-
August 2023 by Coach Steve
Brought my jeep in because of an aggressive shake after another shop recently installed a lift kit. I talked to Alex and under 30 seconds he walked out and told me exactly what was wrong with my Jeep, it was something with the install of the pitman arm and track bar. Couple days later I brought me jeep to the shop and it was fixed!! Great experience!!
-
August 2023 by Joseph Gill
Helpful staff. Ordered some steps for my truck, and they work great.
-
July 2023 by Sandra
Great salesperson. He was busy when we came in but still Madd contact and got to us as soon as he could. He was very knowledgeable also.
-
June 2023 by Kevin K.
I have shopped at 4 Wheel Parts for the last time. If I could leave negative stars, I would. This dump doesn't even deserve 1 star. Every single time I go in this place, or just call them on the phone, the wait time is beyond ridiculous. Not to mention the customer service, or lack thereof. You are barely acknowledged when you walk in the front door (that is if someone is actually at the front desk) then you are told that "someone will be with you in a moment" and then they disappear into the shop and may return 15-20 minutes later. NOBODY is willing to help you. You have to pry information out of anybody who will actually speak to you and even then, you can tell they aren't interested at all in what you are looking for. Do yourself a huge favor, don't waste your time. Take your business elsewhere.
-
May 2023 by Ulises Hernandez
I have a RHD 2010 JK Jeep, I was having problems getting it aligned correctly, I brought it to 4 Wheel parts Norcross. Those guy’s were awesome Alex took very good care of me from beginning to end. They figured out all my problems got the correct parts and finally got my front end aligned properly. Fair prices excellent service, can’t ask for more.
-
May 2023 by Trey Brantley
I don't often write reviews, but the above and beyond help I was given by Gerald Moss (and the entire staff) was incredible. I took Gerald my (brand new) 2023 Wrangler Sport to have a few mods made. Gerald listened to what my goals were and to what I wanted - he didn't just say "big tires, big lift, write me a big check". Instead he listened, he thought about it and made a few suggestions to satisfy my wants for my new toy.There were several issues threw the process, errors in Jeep construction, errors in vendor shipments, and (to be honest) probably errors in the install process. None of these issues really mattered because Gerald and (Store Manager) Will snapped into action and fixed them all - to my complete and total satisfaction.In the end, I wound up getting a new front bumper, a new winch, an ARB twin compressor, an AntiRock and front and rear ARB lockers - and yes, I wrote a big check. With all thing considered, I do feel I got a great value for my money, and felt like Gerald (and Will) did everything possible to make this process a very good experience.To the point, I can feel really good about recommending Gerald Moss and 4 Wheel Parts (in Norcross) for whatever your needs are for you new (or older) Jeep
-
May 2023 by Timothy Bowers
Great customer service. Thank you so much Gerald, and everyone at 4WP for all of your help and hard work.
-
April 2023 by Bear Stearns
Alex is great. Helped me with locating specs for the part I bought years ago. He could've said I was out of luck as they switched to a new system. However he didn't and took the time to help me with getting my truck back on the road. Thank you!
-
April 2023 by James Ashton
The Norcross store has been great to work with. The team there cared a lot more about what I wanted than most I have been to. They cared that I was doing wiring in a specific way and were careful to work in the direction I was trying to build. There were a few parts issues and they needed to overnight replacement parts in. and they stayed late as I had a trip planned and could not delay my pickup date.They act a lot more like a friendly independent shop than a chain, and I appreciate that. Gerald, the counter guy that worked with me, was great, and I appreciate all of the trouble he went to for me.I will be coming back often.
-
April 2023 by M H
Excellent service from these folks! I spoke with at least 3 different people working here and was given time and tips for some new rockslider steps I bought from them. This saved me time and money for sure. The ordering process with them was smooth and very quick, again...saved me loads of mo ey on shipping and trips. Will be a return customer for sure!
-
April 2023 by Joseph Patilla
Excellent Customer Service. Excellent selection. Quality Mechanics. Gerald is exceptional at his job and extremely knowledgeable. Your One Stop Shop for all your 4X4 needs.
-
April 2023 by oscar hurtado
Very helpful with looking for a product and getting us squeezed in before our trip ! Will definitely continue doing business with them
-
February 2023 by shawn e
I took a 4 Runner to them that needed a lift kit wheels shocks struts and tires. The guy Gerald put together a great package . The manager Will gave me a great price . I think the other guy was Alex that did some of the install. The 4 runner drives better than when it was new from Toyota. The quality of the install was excellent and the price was also
-
January 2023 by casey ledford
Ordered a set of wheels on 12-11 from the 4 wheel parts website. Showed items in stock with 3-4 day delivery. Funds were withdrawn at the time of the order. Now over 2 weeks later no tracking info and every time I call customer support I get cut off after holding for hrs. Absolutely ridiculous. Never again.
-
January 2023 by jacob epps
Awesome customer service! Will at the norcross location personally delivered my new lift kit to my front door after a mixup in shipping. I will never buy off road parts from anyone else regardless of price because of this great experience.
