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November 2023 by Wazhma G.
No need to look further. My husband and I trust this awesome crew with our auto repair needs. Professional, courteous and very prompt. So blessed we found them!
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November 2023 by Mr. Bens
As I read, I’m trying to figure out how they dropped the ball with me! I had a terrible experience! For the life of me I can’t understand how you tell someone “ hey, from front to back take a look at the car and let me know what the issues are “ along with me telling them what all I think is wrong with it and having them drive it, but I’m no expert so what do I know! So my question is, how can you have someone’s car in the air for an oil change and miss an oil leak! Or the other many issues they either missed or chose to miss just to have me come back! Ontop of the fact I went in for an issue… month and a half later the car is doing the same exact thing! So what exactly did you fix? And let’s not forget the damage to my door, that they claim they didn’t do! I would choose or recommend this establishment to anyone ever in life!
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November 2023 by Celia Arroyo
Very satisfied with Christian Brothers Automotive. From the minute I called to ask a few questions, I knew I found the right people. Their customer service is beyond amazing and their communication with customers really says a lot. I'm so glad I made the choice to go with them for my Explorer's services. Highly recommend ❤️
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November 2023 by Ish Shaji
Anthony took care of me well and serviced an issue that was entirely my fault. I guess I had left a light on my car before I left for a few days and the car battery was dead. I ended up recharging it myself and it was fine but I took it up here to double check. They were prompt with the service and even checked back on me to make sure the car was good. I previously used this location to do a bunch of maintence work and brakes and the car ran like brand new. So glad they are so close to my house.
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November 2023 by Curtis Middleton
Excellent auto repair service on my 2014 BMW 328D. A courtesy car service drove me home and the car was repaired before noon the next day. Friendly, Professional service at this repair shop. Will definitely use them again.Services: Auto engine diagnostic
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October 2023 by Mans H.
I want to ensure that I am fair in this review. My vehicle is fixed and running well. The advisors are very responsive and pleasant. Customer service was great. The way they communicate and provide information is top tier. The car was done a day after they promised, not a big deal though. The up charge for parts is an inordinate amount and I believe was unfair. A 54.5% mark up is extremely high. I did speak with the service advisor who attempted to explain the prices, however, the explanation was still not clear, nor did it add up. I understand that a business needs to make money however, this should be within reason. I'm only seeking a fair price. Everything else was great with this shop, I'm just unhappy with the pricing. It was certainly unfair.
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September 2023 by Tilly British
I recently had a remarkable customer service experience at Christian Brothers Auto Parts. The staff there went above and beyond Sam, John, James and all the the other stuff who assist me with my automotive needs.From the moment I walked in, I was greeted with a friendly and knowledgeable team who were eager to help. They took the time to listen to my concerns, provided expert advice on the parts I needed, and even offered tips on installation.What truly impressed me was their commitment to ensuring I got the right parts at the best prices. They were transparent about pricing and quality, and I felt confident in my purchase decisions.Furthermore, their efficient service made the entire process quick and hassle-free. I left Christian Brothers Auto Parts with the parts I needed and a positive impression of their exceptional customer service.I want to express my sincere gratitude to the team at Christian Brothers Auto Parts for their outstanding service. They have earned my trust and loyalty, and I will undoubtedly return for any future automotive needs. Thank you for setting such a high standard in customer serviceServices: General repairs & maintenance
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September 2023 by J W
Had an issue with my brakes locking up on me. They cleared the codes and got it functioning quickly for me. I would definitely recommend this shop for quick and professional service and will definitely be going to them for my maintenance needs in the future.Service: Auto brake repair
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September 2023 by Cheryl Riley
After being displeased at another automotive center, Christian Brothers was recommended to us. Anthony was hands on from the very start even though he had never heard of us before. Both my husband and I had major work done on our cars this week and we're supremely happy with the results and especially that the cars were returned at the estimated time with no delays. We even received a follow-up call the next day. This is how auto shops should be run. They truly put the customer first and totally believe that the customer is always right. ?Services: Air & cabin filter replacement
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September 2023 by Tiffany Gomez
Will was great! Explained everything throughly and I felt nothing but honesty from them. The tech that checked my car didn't make any major decisions yet about what is wrong with my car and he wanted to check some other things and be 100% sure before he made a final diagnosis. I feel this is as honest as you can be. Most of other places will just change the first thing that pops up. I will definitely be bringing my car back!Services: Tires
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September 2023 by Robert Woodbridge
Very pleased with the work that has been done on my 2001 Ford Windstar. They have handled maintenance and repairs for the last several years. It all began when I was informed by Ford dealerships, they would no longer service vehicles older than 10 years. Finding a replacement has been a challenge, but fortunately Christian Bothers, Norcross have exceeded expectations.
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September 2023 by Chris Ridge
Great customer service and easy to make appointment online. I just needed an oil change and they had my out the door in 30 minutes. I even got to sit in their lobby and watch the mechanic work on my car.
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September 2023 by Carlos A.
I can honestly leave multiple bad reviews, especially since I've had multiple quotes from you guys, but I think this one should be good enough, definitely leaving this on Google and Facebook as well. Your sales teams prices aren't even realistic. I'm assuming they work off commission meaning that the customer is definitely not kept in mind. We all know that things are extremely expensive, literally apartments complex are charging $1,500.00 a month for a 500 sqft apartment, the literal cost of living is out rages. We're all human and we all exist in this reality together, but for you guys to allow this type of thing to happen at your shop is not Christian like. A few months ago I came in and asked for this same quote from the guy with the white/ garish beard (can't remember his name), but he told me to not go for the cheap one, but to buy the expensive AC compressor and he stated "it's worth spending the $400.00 and not $165.00" so I came in yesterday and asked for the same quote and was priced at $901.04 for the same part I was told a few months ago $400.00? I'm sorry but we all know money doesn't grow on trees. I texted you guys back and nothing? Y'all are fast to reply when things are in y'all's favor but ignore things that aren't? Last week I spent $700.00 with you guys for an oil change and front breaks. Oil 45.00, brakes 100.00 AT MOST, labor 555.00 really? Thanks I'll charge that to the GAME. I'll be frank, I'll never come back. Y'all have lost my business, my companies business, and anyone that will ask me for a referral to a shop. This isn't even really for you guys this is for y'all's customers. Now that I've gotten this off my chest the real message is, people please go somewhere else, and if you chose to come here ask about material cost up front, if you get quoted for something; take that quote and go somewhere else and compare pricing. This place is like a hospital where you pay $100.00 for some jell-O. I've posted a video of the same part never exceeding $600.00 but for some reason they want to charge me $900. Oh and $200 for some freon. To refill your a/c unit that cools your house cost half that. Last week if I didn't tell the same guy that sent me this quote that I had checked the brake fluid (which I didn't ) and that it didn't need to be refilled I'm pretty sure he would've charged me $60 for a bottle that cost $15 and they would've kept the rest.I've only ever left reviews for police stations that kill unarmed people. They got me out of pocket!Edit: just saw that someone got a free inspection? I was charged 145.00 for my inspection. Jesus Christ, I'll post the pictures of the receipt in a few hours.
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August 2023 by Tracie
Their customer service is outstanding, they're so understanding when it comes to scheduling services my vehicle. I have always received communication via text or phone calls, with anything that I need to address with my vehicle. Pricing is reasonable and service is done correctly the first time. I've not had to return my car due service being done incorrectly. They're awesome ?
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August 2023 by Patty Masters
It's hard being a single woman who knows nothing about cars and must depend on honest mechanics to guide and lead. I want to tell you that Christian Brothers can be trusted . They are so thourough and honest. The communication of services needed is clearly explained. They are reliable and honest. They also looked into my warranty and didn't charge me anything. The previous mechanic was going to charge me twice what Christian Brothers did and said there might be other servicing needed after that. They give you a ride to and from your home. They are friendly , courteous and very professional . Need I say more!!
