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April 2023 by Bruce van Zyl
Great experience! Friendly staff
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April 2022 by Anthony Lewis
I reserved a truck for a one way rental a month ahead of time and went to the location the day before ton confirm and called the morning of to see if I could pick the truck up earlier and was advised it wouldn’t be ready until 4pm. I was totally fine with that since I selected 4pm during my reservation. However, I show up at 4pm and they don’t have a truck which doesn’t make sense considering I called earlier in the morning so it was confirmed that I was coming but none the less the lady ask me to drive to another location to get a truck and I was fine with that because I really had to load the truck and get on the road, however when I go to that location, she’s calls me while I’m pulling up at the location and says they don’t have one either and I need to go to the Laweranceville GA location. I then ask if I’m being Compensated because that’s a long drive with gas prices at $5.00 a gallon at the time and she says No, so I ask for corporate number and I call corporate and explain everything and they were very apologetic and ensured me they would make it right and that a district manager would call me and make this right within 2 hours. I have never heard from the district manager and it’s been over w month. Thankfully I didn’t sit around and wait and I contacted UHaul and got a truck and left anyways but It was a really bad experience
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April 2022 by Anthony L.
I reserved a truck for a one way rental a month ahead of time and went to the location the day before ton confirm and called the morning of to see if I could pick the truck up earlier and was advised it wouldn't be ready until 4pm. I was totally fine with that since I selected 4pm during my reservation. However, I show up at 4pm and they don't have a truck which doesn't make sense considering I called earlier in the morning so it was confirmed that I was coming but none the less the lady ask me to drive to another location to get a truck and I was fine with that because I really had to load the truck and get on the road, however when I go to that location, she's calls me while I'm pulling up at the location and says they don't have one either and I need to go to the Laweranceville GA location. I then ask if I'm being Compensated because that's a long drive with gas prices at $5.00 a gallon at the time and she says No, so I ask for corporate number and I call corporate and explain everything and they were very apologetic and ensured me they would make it right and that a district manager would call me and make this right within 2 hours. I have never heard from the district manager and it's been over w month. Thankfully I didn't sit around and wait and I contacted UHaul and got a truck and left anyways but It was a really bad experience
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December 2021 by Shelita Wilford
Amen.........
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March 2020 by Cuneyt z
Horrible customer service.I made reservation online for 10:00 am and got the confirmation . When we arrived to location they told us that the truck I reserved had problem so they had to send it to another location in South Atlanta. Nobody called me and informed me about the situation. Instead of helping us to find another truck they suggested us to go pick the same truck up from South Atlanta location which is 35 miles away. They screwed our whole morning. I will never even bother myself to get a truck from Budget.
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November 2019 by Just Meryem
Horrible customer service.
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September 2019 by godjk1 pokemon
Customer Service lacks customer relation skills.
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April 2019 by Quincy B.
Misleading is how I would describe this experience. We made a reservation on site with Brittany who was helpful and great when making the reservation. Before leaving we specifically asked how much and when would we be charged since we were using a debit card. Brittany said the extra hold would not be charged unless there was an accident or an issue before returning and that only the rental amount would be charged. When returning the car the next day we find out that the held amount has been charged and the difference from the rental amount would be put back in 5 days. We were pissed because of what was explained to us the day before. Very misleading to be when it should have been correctly explained from the beginning.
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March 2019 by Brandy W.
The staff here was very helpful Brittney called me ahead of time to make me aware of the debit card policy and I was able to pick up my vehicle with no problems. Great customer service!
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March 2019 by D D.
Very efficient and quick. My reservation was for 10. I arrived at 10:20. Truck was available. Staff was friendly and accommodating
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December 2018 by Rocky Maxwell
Terrible location for what is overall a terrible rental company. Also, it is in an awful spot in the road, you can only get to it from one side, otherwise you have to cross a bridge, and pass highway on-ramps, then find a place to make a u-turn to get there.
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December 2018 by Raco Johnson
I made a reservation online an hour before I was there to pick up the truck. When I get there the young lady at the counter giggled and said, “they don't have any†and proceeded to tell me what was going on with all of their truck. I asked why was I allowed to make a reservation if you don't have any trucks. She politely tilted her head and smiled and said, “I don't know.†She then took a call and during this call she mentioned my situation then told me I could got to the location at Jimmy Carter because they have truck but I told her that's adding more miles because I need to be going towards Athens which are apparently out of trucks as well. She said, “oh ok.â€
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November 2018 by J H.
This location is HORRIBLE, the WORST and DO NOT rent here!!!!! DO NOT rent here!!! They did not have ANY cars when I got here and no options! Originally very professional and apologized but then after trying to find options and trying to get home, the reps were loose in the lips about other female customers outside and not what I'd expect about Budget. NEVER AGAIN! They are not only in a TERRIBLE location where FOUR uber driver cancelled trying to pick me back up so I had to walk down the street just to get to a location where an uber could pick me up. renting cars from Costco sucks and the low cost IS NIT WORTH IT!!! Go with Alamo or National
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August 2018 by Kaitlyn Keegan
We left for a cross-country trip and after looking the vehicle over we noticed the air tire pressure sensor was illuminated on the dash- indicating low tire pressure. We raised concern to the front desk and they told us that it was just a sensor issue, we insisted there was an issue, and they continued with the story that it was simply the sensor. Fast forward to 15 hours away at our mid-point, we walk next to the truck and notice the tire is excessively low, we test the tire pressure in all the other tires that is around 90PSI, while the tire in question was around 40PSI. We were forced to call their customer service and have someone come out. As it turns out the tire was installed incorrectly, leaving a steady leak. A 15 hour drive, with thousands of pounds, at highway speeds, and with a tire we already asked and expressed concern about three times. Do you have any idea how dangerous that was for us? How many people could have been injured if we had driven just a few more miles that day? And now you have the nerve to send us a $300 bill claiming that the damage was ours? This is absolutely an abomination, you ought to be embarrassed of this location's service.
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June 2018 by Drew H.
This is the worst truck rental place I've every dealt with . They called when I was on the way there to tell me they didn't have the truck I reserved . When I finally arrived they had 4 trucks . 2 of them were in average condition at best and the other 2 were horrible . The 2 that were in horrible were the in-town trucks . The tires were near bald , the back of one of them smelt like a dead carcass, and the cabs were average at best . Even know they didn't have the long distance trucks rented for the day they still didn't allow me to use one . Never , ever , ever rent from budget or this location .