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April 2023 by Jessica M.
Came to Home Depot this morning with my mom to return a safe that was delivered to our house damaged, sadly. When we arrived, my mom asked a young man named Lucas to help us move the safe from our trunk to a cart. Lucas was very helpful in getting the heavy safe onto the cart and did it with a smile on his face. He was VERY polite and respectful. When we walked in the store, we were helped by Niki and Tiffany at the customer service desk who also were such a big help and made the whole process of returning the safe so easy. Thank you to Lucas, Niki and Tiffany for such great customer service!
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January 2023 by Debbie D.
My 6 year old deep freezer was suddenly dying and it was full of meat and fish...worth at least 3 thousand dollars!! And with the price of meat these days, I was desperate!!!Matt at Home Depot, Newnan, went ABOVE and BEYOND to accommodate my immediate need and my family and I are forever grateful!!!I will drive the extra miles to shop his store rather than the one closer!!!Customer satisfaction WINS at this store!!!!
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August 2022 by Chris R.
Returned an item the other day and didn't have my receipt. Was told they had a 'new policy' and it would be a challenge. That was the understatement of the year. What ensued was both comical and tragic as it took three employees 15 minutes and 4 separate transactions to eventually get me a gift card. I also had to hand them my driver's license 3 times.Not sure if they were truly inept or just attempting to ensure I never shopped there again. Luckily, there's a Lowes right across the road from their location.
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April 2022 by David R.
I waited 30 min after speaking with someone in customer service. I spoke with 4 people to try and get a key to a riding mower. Person #5 came out and informed me that they don't have keys..
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January 2022 by Leanne C.
Home Depot always has what we need to complete a home project. There're have been many time I have gone into the store completely unsure of how to do something or what I needed and I have always left feeling prepared and knowing how to do what I need to do.