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May 2023 by Jonathon M.
Came to get a new phone today. I walked in and no one spoke acknowledged me. I walked around for about 5 minutes. There weren't that many customers, but with 2 employees it doesn't take that many to be too much. I already knew what I wanted, would've been easy. but i left. Maybe had they shown they intended on helping me at some point i would've waited. oh well.
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November 2022 by Ryan Cierzniewski
Internet has been out for four hours, they said well we can give you a refund of 11 dollars.. not a single call back, or explanation on the outage.
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May 2022 by Cameron ..
Complete waste of time. Employees don't know what they're talking about, was brushed off twice and told that I wouldn't be able to trade my phone in for an old model. Then when I wanted to upgrade to a newer model, they don't even have it in stock. Ultimately was just told to go to a separate at&t store or fill out everything online. Terrible customer service and a complete waste of an hour.
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April 2022 by Saade S.
The staff is highly insensitive to the customers, aside from 1 or 2 customer service reps, this entire bunch is sour & highly unprofessional. I sat in their waiting area for over an hour before anyone acknowledged my issue. They worked with other customers for hours before finding an actual solution to the problem. 1/10 would not recommend
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February 2022 by Mark F.
This store is seriously understaffed and/or just slow. I had a simple exchange and have been waiting almost two hours and there were only two people in front of me. I'd leave, but at this point, I've already invested way too much time.
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February 2022 by Carolyn C.
This is the worst company, I thought TMobil was awefull but they are running side by side. Customer Service is poor, they lie to get an account open. I will be filing a BBB complaint. Switch over to them in November and I am still waiting on the offer I was promised. Wait time on the phone is absolutely crazy. In store they can never assist you. Run don't fall for their lies to get new service. I will be leaving them.
