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March 2024 by Ednita Douglas
I will never rent here again! If you have toddler aged kids I would suggest you don’t rent here as well! I rented a vehicle for 4 days to (for reference my kids are aged 2 and 5). When they emailed my receipt I noticed a $100 “miscellaneous fee”. I was shocked and confused! I called the store and the employee told me the vehicle was “excessively” dirty. The adjective “excessive” increased my confusion. I disposed of all trash out before returning the vehicle. There were crumbs from food by kids had ate in the vehicle however it wasn’t excessive. It’s preposterous that I was charged $100 for them to vacuum the vehicle. I also feel that the charge was fraudulent because it was listed as “miscellaneous fee” not “cleaning fee”. If I had prior knowledge this was Avis’s Newnan business practices I would’ve vacuumed the vehicle prior to returning it. As a preferred Avis customer I’ve rented from the airport location plenty of times and I’ve never experienced an issue. Thanks to the Avis in Newnan I will no longer patronize this company.
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March 2024 by charisse keys
This is my 1st as a car renter and my 2nd time in 2 weeks with AVIS rental. I was extremely SATISFIED. I WANT TO ESPECIALLY THANK CHARLES BENEFIELD FOR SUPERB QUALITY CUSTOMER SERVICE
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February 2024 by Aujureé Forbes
I went in to pick up the reservation and they said they didn't see my name. I had my assistant send me the reservation number and now suddenly they DID find my reservation but it had been canceled by them. They said i was expected at 12pm and after no-shows they can give away your rental. They also said they called and left a voicemail. No missed calls on neither me nor my assistants phone and certainly no voice-mail from AVIS. I may miss a wedding this weekend due to them. Apparently all other cars were booked up too. Maybe it's really policy. Maybe they're racist. Either way, customer service was extremely poor and they also lied because we have no missed calls. Super disappointed
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January 2024 by Flo Ridian
Very poor experience at this location. I was never told that I had to use a major credit card when I made the reservation. I had planned to use my debit card. I told him that I needed to add money on my credit card since I was not prepared to use it. He told me he could only swipe my card twice. I was very inconvenienced. I turned the car back in a few minutes late, but he didn’t actually check it in until 30 minutes later, charged me $100 extra on my account, and he lied and said I didn’t fill it up with gas. Thank God I kept my receipt for Avis customer service! I will not choose this location again. I’ve been renting from Avis for over 20 years and this was a first.
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November 2023 by Ray Ray
Renting from Avis was the best experience. I will be renting again.
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November 2023 by Kennedy Simone
love it! the employees there are always so welcoming and nice! It made my rental experience so easy.
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November 2023 by Jonathan Barone
Great staff, everyone is super helpful!
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September 2023 by Tiffany Whatley
Did tell I could not use a debit card until I got there
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July 2023 by Tonya Wilson
Thank you for being OPEN on July. 4, 2023. I needed a car because my car was in the shop. It was a mile away from my job. I was able to return to work. THANK YOU.
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June 2023 by Chloe LadyUndertaker Jones
The front desk person was polite, but definitely failed to provide detailed information over the phone when I called seeking specific “policy” details. My family took an Uber to the location, only to get there and not be able to rent the car, due to “policy” information that wasn’t disclosed when I called. I had to pay $60 to Uber to church, so my daughters wouldn’t miss out on their performance at church today, and we’ll more than likely have to Uber home again. I’ve never had this issue at any other Avis locations that I’ve rented from. I’m a very disappointed customer, and I’ll stick to Turo from now on.
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June 2023 by Philip Coffey
Selection is good, prices are reasonable, my vehicle is always clean, and Charles is friendly and professional everytime
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May 2023 by Carlo Alexander
Huge shoutout to Charles @ the Newnan location!We had a few hiccups on our end from when we booked, but within minutes, he had us sorted and on our way. He's friendly; he's fast and has the service of 5 stars.Thanks, mate!*Also a very clean and easy location to find.
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May 2023 by La Blakely
This place has great service and very nice cars. The experience was super easy! Will definitely rent again . Thanks ask for Charles he will take good care of you!!!!
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May 2023 by Deborah Ford-James
My rental experience was excellent. It was very smooth. The rep was very professional and welcoming. I would definitely use them again.
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April 2023 by Peggy Bolton
Best Avis I have ever rented from! We were able to extend our rental for an unexpected funeral at a great rate! Charles is very friendly and super helpful. Always been fast and friendly at pick up and drop off. Will use this location for all future rentals!
