-
March 2024 by Jim Young
So much easier than calling customer service support, literally had a issue lasting weeks till today. Appreciate the service & the best part everything was handled under 30 minutes. Amazing team
-
February 2024 by Cherry Fields Master Stylist
Vu help me and he was very professionalI'm from. DALLAS TEXASCHERRY FIELDS/Top Stylist
-
December 2023 by Mike Crandall
Worst customer service ever! Would not give me a phone that was in stock because I was just upgrading and not a new customer. 3 days later my phone has not even shipped! Yesterday I tried to cancel the order so I could go to a different store, but online, over the phone and in the store in person, it could not be cancelled even though it hadn’t shipped.And on the internet side, I’m paying $20 a month more because I’m an existing fiber customer. New lines get $20 discount if they also have wireless. I would have to cancel my internet service and then restart it to get the discount.So much for AT&T’s marketing line that all customers get treated the same. Reality is they only care about new customers!
-
November 2023 by Robin Mcmahan
This guy absolutely saved my life. I thought I was gonna be hacked and ruined. He went through all my accounts and helped me you’ve got a fantastic employee I would hire him in a heartbeat thank you AT&T for having such confident employees Robin McMahan.
-
October 2023 by Meagan Jefferson
This placed scammed me. Back in January I signed up for a promotion with the iphone 13 that came with a discounted monthly fee. An employee signed me up with the wrong phone and I was forced to pay the regular fee each month. The store manager agreed to manually discount my fees each month after what happened. On the other hand, I had to constantly remind her to do so and at some point she just stopped. It is now October and I am still stuck with this bill that is not in my budget!
-
October 2023 by Dr. J. Roussell
Our agent Noelle was professional, courteous, friendly, and well informed with ALL questions as she patiently helped us to choose the right products. I commend her!!!!
-
September 2023 by LuAnne Acton Ross
Epic customer service fail, AT&T at The Forum!! I came in to buy a new iPhone and was told that they would not be able to finish the download before they closed and I would have to leave and come back to finish the process. I was going to be spending $800 and they were not willing to complete the process in one trip.
-
August 2023 by Contessa Johnson
Upon entering the store I was greeted with friendly hello’s how May we help you. Mr. D. Revill was very knowledgeable and explained all my concerns to me. I have been with AT&T for quite sometime I just wish that for loyal customers we would get more perks like coupons, % off, a pay your bill rewards card. This store was once on the back side of the Forum hidden from shoppers but know it is noticeable and vibrant.
-
August 2023 by Jason Dolensek
If I could give zero stars I would. 2 employees clicked out & left while we were waiting. I have a bundle & I'm considering moving to another company.Oscar saved the day & kept us as customers! Good employees are what keeps customers with a company.
-
July 2023 by Carrie Helton
Great service! Kelvin made something you drag doing (buying service) a very fun experience. Glad to be a member.
-
July 2023 by Sierra Scarbrough
Kelvin and Trey were fantastic in helping out my mom getting her new service and upgrade. Very patient and understanding. They answered all of our questions and took out the time to explain everything to her. Thank you Kelvin and Trey!
-
May 2023 by Jonathon M.
Came to get a new phone today. I walked in and no one spoke acknowledged me. I walked around for about 5 minutes. There weren't that many customers, but with 2 employees it doesn't take that many to be too much. I already knew what I wanted, would've been easy. but i left. Maybe had they shown they intended on helping me at some point i would've waited. oh well.
-
May 2023 by S “Ms. Make It Happen” Morgan
Good service is so hard to come by. Great service is near unheard of. So imagine my astonishment when I received some of the best service ever from the team @ AT&T Peachtree Corners. Knowledgeable, efficient and so much personality: Nolee is really the jewel of this spot. THANK YOU GUYS for helping me get my upgrades handled. ♥️♥️♥️
-
May 2023 by David Lloyd
Anthony was exceptionally nice and quick with getting my daughter her new iPhone 13. The whole process was smooth and we were done before we could sit down. Shout out to Anthony thank you very much : )
-
May 2023 by Lily Misticawi
I had an absolutely fantastic experience with this AT&T team (store manager and Anthony)!We switched 3 iPhones and 2 i-Watches over from Verizon and they couldn’t have been more helpful as it was a process, especially the i-watches when you don’t have the right passcodes :)The patience and thinking outside the box from the two of them got us all squared away and I couldn’t be more thankful!Again, we had an absolutely great experience and recommend them to everyone!Paul M.
