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February 2024 by Jonathan Loy
Avoid Spectrum at all costs
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February 2024 by Nyi Nyi Nyein Chan
Great customer service
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February 2024 by Timothy Smith
Professional and knowledgeable staff I'm going to enjoy my new service with them
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December 2023 by Andrew Kirby
We have an issue with the cable or internet at least once a week if not more. Unfortunately they are the only company that serves Senoia.
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November 2023 by Hallie Dixon
The WORST customer service attitude I have experienced in a long time. Completely unhelpful. Went to order a new phone- the guy acted like he was doing me some huge favor. Then claimed he could not complete my order because I had moved and needed to change my address. I asked to go ahead and change my address and he literally said he could not do it which was completely false (I learned when I called to change the address).
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November 2023 by ALIYAH HARRIS
I would like to share my appreciation for the customer service at Spectrum; NEWNAN location (Wertz Industrial).April is a kind and caring employee who took her time assisting me with a complicated number swap. April got on the phone with Spectrum when another employee suggested to just let me go home, call Spectrum and have them help me. However, April opted to really resolve my issue, instead of rushing me out of the store as inferred by the young man. After her display of patience on the phone with the other representative, April was able to efficiently and effectively come to a solution. The other female employee, also offered her help and shared positive energy. Their informative, inviting environment encouraged me to also purchase an Apple Watch!At one point in our visit, my daughter became upset with tears since her backup files did not seem to carry over. April was filled with sympathy and told my daughter, “don’t worry, we’ll get it,” while patting her on the back. Then April spent another 10-15 minutes troubleshooting, retrieving information and resolving the matter.This experience stood out to me because in such a world riddled with rushing, anxiety and instant gratification, April took her time. She cared for my daughter and I as if we were friends. Personally, I feel like April should be given a position in which can ensure the store is managed with care on a consistent basis. Thanks so much April, we are happy customers and will definitely come back!!
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November 2023 by A W
Had the displeasure of working with an employee named Scott who just flat-out refused to help us with anything. He was literally getting angry about what was displayed on the MySpectrum app that I had pulled up in my hand as he misread his monitor, but refused to admit it. A very bizarre encounter unlike any I have ever had with a company before. All I could do was laugh. I immediately went home and called Spectrum to cancel all of our services.
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October 2023 by Sharron Ginn
Oh Boy, Charter in Newnan, better step it up because people shopping around are going to skip signing up with these reviews.
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September 2023 by Joanna Marx
I got 2 cable boxes in a row that were still assigned to another account. Folks working in this Newnan location could not have cared less. Pathetic lack of pride in their job.
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September 2023 by Robert Kiedinger
Newnan Spectrum office - worst customer service of any company for any service I have ever experienced. Rude, insulting, eventually threatening...told me to "go online" for assistance then ushered me out of the place
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August 2023 by M Yelling
Terrible support. Told me they wouldn't issue any replacement modems, while they issued modems to new customers. The rep here said I'd be better off buying a new modem from Best buy instead.
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August 2023 by Greg Gray
Service stinks.. I asked for pods for my fire sticks twice and never got them.. Finally was told to go to the store and the guy wouldn't sale me the items because my bill was pass due by a day.. I wish I was in another area I would drop their service immediately!!
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August 2023 by William Lewis
Customer service, as usual, is awful! Switch to WOW! Save yourself $30/mon on the 1 gig plan!
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July 2023 by Rhonda Riley
Internet goes out once a month then they can't send anyone for several days. Also over priced .Shop around people! Charter is trash.
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July 2023 by Anne Checkle
I went in to return equipment after canceling my service and I was helped by James. If all my customer service experiences with Spectrum were as helpful as he was I probably wouldn't have changed internet providers.
