“Please read my entire review. I love planters internet service now!!! April was the absolute best to deal with regarding customer service. April promptly called to resolve my billing issue after I sent an email the day prior out of business hours requesting assistance. I acknowledge some of the poor reviews and word of mouth comments I’ve heard about planters over the years. We’ve been using them for 9 years ever since moving into our newly built home and would have agreed back then, but those were only growing/acclimation pains on our part. Planters was the only service made available to us in a rural community, aside from a couple major carriers with satellite internet ?. Major carriers always want major money for service that are lacking, and always hike up/adjust bills with no justification and slipping service coverage and quality. All because they can… We learned that with AT&T nearly 20 years ago, and will never go back to a major carrier where we can avoid it. The only enticing part about Planter’s at first was that it was new fiber optic install. I now admit, we had them pegged wrong and had to practice patience. They’re a small cooperative in a big world and have tons of competition in surrounding areas. They provide some of the best customer service with a very genuine “small town feel” that expresses true care and understanding. April was the epitome of a caring customer service professional and walked me through everything. You tell me where else you can find that type of customer support these days, and I’ll call your bluff. If you want an enjoyable experience with planters, do YOURSELF the favor of checking out the website, installing the SmartHub app for your account management needs and call them for a one on one interaction to walk through the app. If you don’t like the support you get, ask for April. I assure you, she will take care of you! Thank you Planter’s, we’ll be keeping your service for years to come.”
“Please read my entire review. I love planters internet service now!!! April was the absolute best to deal with regarding customer service. April promptly called to resolve my billing issue after I sent an email the day prior out of business hours requesting assistance. I acknowledge some of the poor reviews and word of mouth comments I’ve heard about planters over the years. We’ve been using them for 9 years ever since moving into our newly built home and would have agreed back then, but those were only growing/acclimation pains on our part. Planters was the only service made available to us in a rural community, aside from a couple major carriers with satellite internet ?. Major carriers always want major money for service that are lacking, and always hike up/adjust bills with no justification and slipping service coverage and quality. All because they can… We learned that with AT&T nearly 20 years ago, and will never go back to a major carrier where we can avoid it. The only enticing part about Planter’s at first was that it was new fiber optic install. I now admit, we had them pegged wrong and had to practice patience. They’re a small cooperative in a big world and have tons of competition in surrounding areas. They provide some of the best customer service with a very genuine “small town feel” that expresses true care and understanding. April was the epitome of a caring customer service professional and walked me through everything. You tell me where else you can find that type of customer support these days, and I’ll call your bluff. If you want an enjoyable experience with planters, do YOURSELF the favor of checking out the website, installing the SmartHub app for your account management needs and call them for a one on one interaction to walk through the app. If you don’t like the support you get, ask for April. I assure you, she will take care of you! Thank you Planter’s, we’ll be keeping your service for years to come.”