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March 2024 by Jane zheng
They tried to upsale an 8 years old . The 8 years old wanted a banana split, but adding the gummie bear without telling him it will be three dollars extra. Dirty business
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March 2024 by Rob Houser
They don’t make the expensive ice cream dishes properly. Chocolate sauce instead of fudge. Won’t go back.
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February 2024 by Randy Gibson
I would never go to this place for anythingThe dude there can't speak English and he just hung up on me.
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February 2024 by Ben Yang
The price at this location is doubled compared to other baskin robbins. And the server gives a tiny scope, a total ripped off. Will not go to this location
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August 2023 by Lara Tran
We went for ice creams around 7 pm on Sunday. The place is small but it was quiet when we got there. It must be a safe place as we saw a man working with his laptop on the table next to us. There were two Indian men serving at the counter. The service was okay. One thing I didn’t like was that the restrooms were locked and when I asked, one of the two man told me to go to the men restroom. The WC was clean, though.The ice creams were good and frozen, and there were a lot of varieties. A few people bought ice creams home.
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July 2023 by Joshua Sloane
They close the doors and lock them and tell people they need to use the drive through but don’t have a list of ice cream flavors. If they are open until 11 there is no excuse for not making sure that people know what can be ordered. We have been here twice. The first time was after 10 so it is understandable that they may only allow for drive through orders but the second time was at 8:45. Never going to this location again since they can’t seem to get it together. Also as some of the other reviews have said it is not the cleanest location.
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July 2023 by Carle Wahyudi
Ordered two milkshakes, didn't listen to the reviews. They were like drinking pure milk. I should have taken them back, but didn't, that's on me. Listen to the reviews, don't go there!
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June 2023 by Dale Lee
Very poor customer service and one of the worker scans a coupon and takes it off for a different product.
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December 2022 by Lynn Ta
I ordered an iced latte with an extra shot of espresso. I think the owner tried to skimp and gave me an iced coffee. It tastes nothing like how other Dunkin locations make it. Learn to make the drinks correctly. You're a franchise for goodness sakes. I should have checked the reviews first before ordering at this location. I literally paid $6 for a watered down, nasty coffee with ice. There was definitely no espresso and no extra shot like I paid for. Shame.
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November 2022 by Tim Duffy
Ordered a birthday cake for my child, next day was told via text that they wouldn't be able to complete the order. My card was still charged and charge has yet to be reimbursed after almost one week.
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September 2022 by Shanlyn Reed
Multiple times this location has not had the ordered items in the shop and my order had to be canceled. Maybe the uber eats menu should be updated with products that are actually available.
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August 2022 by Michael R.
Ice cream is good because it's B-R. But place is not clean. Not sure why the worker decided to turn off the freezer lights as we were choosing our ice cream. That was just rude or inconsiderate. Maybe they didn't want us to spend our money there. Outside seating area is very nasty, cigarette butts everywhere, trash etc. Not very good for children. Wish we had another B-R in PTC that cares about their store.
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April 2022 by Alan Fowler
Served the person that walked in in front of me while closing early and told me “bro no” as I walked in.
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December 2021 by OnyxIgnis
Says open 24 hours. Door says they close at 12am. Door was locked and employees cleaning store at 11:00 disappointing.
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December 2021 by c allen
They always close ahead of the time that they are suppose to close and it’s very irritating if you don’t want to work don’t apply.
