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July 2024 by Lacey Gay
I love Dillard’s! The store is always neat & has the most up to date formal attire. Everything about the store is my favorite.
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July 2024 by Shane Sinnemon
"I had a wonderful experience with Jena. She assisted both me and my blind mother in choosing a dress. Her patience and helpfulness were remarkable. I'll definitely recommend her to all my friends. It's reassuring to see that big retail still prioritizes customer care."
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July 2024 by Steve Selementi
Gregory in mens depth. Is awesome.
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June 2024 by Manny B
Great customer service
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June 2024 by Carl Fania
Excellent service
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June 2024 by Pam Cornelius
I had the pleasure of shopping at the Newnan Dillard’s department store on the afternoon of Thursday, June 6th. I was a little stressed about finding a formal dress for my niece’s upcoming wedding. Thankfully, I was assisted by Toni in the women’s dress department. She was so kind and spent a lot of time helping me choose the perfect dress. Next, she introduced me to Jacqueline in the lingerie department who assisted me in finding the correct fitting undergarments to complement my figure. These two ladies stayed with me until everything was just right. I felt like a VIP with my own personal shopper! No online transaction can compare. Thanks so much, Dillard’s, I will be back soon!
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June 2024 by Lovely Lasean
Nice handbags at this location, cute clothes too. ??
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May 2024 by Lisa Dickey
The store is very clean. There is a second floor with an escalator.
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May 2024 by Letha Clark
It was a nice place to shop.
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May 2024 by Zaria Pardinas Salinas
5 stars only for ONLY for the lovely ladies,
Philly & Carina, who went out of their way to help me in the shoe department! As they worked in the makeup department.
I walked in, and whoever was working the shoe department today made eye contact with me and didn’t even greet me… like hello?
As someone who has worked retail, retail management AND now has their own business you greet every single customer that walks in.
I was visiting to find a pair of shoes to match with an outfit that I will be wearing for my beauty suite’s grand opening on May 18th.
As stated above, the person working the counter didn’t even greet me or say hello or anything, but made eye contact with me and kept laughing with whomever. Understandable if that person was another customer, however it takes two seconds to say hello to someone walking in ready to spend THEIR hard earned money.
Thank you so much again to Philly & Carina ONLY!
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April 2024 by Caroline Smith
Wonderful shopping experience especially with Dillard's associate, Cynthia.
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April 2024 by Whit & Louciett Whitaker
Today I went shopping for my wife as I love doing however, I couldn’t seem to get any help from the shoe department, or women’s clothing as I usually do when I shop for her. Finally I met with Carol in Luxury Handbag area and she not only helped me but turned my frustration into a smile.
The worst feeling is walking around a department store only getting glares and stares. Thank you Carol for your help and great customer service!
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April 2024 by Curt & Donna Snider
Very nice shopping experience. Paula was very helpful.
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April 2024 by Cheree Goolsby
found exactly what we were looking for and at a great price too!!
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April 2024 by donna stephenson
I like Dillards as a more upscale Department Store in this area.The shoe section for women has some interesting things as well as a decent selection of semi modern comfort shoes..Vionic,Dansko,Merrell,SAS etc..What stands out to me is the women's Intimates.Again we see Natori,Wacohl,Spanx,Joe Boxer,DKNY and more.There is a nice selection of PJs- casual and otherwise.I have also found when having a sale,they are reasonable.Over the holidays I was able to find things for my husband.They also feature clothes for larger men.For fragrance enthusiasts,they have a Tom Ford boutique..Im not sure when, but there is now a section for Parfums de Marly..This is a sought after luxary brand as well.And they still carry classics that are more commercialized but successful.Calvin Klein,Versace,Ralph Lauren..One can also find Christian Dior and Chanel..I wouldnt say Chanel is manstream nor Dior.However,Tom Ford and Marly might br considered more exclusive? There was a new brand I have not had a chance to try.I will update when I do so.My backround is in Cosmetics with specialty in Fragrance 20 yrs+. I think of it like wine in a way? It can have immense history and presence.Rich in culture and expression.However,some find great satisfaction in simple body sprays from Bath and Body or a brand of their choice.A story for another day! Lastly,I observed an upgrade in Eyewear.I cannot say when this happened but noticed a section for Prada,Versace,etcFrames and Sunglasses..
Obviously,there is more to this store that I have not experieced but hope to..As a footnote,I was there to return a pair of jeans from the holiday.(With receipt and never worn).Because it was past 90 days I was issued a store credit.I thought with holidays it was a year grace period? Either way,the salesperson was nice and it was an easy transaction.Nothing more uncomfortable returning with someone who isnt happy about it.Stores cannot take back everything-I understand.Grace with this situation is a deal breaker for success in customer service.Nordstrom made this their trademark as does Chic-Filet with their,"My Pleasure"..I so love that.It makes my day to hear acknowledgement and appreciation.
