Planet Fitness is dedicated to providing a positive fitness experience with its Big Fitness Energy™ approach. Many members appreciate the supportive environment created by the incredibly welcoming and friendly staff, who greet everyone with genuine smiles. This positive atmosphere helps individuals regain strength and vitality through their workouts. The team is always available to answer questions and offer guidance on equipment, ensuring everyone feels at ease. Positive feedback highlights the consistency and reliability of services, with issues being resolved quickly. While some members have expressed disappointment with the scheduling of fitness classes, noting that delays can disrupt plans, participants still find value in the challenging workouts offered. Overall, Planet Fitness aims to empower individuals to feel more alive and ready to tackle daily activities while maintaining a commitment to member satisfaction at its 2,400+ locations.
I’ve been to many different planet fitness’s but this one is one of the best. From the customer service to the actual experience. You truly get a nice comfy gym vibe from here. I’d give them 10 stars if it were possible!
August 2026
Came to a new location where a PF employee gave me all the information needed and was very nice and helpful thank you Robin of Morrow Ga her customer service skills are immaculate
