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December 2020 by Eric Tomlinson
Have called three times and left message. Have emailed once concerning missing parts with my Hitachi 10" sliding miter saw. They will not answer or return my calls and they do not reply to my email. Poor customer service!!!
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December 2020 by Jim Broome
After doing my research, I chose to buy a reconditioned Metabo 12" sliding miter saw w laser at Big Sky. I live near Norcross, GA, so I went there before making this decision to see for myself what kind of operation they've got and how they would treat a walk-in customer. Big Sky Tool team members exceeded my expectations in EVERY possible way...in person. My visit was followed up by several emails inquiring about product availability, warranty info, clarification on A versus C and other simple questions; all emails were replied to within 24 hours, addressing each and every question/concern I had, in a thorough, professional and HONEST manner. As a DIY Woodworker, I will continue shopping at Big Sky Tool for all my tools/equipment offered there. BTW, the miter saw works, looks, and feels brand new, even though I paid WAY less than this saw costs brand new! Once I got the box home, I found the saw was packed extremely well so that, had it been shipped, I'm confident it would've arrived with zero problems. Strongly recommend.
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December 2019 by Jason Chatham
All I have to say is try to contact them! After calling 13 times in a 2 hour period hou will get someone maybe. Then the shipping dept went ship next day air Saturday deliver nor will they let you send them a lable cause they dont offer it. So whays gonna happen when u need a warranty fix on your purchase?? They don't except tools in the mail or ones they sold? I'm wondering if I'd even be able to get a hold of them after they knew what I was calling about??
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December 2019 by John Binando
I have made several online purchases of refurbished Hitachi tools from Big Sky. You can have complete confidence in both the vendor and the tools. Only one item arrived in less than the expected condition (damaged in transit) and the good people on Big Sky's staff worked with me to get it right. I have bought a couple nail guns, a sliding miter saw, a compressor, reciprocating saw and a multitool and all just work well and make projects easier. Very nice to get great deals on great tools from super people. I trust these guys, not just a faceless internet company.
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December 2018 by Christian Spencer
I've purchased three grinders, 4 blowers and a compressor from them so far and everything has worked great. Great price, great workings tools and no nonsense!
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December 2018 by Dean Dyer
I have bought many reconditioned tools from Big Sky and they have always been as good or better than I expected. Most recently I bought a Hitachi Air Compressor, and it arrived with a broken handle on the relief valve. I notified Big Sky, and within two days I had a new valve delivered to my home. If you want to own quality tools at discount prices, this is the place to buy.
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December 2016 by Steve Duncan
I have bought from them several times over the last few years. I saw a great price on a nail gun I could use immediately . Called to confirm they were in stock, placed the order online and picked them up 10 minutes later. The location was only a few miles from my house.
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December 2016 by lespauladdict1
Excellent, received my shipment quickly with no issues, and for being a refurbished tool was expecting a lot of wear, I was very happy to see the gun looking almost brand new and working better than my current framing nailer which is just a few months old
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December 2016 by Leo Paquin
Ordered a reconditioned hammer drill. Price was awesome and the unit was shipped very quickly. Tool is great and even had a vinyl case which was a pleasant surprise.
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December 2016 by johnwest
I just renovated my deck using all Ipe wood, which is about the hardest wood I could have chosen - I'm ready for my deck to last a long time! I used pretty much all BigSkyTool/Hitachi recon tools - two drills, table saw, miter saw (with the stand, which was awesome), recip saw and jigsaw. Some I bought just for this job. Let me say, they handled perfectly! I ended up putting in around 1400 screws using the Camo fastener system (excellent), and I had to predrill holes for every single one. The two 18V cordless drills handled it with ease. I had been warned I'd need a corded drill for Ipe, but the cordless drills were absolutely strong enough. Anyway, thanks BigSkyTool for saving me some serious money from not having to buy new. I was able to put the savings into the deck!
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December 2016 by Bruce Colvin
first off unable to post a review because their verify your not a robot doesn't work. placed an order a month ago and apparently didn't sign in, hence no reward points. went to place another order and contacted them about reward points and gave the order number and was told I'm out of luck. pretty dumb for a company to make a simple problem with simple solutions become aggravating for the customer. I will not conduct business with a company incapable of clearing up minor issues
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December 2016 by Ed Hufford
I've ordered several items from Big Sky Tools and have always had a positive experience. Quick delivery and quick to fix an error (only once). Couldn't be happier with them.
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December 2016 by carlsa
The 12v mini grinder arrived promptly and appears unused. It is an A grade refurb. My only regret is that the 40 piece accessory kit that is usually supplied with a new tool was not included. This tool replaces a single speed corded Dremel that is decades old.
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December 2016 by Isaac Chapman
Ordered refurbished tool online. Service was prompt, the product worked perfectly, and was a bargain. I've ordered twice and both times the experience was great.
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December 2016 by Robert G 101
Best quality, best value, best daily deals, super reconditioning of everything, I have been buying from Hitachi recon for years and I am always extremely happy with 100% of all my purchaes, from packaging to delivery speed, no need to go anywhere else, totally tops at amazing savings!