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February 2024 by Cindy Santiago
Brenna was THE MOST AWESOME employee that helped me. She IS A SHINING STAR and Target is so lucky to have her on board. I just purchased a new home and have made thousands of dollars worth of purchases over the last 2 weeks. Today I returned to my favorite Target store to make even more purchases for my home, spending an additional $307.96. While walking around I noticed that MANY of the items I'd purchased over the last two weeks had gone on sale. I looked up Target's Price Match Policy and was happy to see that many of my purchases fell into the 14 day window. Unfortunately many of my items had been purchased over several different days, online AND instore. This looked to be a nightmare process for me, trying to get ALL my items Price Matched. Brenna was SO PATIENT AND REASSURING. She didn't seem the least perturbed at the tediousness of what I was asking her to do. She handled it like a pro, the complete opposite of her manager who was not involved in this process AT ALL, but verycondescendingly walked by to look at me down her nose and say "Ma'am I just want you to know that EVERY purchase has to be within 14 days". I replied to her that it was but she cut me off to repeat very condescendingly, "Okay, but I just want you to know that it all has to be within 14 days". I just said okay because I detected the negative attitude in her voice and condescending demeanor, and Brenna HAD NOT called her over to assist her in any way. Brenna handled my Price Match all by herself and faster than I could have ever imagined. She kept everything in order for me, even when I was having a hard time keeping up with it myself. It was a total of 20 items on various receipts, and days, online and in store. Brenna was amazing. While I stood there watching her type away, I noticed that she had a little tag/sign on her uniform that said, "Please be patient with me, I'm autistic ". It brought tears to my eyes because she was being labeled as having this "condition", which gives people the impression that she is less than, when in fact she was more capable to handle my situation than her own manager. She was not less than. She is worth more than the manager that butted her nose where she had nothing constructive to offer, and didn't even lend a helping hand whatsoever. I wish there were more Brennas in this world. She completely put me at ease. Her attention to detail is exactly what my situation needed. Her manager didn't have half the capability that Brenna had, and I believe that's why she was so bothered by my Price Match request, which she had eavesdropped into. Whereas Brenna patiently and meticulously handled it like a pro. My total savings was $90.19! In this economy, who has that amount of savings available to them and would ignore trying to get that money back. Target is my all time favorite store. Newnan Target is my all time favorite Target location. Brenna is my ALL TIME FAVORITE HUMAN at ANY Target!
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February 2024 by nicole miller
I went in Target at Ashley Park to return a booster seat that did not suit our needs. I advised the cashier at guest services that I no longer had the box, had purchased the item last year, and had started the return through the app and had a barcode. She sarcastically responded “well what are we supposed to do with it?” I ignored her comment and she proceeded to call another employee over and complain about the merchandise being returned and that she didn’t know what to do with it. She repeatedly said “I wish I could purchase something and bring it back a year later!”.. so I finally corrected her and advised that it had not been a year and that I purchased it in October. She responded smartly- “oh that was considered last year”. She then proceeds to continuously question the validity of my return because the process was started online. Her: “why are we returning this if she already returned it online?” Again, I had to correct her and let her know the return was not completed online and would only be complete once I brought it back in store. The other young lady also told her that if I had returned it online it would not allow her to continue with the refund. She kept going on and on even after the return was complete. I thanked the other young lady and left quite offended. Everything about the employee was offensive from the beginning and her comments uncalled for. I should’ve requested a manager but chose to leave without incident because I had my young son with me. Clearly target needs to do a better job at training their employees on both their policies and customer service in general. I shop there too often to be met with bad service because I decided to return something!As a follow up on this- a young lady in corporate did email me back inviting a conversation. I responded expecting a call and never received one. This just shows you that the poor customer service is at the top as well. I can't even say that I am surprised.
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February 2024 by Jennifer Mobley
I love Target!!! I’m here 1-2 times a week!!
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January 2024 by Jan Pence
This store has become an embarrassment to our community. It's gross, filthy dirty floors, trash scattered around on shelves, every department has stuff on floors, poorly stocked, changing rooms have at least 4 carts over flowing with clothes, employees wear wrinkled clothes and half of them don't even wear uniforms. I've reached out to corporate but no reply. It's become a bad joke and more people go to Walmart. Somebody do something!
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January 2024 by Becky Crowell
This store looked like a bomb had gone off inside. A mess. We really couldn't shop because the shelves were a mess.
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January 2024 by Letha Stegall
Target's online order, in store pickup was easy and convenient
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January 2024 by Michael Silvey
It's not what it used to be
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January 2024 by John Sanker
By far the worst Target store I have ever been in. Right from entering the store I was stunned by how filthy the entry was was. It probably hadn't been swept since before the holidays. The shelves were a shambles of items in such disarray that it was hard to make sense of them. Isles cluttered, items not priced. I have been a Target fan for 30+ yrs . The manager of this store should be fired. I won't go back.
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January 2024 by Jennifer Brightman
I don’t know who is the manager here, but this place is a disaster. Items everywhere, nothing seems to be in the right place, the bathrooms are always so dirty. If the place seemed near the customers would respond, but stuff is everywhere and they are out of stuff all the time. It’s gross. The Walmart on Bullsboro is better
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January 2024 by Faith Bryant
I visited the store on 12/28 to pick up a drive up order and as I was pulling into my spot the other two cars were pulling away making me the only car. I checked in and a few moments later a target employee starts walking out. Everything happened so fast that I didn't look at her name tag but she was a young Asian woman. As she got closer I rolled my window down and said hey how are you and I thought I heard her say something so I told her my code she stopped in the spot next to me and pointed to that sign then pointed to the sign for the spot I was in and and she pointed at her handheld and yelled at me do you see this you’re in the wrong one and I said I just accidentally didn’t pay attention I’m sorry then she snapped asking for my code again and I told her and she threw my bag at me. I was literally the one car and it was an honest mistake this was so unnecessary and rude
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January 2024 by Nicole Holbrook
I love the store.
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January 2024 by ky boyd
This is the messiest store I’ve ever walked in to everything is thrown across shelves and falling on the floor. Boxes opened and laying around.
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December 2023 by Paul Watson
Store is ok. Parking lot and right outside the store is extremely gross. Garbage everywhere.
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December 2023 by Wanda Maxwell
Newnan store associates need more help in store but all are still nice. Worth the trip for me overall.
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December 2023 by Maranatha Brannon
Richard literally went into the back room to search for the $2 nail glue I wanted …. Thank you so much Richard , you are truly the best ❤️