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March 2024 by Chintan Patel
Super slow customer service and pickup time. Few people working and line too long.
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February 2024 by Rakeyeta Clark
Came in for as U-Haul for my mom. My Cathy assisted us. She reminded us that great customer service still exists. She provided us great assistance and what she wasn’t able to assist with the manager Jeremiah did! They work both great! Thanks again!
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February 2024 by Alexis McMillan
I waited in line for 40 min just to receive the keys when I had already paid and checked in on my phone. I ordered a dolly but there was no dollie’s in the store at all, so I paid for that for no reason. I was charged for furniture pads that I didn’t order. The tire pressure was low in the truck from the very beginning. Awful experience. No one had a sense of urgency. They let one man handle the entire line by himself. Would NOT recommend.
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October 2023 by Thrive Performance Academy
I have to go pick my items every week or every other week and I rent a uhaul truck. Tucker is so sweet and is on his stuff!! He tries to help you with top notch expertise and his customer service is impeccable. Ms Kathy is another one that’s nice, helpful, and does a great job. They both get you what you need as quickly as possible. Love this location!!!!
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September 2023 by Precious Bee
I called over to this location FOUR times to ask these ppl to ensure the lock was removed off my unit. Each time they said they had removed it. I get here at 7:30, just after the office closed just for the lock to still be on my storage unit. My card is not attached to auto pay and once before my partner forgot to pay the bill. They did the same thing— failed to remove the extra lock. They should immediately remove the extra lock once people pay their money. They are so quick to lock you out— they need to be just as swift at unlocking people’s units. This is such a huge inconvenience , extremely ANNOYING and very unprofessional.
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September 2023 by Elisha Urgent
Everyone else was pleasant and was handling the influx of customers. Lotoya James was the only unhelpful person in that crew. Her attitude was disgusting not only to me but customers before me. She spoke about the store she came from 441 and how she should have called off and stayed home in front of customers and to me while she attempted to help me. All she did was complain that she was new and didn’t know how this store operates. To express that to customers was truly unprofessional. She acted as if she was new to the system. When Mrs. Cathy came to help I mentioned to her that James kept stating she was new and was met with a disgusting response from James stating I’m not new to this system. In my mind I was not speaking to you and you kept telling everyone that so why are you responding. The last thing James did was when I was trying to purchase a unit she quoted me the incorrect price of 79.95. I told her that that’s not on the signage around here and she responded by saying it doesn’t matter what’s on the walls you can take it or leave it. Well I ended up with Mrs Kathy and got the size storage I asked for in the beginning for 69,95 and she apologized and said that James miss spoke. I was in the store for 2 hours unnecessarily because James was having a bad day and could not handle the pressure of working that day and also let people know what store she was from and that she should have stayed home. If she is easily overwhelmed and frustrated maybe U-Haul is not the place for her she might do better in fast food or something that is straight to the point like cleaning bathrooms where she has little contact with customers.
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August 2023 by Sharon Collier
Even tho it was just two employees at this location Wesley and Gauge were very helpful and had great customer service nice very patient and polite Great workers !!!!! Give those guys a raise and lunch
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August 2023 by Kimberly Brown
We rented a trailer from another location that was not functioning properly. We were instructed to return it to the closest Uhaul location. When we arrived, the person at the front, Tucker, refused to accept the trailer and told us to call roadside assistance!! To make matters worse, the manager refused to speak with us and sat eating in the office with the door WIDE OPEN. He said he was only going to say the same thing. While this won’t help our situation, please understand that this location does NOT appreciate our business or care to address customer’s concerns. Only thing that matters to them is our money.
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July 2023 by Shante Tiara
This is the only place I rent trucks from. They never gave me no problems! Very helpful! And always have plenty of trucks available!
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June 2023 by ReddShadowFoxx
I visited the Morrow Location to rent the plastic moving boxes ?, the staff was extremely helpful and friendly. I rented 21 boxes and had them for 1 week.The Plastic Boxes were so convenient! Didn't have to worry about buying cardboard boxes, tape and bubble wrap or deal with the disposal after moving! Literally packed the plastic moving boxes and moved with ease. They are a little heavier than I expected, but I had a cart so it made moving even easier! If you haven't tried the Plastic Moving Boxes definitely give it a try! It made moving less of a hassle for me!
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June 2023 by Kay Dubb
Beware of Using The U-Haul App...if you currently have a Storage unit and Rent a truck from this location..They will activate " Auto pay" on card without your knowledge of it. It's illegal for U-Haul to store your card info unless you authorized it. You've been warned.
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June 2023 by That's. Maari_
Great Customer Service and Friendly Staff, Great Prices The best Uhaul location . I rented a Storage and Truck from them.
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May 2023 by Patricia Bangs
Unprofessional. Manager thinks customers should wait on him for hours. Zero customer service.
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April 2023 by O'Neil Reason
Best in the Southside! I have been renting from this location for a while. The current staff is the best. Nothing flies by then without being asked if it needs help. Very attentive and helpful! Highly recommend this as The Uhal place!
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March 2023 by Te'Keyah Draughn
Friendly staff, pretty decent rates...but the trucks are all beat up looking, and there's no ramp for you to use for loading/unloading if you have to get a 10ft truck or smaller. We have to figure out how to get a Samsung washer and dryer and a medium sized refrigerator out of the storage because we rented a 10ft (had 15ft when we bought the storage and it had a ramp build into the truck but they didn't have any 15ft trucks available) and didn't find out there was no ramp until we were already trying to load our belongings. There should be an integrated ramp or a section of the ledge that doesn't have the bar across it for people to back up the 10ft and smaller trucks for loading/unloading items that require the use of a hand truck/dolly. Besides the inconvenience of having to spend more money to get assistance with moving the appliances, great location.
