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October 2025 by 90
The pharmacist initially refused to fill the prescription, claiming that my doctor’s office was “50
miles away.” After I clarified and proved this was not accurate, the pharmacist then stated she
was “not comfortable” filling the prescription, without providing any valid medical, legal, or
documented reason.
As a 35-year-old Black male, I believe I was subjected to discriminatory treatment. The
shifting justifications (“distance” followed by “not comfortable”) were inconsistent and not
applied in good faith. Federal law requires pharmacists to make refusal decisions based on
legitimate safety or legal concerns, not subjective or discriminatory reasoning.
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September 2024 by Regina Barnett
My prescription was sent in by my doctor at 1030am. 2pm still showed as in progress online. Called at 3pm and was told it would be about 20 minutes. Got to pharmacy at 4pm and was told it would be at least another 30 minutes. Totally ridiculous! This is my last trip to this pharmacy. Publix has got to be better. Could have had it mailed quicker. May help if the person assisting me got her come caffeine.
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August 2024 by Susan Barger
The pharmacist has always been so helpful and goes above and beyond to help you. The others ladies there have always been so helpful also.
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June 2024 by Cathy Lyles
Avoid-Terrible customer service!
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January 2024 by tim oglesby
Busy but plan ahead
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December 2023 by Blake Williamson
I don't know if they're really that busy, or just inept at their job. You can't tell me it takes 2 days to fill a prescription when it takes Lee Goodrum less than 5 minutes. At that pace I'm sure Lee Goodrum would have that Kroger's entire backlog filled in just a few hours. And now, it's almost impossible to get someone on the phone. It took over 5 minutes of dealing with the phone computer to actually get transferred to a live person. The only positives I've found there are on occasion their prescriptions are a little less expensive than smaller pharmacies and the staff is nice. But so are most other pharmacy's staff. I hope I never have to use them again.
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November 2023 by Robyn M.
Store is purely outdated and lacks leadership (Scott and Michelle) that is conducive of moving it in the right direction. The kids that work there speak very lowly of management that treats them mostly as low labor workers than humans trying to learn. Upper management are lackluster incompetent store individuals who runs this store without the respect of the people that work there and shop there.
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July 2022 by Dart T.
I came in tonight with my family member to pick up some last minute balloons. There was a customer in front of us that got their balloon filled then that employee told another employee named Michael (wearing scrubs) that that was his last balloon for the moment because he had other tasks to take care of. With us still standing there, Michael proceeded to go to register 16, ignoring us. We saw another employee walk by and we explained what happened. She went to talk to Michael and he began laughing. A couple of minutes later, two great young ladies came to assist us and we were able to finally check out. If you're looking 10/10 service just know that at 9:30 on a Monday evening may not be your best bet. Good luck!
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June 2022 by Meghan Jump
I have several chronic illnesses and therefore have to take a lot of prescriptions. I generally love this pharmacy, but lately there's this older woman that works the counter. She always has a bad attitude and very negative. It's like she always wants to be a problem. She'll tell me or my husband that they don't have time to fill my prescriptions despite calling the day before. Whenever the other ladies are on shift we never have an issue. She's the only problem we have ever had.
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January 2022 by Heytheredoyou L.
Heard from a friend of mine that they had seen rats in the produce section. I am very disappointed... I didn't see any rats
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December 2021 by Ryan Wendy Stehouwer
Don’t count on the pharmacy being open on time. They never have anything in stock. Been this way for months
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December 2021 by Brandon
This pharmacy has gone down hill. They are under staffed and the customer service is no where to be found. The drive thru has been closed for 6 months.
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December 2021 by Jessica O.
We decided to go to this Kroger today out of location convenience and never again will that happen. We stopped going here a while back because it was always filthy, and sadly about a year since we've been in it is actually worse. The restroom smells like urine both women and men's. Trash all over the floor and the drain in the women's room looks like it's about to pop out of the floor because the floor around it is destroyed. I'm surprised someone hasn't busted their a-- yet tripping on the missing floor. Other parts of the store had strange odors. Employees never gave guest the right of way. Other newnan Kroger's have a much larger selection so would recommend going to any other one. I legitimately felt gross walking in this place.
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November 2021 by M. R.
I've been going to this location since it opened and for many years it was an excellent place to shop. A couple years ago, it appears that management changed (or completely left) and now I feel like I'm shopping at a warehouse store. All the employees look sloppy in street clothes, vendors blocking aisles during the day and they never have things I need. The only thing that kept me coming back is that I knew where everything was, now they're resetting everything and I can't find anything. The biggest gripe I have is their new ad campaign about "fresh for everyone" is so completely the opposite of what their produce is like it's laughable. I hate that I'm now going to have to go to all the way to Lower-Fayetteville road location, but I've had enough.
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October 2021 by Lauren Andrews
They are so slow. I'm not sure why but they put saline nasal spray behind the counter. My husband went in to get me some and they gave him saline drops. Like your a pharmacist you dont know the difference?
