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March 2024 by Olymphia Gresham
Jessica was super sweet and helpful. Based off of her alone I give 5 stars. Thanks Jessica! :-)
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February 2024 by James Young
Good service and hours. They get you in and out quick
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February 2024 by Serinity Beach
Long wait b4 help. Several attendees saw line but weren't mindful to assist.
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December 2023 by Todd Hawkins
Speedy service at this branch.
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December 2023 by Shanoor Presswala
This is just unacceptable. I've been waiting on my package for 3 days because it requires a signature and none of those days has a driver came to my door to deliver the package and they have the nerve to say that they've tried to deliver it when in reality they're the ones who have never showed up. I need the contents of this package for work and have been unable to do so because of this company and their irresponsible drivers who aren't being held accountable for these packages. Their customer service has been completely useless too, and most of the time, I can't get to speak with someone who can even speak clearly. Never again.
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October 2023 by sunny shandilya
Disclaimer: This is based on my average of two visits to this place. I had to fight myself to not give it a 1-star rating because of a black gentleman who works in this location and who showed a rare trait of being helpful and compassionate.Here goes the detailed review:Reached this place around seven in the evening and was held at two desks with really slow gentlemen. We still held our patience and finally reached the desk where we were informed that we had to fill out an additional customs form because this shipment was being sent overseas (all good so far). We consulted our colleague who had sent such shipments multiple times and she informed us that this is usually done by the FedEx agents and then can help you but the gentleman at counter 2 would not deter at all and forced us to fill out the form. We had to forfeit the line and fill it out and then get back in line (By this time it was 7.30 and the place closes at 8.15 pm)After we filled out the form, we went to counter 3 since counter two was busy and handed him the form. This person placed the form facing down and did not even look at the form and he said he would take care of everything. We re-confirmed and he confirmed that he does not need this form and he can fill it out on the internal website. (Stared at counter 2 rep and continued). We were very grateful to him but I guess it was too early to judge.He asked why we did not print the label at home and we mentioned we were in a hurry. At this point he gave us totally unnecessary information - "you know you would be charged 20% extra since you are wasting my time to fill out this form and print out the label". - These exact words. We were dumbstruck but were getting late so continued there somehow. Next, he could not upload the information. I gently asked if he could retry. He replied - "Hello, I have already tried 18 times and now it's 20. Try counter 1."With the clock at 7.50, we went to counter 1 where we were greeted with a smile. No requirement for the customs form as he helped to fill in the details and we were done in 10 min. He was so helpful and cheerful throughout the process. I wish I knew his name and would definitely write it here. The black gentleman is the only reason I am giving this horrible place with morose service a two-star and not a 1-star review.I hope I never have to go there again!
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October 2023 by Nathaniel Van Vliet
This facility has a huge problem with package theft. If it gets stuck here, I suggest assuming its been stolen. Fedex wont help you.
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October 2023 by Jahkwan Edwards
My package was literally stolen by a driver from this facility. I have video evidence of it and you can’t even contact anyone in the facility
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October 2023 by deuk bak
minus 5stars customer service is worthless they have no knowledge what going with shipment sound like people from india answering phone with no help fedex need go close down
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October 2023 by Kathy D
My shipment has been held captive by FedEx for 3 days (so far) causing delays in a Reno project. I sat at the window watching the street yesterday for hours only to get a message that they attempted delivery at that same exact time and noone was home, umm what??? I checked and the address is correct. This package does not require a signature. Just leave it at the door! Of course that's not easy if you were not actually here! I called and asked that it be held at the facility today so that I could pick it up this morning. But I have received a message that it was loaded on a truck at 6:15am and is out for delivery and I can expect it by end of day. This is what they have said for the last two days! So, good chance they will drive it around all day only to say noone was here again. Delaying my project another day!Hey FedEx ? we are home! I have four dogs that let us know when anyone is within 30 feet of the house. Don't say you tried to deliver my package if it's not true.My take away: if I am ordering something online and the shipping says FedEx, just cancel the purchase and save myself alot of trouble.Ranting over
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August 2023 by Slickers890
From opening my boxes from Nike and not even stopping at my apartment I’d say they weren’t in the delivery business. You guys should make your drivers wear body cameras bc they either steal or just don’t stop and say the did.
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July 2023 by Rob Wilson
FedEx is the worst company on this earth. I call customer service they send me 20 minutes away from my house and I can’t even receive the package that they told me was there because it’s still in a container somewhere. FedEx is the worst most trash company ever created. Last experience I had with them I had a package worth over $1000 that they lost took a picture of where they delivered it and it was not my front door. This company is horrible they should go out of business.
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June 2023 by SL1 Supply
Refused drop off of more than 10 boxes and made me drive to another location. So RUDE. What kind of company policy is it to refuse business. This is why I'm cancelling my account and going to UPS.
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June 2023 by Patty Mattingly
They fraudulently claimed my package was delivered. Photo was zoomed in on box alone for documentation of delivery. My “2 day delivery” package is still not delivered and almost 2 weeks. Contacting customer service is extremely burdensome. They have consistently misrepresented themselves on the phone. They have failed to follow through on all assurances. After reading other online reviews, it seems clear there is a pattern of theft and defrauding of customers. I have tried ad nauseam to resolve this with the company without success. I plan to file formal complaints with GA consumer protection and the BBB. Encourage others to do the same.
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May 2023 by Chuck Markins
My package was said to be delivered, but wasn't. The driver took the picture on his truck of my package, but said he left it at my door. When I finally got my package it had been opened all labels were removed on the package and on my insulin boxes. I really think he tried to steal it, until pressed by his bosses. Usually when your package does not get delivered, FedEx tells you to tell the seller. That way the driver gets away with the theft.
