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January 2024 by tim oglesby
Busy but plan ahead
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December 2023 by Blake Williamson
I don't know if they're really that busy, or just inept at their job. You can't tell me it takes 2 days to fill a prescription when it takes Lee Goodrum less than 5 minutes. At that pace I'm sure Lee Goodrum would have that Kroger's entire backlog filled in just a few hours. And now, it's almost impossible to get someone on the phone. It took over 5 minutes of dealing with the phone computer to actually get transferred to a live person. The only positives I've found there are on occasion their prescriptions are a little less expensive than smaller pharmacies and the staff is nice. But so are most other pharmacy's staff. I hope I never have to use them again.
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November 2023 by Robyn M.
Store is purely outdated and lacks leadership (Scott and Michelle) that is conducive of moving it in the right direction. The kids that work there speak very lowly of management that treats them mostly as low labor workers than humans trying to learn. Upper management are lackluster incompetent store individuals who runs this store without the respect of the people that work there and shop there.
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July 2022 by Dart T.
I came in tonight with my family member to pick up some last minute balloons. There was a customer in front of us that got their balloon filled then that employee told another employee named Michael (wearing scrubs) that that was his last balloon for the moment because he had other tasks to take care of. With us still standing there, Michael proceeded to go to register 16, ignoring us. We saw another employee walk by and we explained what happened. She went to talk to Michael and he began laughing. A couple of minutes later, two great young ladies came to assist us and we were able to finally check out. If you're looking 10/10 service just know that at 9:30 on a Monday evening may not be your best bet. Good luck!
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June 2022 by Meghan Jump
I have several chronic illnesses and therefore have to take a lot of prescriptions. I generally love this pharmacy, but lately there's this older woman that works the counter. She always has a bad attitude and very negative. It's like she always wants to be a problem. She'll tell me or my husband that they don't have time to fill my prescriptions despite calling the day before. Whenever the other ladies are on shift we never have an issue. She's the only problem we have ever had.
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January 2022 by Heytheredoyou L.
Heard from a friend of mine that they had seen rats in the produce section. I am very disappointed... I didn't see any rats
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December 2021 by Ryan Wendy Stehouwer
Don’t count on the pharmacy being open on time. They never have anything in stock. Been this way for months
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December 2021 by Brandon
This pharmacy has gone down hill. They are under staffed and the customer service is no where to be found. The drive thru has been closed for 6 months.
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December 2021 by Jessica O.
We decided to go to this Kroger today out of location convenience and never again will that happen. We stopped going here a while back because it was always filthy, and sadly about a year since we've been in it is actually worse. The restroom smells like urine both women and men's. Trash all over the floor and the drain in the women's room looks like it's about to pop out of the floor because the floor around it is destroyed. I'm surprised someone hasn't busted their a-- yet tripping on the missing floor. Other parts of the store had strange odors. Employees never gave guest the right of way. Other newnan Kroger's have a much larger selection so would recommend going to any other one. I legitimately felt gross walking in this place.
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November 2021 by M. R.
I've been going to this location since it opened and for many years it was an excellent place to shop. A couple years ago, it appears that management changed (or completely left) and now I feel like I'm shopping at a warehouse store. All the employees look sloppy in street clothes, vendors blocking aisles during the day and they never have things I need. The only thing that kept me coming back is that I knew where everything was, now they're resetting everything and I can't find anything. The biggest gripe I have is their new ad campaign about "fresh for everyone" is so completely the opposite of what their produce is like it's laughable. I hate that I'm now going to have to go to all the way to Lower-Fayetteville road location, but I've had enough.
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August 2021 by Linsey Koda
I don’t know what’s going on with these reviews. I have been a long standing Walgreens customer, but things have gotten really bad for awhile and I tried Publix, but one of my meds was really expensive there. I price compared and Kroger was cheapest, so came here. My experience here today with pharmacist Windy and another lady at pick up were phenomenal compared to what I’ve gone through at other two pharmacies recently. And another gentleman behind counter said hello. I don’t even get greeted really at other pharmacies anymore. They were slammed, but she treated with me care and got my med in same day since I had been without them for some time due to the other pharmacy issues. I can’t say enough good things about how kind and wonderful she was and how good this experience was. Will be back.
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August 2021 by Kat
Was a wonderful pharmacy. They are horrible now. They are rude and do care about the customer. One of my prescriptions has a coupon you have to do when you check out. The young larger girl said it was expried. I know it's not expried because they text me before I fill the medication. She just did not want to do it. My medication cost 80 dollars. Normally, it's 30. Then she did not check ID. That's illegal!!! It's a controlled medication. They need to fired everyone and hire employees that deserve the jobs. Changing pharmacy's to Walgreens.
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August 2021 by P BC
Either they are always short staffed or the employees are just slow. Average wait time is probably 20 minutes each time I've been in the drive through. I'm changing pharmacies because of how long it takes to get a RX.
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July 2021 by Jessica Little
This is the ABSOLUTE worst pharmacy in Newnan. EVERY single time we have attempted to use this pharmacy they have had a two day wait- even for patients that have had recent surgeries. I would recommend using the Walgreens pharmacy that is in the Kroger parking lot. I had a 20 minute wait instead of a two day wait.
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May 2021 by Cheryl Dean
Let me just say, I agree with the person that said that the pharmacy has gone downhill in the last few months. So true! I have had numerous not so good experiences at the drive thru. Today however, I wanted to express my sincere thank you to Charity. Charity you made my day! Truly! I came back to the Pharmacy today to pickup my prescription that I was told would be ready today. Needless to say it wasn't but no fault to Charity. She went and found out what happened in a timely manner and yes I had to go and wait for my medication to be filled. I got back in line and Charity was ready for me with her pleasant attitude and smile in her eyes. Thank you Charity! Wish everyone was like you. God Bless!