CarMax in Norcross, GA offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find exactly what they want. The car-buying experience is described as friendly, attentive, and responsive, with knowledgeable sales representatives who are patient and provide excellent customer service. Customers have had positive experiences working with the sales team, such as Scott, who helped a customer get the truck they wanted, and Steve Holmes, who went above and beyond to ensure customer satisfaction, demonstrating professionalism and care for the customers. While the majority of the experiences have been positive, there have been a few minor issues reported, such as a battery problem in a newly purchased car and challenges reaching the service center. However, CarMax was responsive in resolving these problems, replacing the battery and covering the cost. Overall, CarMax in Norcross, GA provides a pleasant car-buying and selling experience, with a wide selection of vehicles and a team of dedicated sales representatives who strive to meet the needs and expectations of their customers.
Great customer service fantastic location and friendly people but some Services seem to be a little overly priced
May 2026
I had a wonderful experience with Carmax! This is my 5th time purchasing a vehicle with Carmax in Norcross Ga.over the years and each time was great. The associates that assisted me were very friendly and knowledgeable especially, this purchase. She was wonderful.
May 2026
Andreana THANK YOU THANK YOU THANK YOU, you were the key to my process, thank you for your help and your recommendations ✨
