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November 2023 by Sangho Yang
The lock box code was incorrect. Called customer service and waited 30 mins.After that, the truck key was incorrect. They put wrong key in the lock box. Called customer service again and waited 40 mins to resolve problem. Worst location ever. Wasted one hours and had to do two trips for moving because of wrong truck(small size)
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October 2023 by Sara Thompson
Would highly recommend newnan self storage! Was very simple and easy to get a unit, pay for the unit and access the unit. The owner is very attentive and helpful!
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June 2023 by Jacob Smith
Reserved a truck and when I showed up the manager told us he did not have the truck available for us. When we asked for help finding another truck he refused to help and became visibly angry that we would ask for such a thing (how dare we take our business elsewhere!) and started yelling over my pregnant wife. Worst service ever, the manager is a terrible human. Avoid at all costsEdit: Manager tried to explain there were technical issues, but refused to book us another truck that was available nearby (without issues), presumably because he would have lost business. A truck was offered much later in the day at a time that absolutely would not work for our moving schedule.Regardless he still yelled at my pregnant wife when we asked for assistance. He is quick to make excuses from what I see in his other replies on google, but seemingly incapable of apologizing or doing anything other than the bare minimum. Avoid at all costs
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June 2023 by Danielle Smith
Most unprofessional experience I’ve ever had. We showed up at our reservation time and he did not have a truck for us. He refused to help in any way and would not even look for a truck nearby. When we asked to cancel our reservation and get our money back, he proceeded to yell at us. Do not waste your time here.
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January 2023 by Helen Ballou
Not the type of place you want having your bank cards.
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September 2022 by Bob Scandrol
Cheapest in town but the road between the units is uneven to the point its hard to navigate especially when there's more than on vehicle on it.
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July 2022 by Jim Brown
Not at all impressed with Customer Service here.EDIT: You google review response is so much nicer and professional than your emails to me!
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June 2022 by Jimmie Skipwith
DO NOT, I repeat, DO NOT SUPPORT THESE PEOPLE. They are scam artists. I returned a Uhaul here. The guy was rude and seemed as if he didn't want anything to do with us. Then, he fraudulently charged me a $36 gas charge, right after we had just topped off the truck. Take your business somewhere else!
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June 2022 by Michael Bearden
I was hoping it would be a good place since it was close.. they were extremely rude and not open during the hours advertised.. charged me for an extra day for being 12 mins late and when I asked about it they charged me another 20$ for a trailer that all of a sudden two days later they deemed dirty for one piece of paper in the back and then hang up the phone..
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June 2022 by George Bentley
Went to rent a U-haul owner (I am presuming) was not rather friendly or glad to see customers. Went back in his office to eat an apple. Had to sit in the front area trying to navigate the terrible U-haul mobile app while listening to extremely loud overtly conservative talk radio (which you know it’s overt when it is considered odd to a customer with mostly conservative view points). Maybe he was just having an off day…
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April 2022 by Dawn Solchenberger
Very clean, & helpful..I highly recommend
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January 2022 by Kayla Dattero
The staff is fine and friendly! We had our camper stored here and it was broken into 2 times. Whoever tried to break into it broke the handle and the plastic around the handle so we are having to have it replaced. We declined the insurance so it is our fault. There are no cameras in the back and it is not fenced so it is accessible from the woods and the road behind hemricks gas station. That is really the only complaint we had.
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December 2021 by Peter Hanlon
Picked up truck for moving sent to a other store 3 times they change were to pick up your ? it wase ok things happen he is a good guy i would go there again merry x mas
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June 2021 by Meache West
Awesome customer service.
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December 2020 by brenda jordan
Great place to do business with. Friendly and helpful. I would Recommend this business for your use of storage. Also in a great location.
