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April 2023 by Randy P.
This post is a couple of weeks overdue. I went to Home Depot on Mt Zion to pick up a 100 ft extension cord that I had found on the app. The app said there was 58 at the store but when I got there the shelf was empty. An employee by the name of Malcolm was extremely helpful in listening to my dilemma and solved the problem by finding the cords. This is the kind of service that keeps me coming back to Home Depot.
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March 2023 by Mahauganee S.
This is the closest Home Depot to me so the one I frequent the most. We went in this weekend for the Kid's Workshop. We used to attend these faithfully pre-pandemic and this was our first one in a few years. If you're unfamiliar with the workshop, it's a free event every first Saturday where children get a kit to build an item. This month was a pinball machine! We love the Home Depot Kid's Workshop for the family engagement and the life skills. Our girls get to practice to use hammers and screwdrivers and fixing their mistakes with tools when they move too fast or attach something wrong.The workshop captain this week was (I think) Victoria. If I got the name wrong, it definitely started with a V. She was EXCELLENT with the children and families and stayed waaaay overtime, welcoming in families that arrived late and helping them build their machines. The other team member I saw periodically I believe was named Amaya. They were very friendly and helpful. When we asked, they brought us kits from past months so that we can do some builds at home of some of the projects we've missed. They also gave us a list of all upcoming projects for the rest of the year. It was interesting to see some of the upcoming builds are similar to the ones we did years back.It was a welcomed touch that they offered the parents bottled water and brought out snacks (prepackaged Oreos and Chips Ahoy) for the children. The workshops of yesteryear never had snacks!
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October 2022 by Fred B.
All the carts are taken with return and broken stock. Only managers can even help if you can fine one. OMG who the heck is even running this place. Inventory is way off. I'm done with this place. Try comparing this to any location above I20 and you can see the difference.
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September 2022 by Giovanni J.
I went there today,And I was trying to get some stuff and I asked some guy who worked the forklift,I asked if he can get down something and they were getting it and I said I don't want the top one and the guy said to the other worker Don't listen to him listen to me,This guy is racist because I'm Mexican and he gave me a look with a face.
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August 2022 by Candance Smith
I reserved a van for today and got a text that it was canceled because they didn't have one. So I reserved one for tomorrow now I have two $150 holds on my account. Just got a text that my reservation for tomorrow was canceled no vans available. I Just look at my account and they charged my account $150 and I still have a $150 hold showing. They charged my card and I didn't even pickup the van because they canceled my reservation because they didn't have any vans. I can't access $300 of my money and they o erdrew my account. I am so very upset. If they don't have vans than why are they booking reservations as putting the hold for people's cards. I went to Uhaul. Soo upset. You call a d it's over an hour wait and you get tired and hang up. This is the Mount zion location
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July 2022 by Tawanda L.
I ordered my Life Proof flooring here. AJ handled my order he takes his time and is very knowledgeable he also handled minor issues that came up quickly and the flooring crew made the whole experience fun!
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June 2022 by Kim J.
Had the nicest experience in Clayton County at this Hime Depot. Cashier in the home and garden area, Evvy was friendly and energetic. She greeted each customer as they walked in even as she assisted us at the register. When we walked towards the register, she met us with a smile and pulled the cart the remainder of the way to the register. She inquired about us wanting a Hm Depot credit card. We politely declined though.
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January 2022 by Xavier S.
Greetings Michael (store manager), I hope this email finds you in good spirits. If not, I hope it put you in good spirits. I'm writing to share my experience with your cashier Sharon. She single-handedly recovered my shopping experience from being a frustrating waste of time and effort. I traveled 25 minutes from home, to my nearby HD (who didn't have what I needed), to your store. I ran into a problem when your ONLY cash-accepting register had a problem that required a locksmith or some other kind of technician, meaning it was out of service at the time of my visit. I'm not one to grant "passes" or accept excuses from large corporations on issues like these and Home Depot is no different. Candidly, your company is too large and too wealthy to have only a single cash-accepting register that can be knocked out of service for hours at a time. It's just unacceptable. Before leaving my items where I stood and walking out, I thought I'd get one of the many people available to check me out...and Sharon. Sharon heard my concern with empathy and provided an apology instead of an excuse. She went of to appreciate me as a customer, saying things like "I'm glad you came over so I could check you out," and "of course I'm happy to help, your my job. Without you, I'd have no reason to be here." I was completely blown away! I was frustrated and IMMEDIATELY disarmed by her kindness and professionalism. I've never experienced such a high level of customer appreciation in my life. It was such a simple gesture but it made me feel so good, I tried to tip her. Of course she refused so maybe you can do it on my behalf. She deserves it. --
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October 2021 by CC's World E
We had a problem with something and even tho it was really complicated he still helped us and gave us a deal he was so nive and it was a really good experience for me.
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June 2021 by Shelly Lovett
Good rug cleaners
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November 2020 by Olivia T.
Highly recommend Home Depot change their third party delivery service. What's the point of having a delivery service your company cannot even reach? And the customer's time is wasted and there's no compensation whatsoever. Ordered over $4000 dollars worth of appliances (refrigerator, washer and dryer) and was told it would be delivered Nov 19th. Since the home isn't occupied yet, I had to have someone housesit that day while we waited for the delivery since I got a message the day before telling me the timeframe for delivery. No show. No call. Upon calling the delivery service desk, they informed me that they'd have to reschedule, couldn't explain why. New delivery date: Nov 28. After speaking to the supervisor, he said he could get it delivered on Nov 23rd instead. Got a call the day before saying my delivery time would be between 730a and 11a. Again had to have a house sitter who stayed there til 4 pm, still no delivery. Every-time I called the service desk, they said the delivery team is on their way, they're one stop before my home, but they can't reach the delivery team. They put in an email for the delivery team to give me a call. Nothing. 6 pm still no delivery. I went out to the Home Depot store where the associates informed me that they've been having a lot of complaints about people not getting their deliveries. I wanted to cancel my order and shop somewhere else. Home Depot said they can't refund my order until the appliances are scanned back into the warehouse which is useless to me if I wanna shop somewhere else my money is being tied up. I told them I'd give the delivery team another call. I leave and 25 minutes later, while I'm on the phone with them, they informed me my order was skipped. They put me on hold to find out why. When they came back to the phone, they informed me Home Depot just cancelled my order..... At this point, I took it as a sign that my money doesn't belong here. Wish I hadn't wasted a month waiting for my appliances and now I have to wait while my refund is processed before I can purchase new appliances elsewhere. Who knows how long that will take Home Depot. Don't waste your money and time shopping with Home Depot.
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April 2020 by Sean H.
Very few customers here are practicing social distancing and the employees aren't enforcing anything except telling you there's one way in and one way out.
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April 2020 by Aisha J.
Had to run to Home Depot for a few essential items during this quarantine. I was pleased to see the social distancing policies that were in place. Customers were instructed to stand in line upon entering the store. Once entering the store they had several "markers" at each checkout with an "x" marked on the floor as to where to stand. This was very helpful especially for people not wanting to keep the 6 feet rule. Home Depot had ample amount of products on the shelves and were restocking. All in all well organized store!
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January 2020 by Daniella J.
I went in today because I needed assistance with my toilet . Waverley was amazing he assisted me even though it wasn't his department and told me and showed me everything I needed to purchase and do. He made sure his other coustomers were informed that he would be right with them and he did a great job thank you . The store is clean and the people are very professional .
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November 2019 by Jennifer Coker
bought a stove on 11/18, it still has not been delivered. this has been the worst unorganized purchase ever! will shop at Loews from now on!
