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December 2023 by Ella Johnson
Customer service was one to be desired. Sales person very, very rude. Unacomadating very awful attitude, trying to force me to sign contract & pay without answering my questions and concerns. Didn't take the time to explain entry code. Because of him I would not refer anyone to this location.
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November 2023 by Dena Grovner
Greatest experience I’ve had in a long time. Awesome customer service.This is in addition to my earlier review; I assumed the mistake that was made would be corrected but I assumed wrong and I will move out by the next due date.
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October 2023 by Pedro Infante
El señor Ernesto was very nice and welcoming. He was very helpful and patient. Made sure we were satisfied with what we were getting. Would definitely recommend ?
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October 2023 by Michele Calloway
No one is ever at the location when you call the office. No one else to contact regarding problems with the storage unit.
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August 2023 by Sasha Hogan
The customer experience was pleasant and when i got to the storage it was clean and had a welcome bag with everything i needed!!!
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July 2023 by Melissa DeGuillen
Starts at a reasonable price and consistently raises prices every few months and you have nothing new for the increase. It's too much.
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June 2023 by RONNIE GOSSETT
Great Location and easy move in and clean premises
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April 2023 by Lady S
Horrible location, rude manager with absolutely no customer service skills at all!!!!!!
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March 2023 by DaylightGlass
Unit locked when I arrived to move in next day. After the man insisted that I complete my registration online. What is the point of online rental if it’s locked when you get there and they are closed at 1:30pm on a Sunday when most people are moving. I rented 5:30pm Saturday. Plenary of time to open the unit.I’d like to get credits.
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March 2023 by Abdul H.
At the Norcross location i have three units and I rented another one online this week not knowing it was reserved for new customers the next day after i moved they said it reserved for new customer for the rate i decided to let go of that unit when i moved my stuff they tampered with my lock now i can't get into my unit this should be on camera for the one who did it
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December 2022 by Ni Smitherman
Easy reservation and check in process. Ernesto was in constant contact to make sure my move went well. Clean and secure unit.
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May 2022 by Jim Weinberg
The General Manager, Ernesto Pachon, was extremely helpful and courteous in our selections for storage space that we needed. He communicated with us when more availability for storage opened up. Great Service. We highly recommend them.
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July 2021 by Felicitee L.
The manager at this location is the absolute WORSE‼‼‼ Ernesto is his name. What's sad is that I see a review from someone else from "2 years ago" and he is STILL there with the SAME behavior. Smh. Due to covid, I was late paying my storage fee one month and when I went to my unit. Someone had been in there, left trash all over my belongings (icee cup, dirty napkins etc) that is so disrespectful! Then on top of that, when I spoke to him about it, he advised me NOT to call corporate because they can't do anything??? Do I look that stupid?? He also let the door slam in my face while I was talking to him. He has no customer service skills and truly has no Buisness being a manager‼ this company says a lot about themselves having this toxic negative person representing the company. I would NEVER refer anyone to them based on this. It's too much to type but there is so much more to say. I only put one star so I could do this review.
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April 2021 by Kelley Mcghee
I hope my storage good people in office they do care them storage i hope well office they wjll friendly everyone have to help more
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April 2021 by Emilio Morales
Tiwauna is a really good person and she gave me a good service. 5 starts for sure !!
