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February 2024 by L J
Franky's Real Auto is an incredible gem! After searching online for someone I felt that I could trust, I took a chance when I found Franky's, despite the distance we traveled from where we live. Well worth it! Franky's not only found the problem with my mom's car, they had the solution! We had previously taken the car to the dealership multiple times for them to figure out what the problem was, but left unsatisfied because they told us nothing's wrong with the car...each time.Franky was so genuine and kind. They have the best customer service both over the phone and in person and the technician is great!
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February 2024 by Teaching Jewel
This place is heaven sent! They delivered quick, friendly, and outstanding service. They Communicated with me during the entire time and put the cherry on top with a complimentary vacuum. Definitely coming back here to get my car serviced.
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February 2024 by Rebecca
Great service and very professional
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January 2024 by David Hernandez
Gabriel, the co-owner and car mechanic at Franky's Real Auto, truly deserves high praise for his outstanding service. From my experience, his expertise shines through in every aspect of his work. Not only is he highly skilled and knowledgeable in automotive repair, but he also goes above and beyond to ensure customer satisfaction.One of the standout qualities of Gabriel is his transparent communication. He takes the time to explain the issues with your vehicle in a clear and understandable manner, making you feel confident in the repairs being done. This level of transparency creates a trusting and positive customer experience, a rare find in the automotive industry.Moreover, the attention to detail exhibited by Gabriel is commendable. He meticulously addresses every problem, ensuring that your vehicle receives comprehensive care. This dedication to excellence results in not only reliable repairs but also a sense of peace of mind knowing that your car is in capable hands.What sets Gabriel apart is his commitment to fair pricing. At Franky's Real Auto, you won't find any surprises on your bill. The transparency extends to the cost of services, providing customers with a fair and honest assessment of the work performed. It's refreshing to find a mechanic who prioritizes integrity in both service and pricing.Overall, my experiences at Franky's Real Auto with Gabriel have consistently been exceptional. If you're seeking a trustworthy, skilled, and customer-oriented mechanic, Gabriel is undoubtedly the go-to professional. I highly recommend him and the entire team at Franky's for anyone looking for quality automotive service.
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November 2023 by Erik Channel
Great shop! I usually go to another auto body shop, but they were booked up until the end of the week. I really needed my headlights replaced quick, seeing that I drive at night. Brad really took the time out to install my headlights correctly and realigned my front bumper to do so. Franky also educated me on problems that could arise with my model car, which I thoroughly appreciated as well. I will definitely be coming back for more auto body work in the future.
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November 2023 by justin orlando
Franky’s real auto did a amazing job replacing my wife 2014 Kia Rio engine. They have great customer service and kept us informed throughout. The Car rides smooth. They take pride in their work and care about the customers. They will follow up a few days later to make sure everything is well. Highly recommend them to anybody needing car services done. Thank you again Franky’s real autoService: Engine repair
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October 2023 by Blessing Oruma
When I brought my car in the guys at Franky’S we’re very helpful and they got me in and out in no time!
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October 2023 by Maggie B.
I was originally going to leave a 4 star review based on a moderately irritating gripe, but I'm going to give some grace and let it slide.. especially since my total cost out of pocket was $120 less than estimated. That was a pleasant surprise. I have a warranty through CarMax and Franky's was listed as an authorized mechanic service through RepairPal. Dropping the vehicle off was easy, the communication was great, they always called with updates or picked up the phone if I called them. The repairs were great, no complaints. My gripe is that they had the vehicle 10 days because they originally ordered the wrong parts, the gentleman on the phone made a comment that they weren't aware that my SUV had an advance technology package. They should have known this by the VIN, all I had to do was Google my VIN and the first result told me the specs of my specific vehicle. Having to wait an extra week was annoying, but I can't even say for sure the MaxCare warranty dept didn't make the mistake, so I'll forgive it. Aside from that, everything else went smoothly and I didn't feel like I was being mislead or taken advantage of.
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June 2023 by Ty Pow
This was a wonderful experience.I reside in Trenton Sc and had an overheating and leak issue with my Audi A6 while visiting a family member in Atlanta Ga.They diagnosed my issue and repaired my vehicle in less than 3 days. I highly recommend Franky's Real Auto!
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May 2023 by Stanley Moore
Best repair shop I have found in Georgia hands-down y’all, I’m not here to try to bash other shops, but this guys Gabriel. Is the real deal he’s humble & patient takes his time to work on the cars, if you’re looking for a good repair shop, this is the place.Services: Engine repair
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February 2023 by Tara Barney
This was the most disappointing car repair experience I have ever had. As a young woman it is difficult to find a car shop that is trustworthy and unfortunately this is not one of those places. I brought my 2019 ford fiesta into the shop after the check engine light came on and saw that this is a car max repair pal shop. After running diagnostics I was told that there was an issue with the gas cap and that it was just stuck so they fixed it. This cost me $100. Less than 2 days later the check engine light came back on so I brought it back to the shop. This time I was told that the purge valve needed to be replaced. I was given no choice of brand for this part and allowed them to replace it for $350. Less than 2 days later, the check engine light came on again, but this time the car was not driving correctly. I brought my car back in once more and they told me I needed to bring it to a Ford dealership. At that point my car was barely safe to drive so I immediately drove to the a dealership. Days later I was told that the purge valve Frankys used but was an aftermarket part that did not work properly. Ford was able to use a dealership purge valve and after a $400 bill and one week without a car, it was finally fixed. At this point I called Frankys to inform them that their part did not work and that I would like the situation to be rectified. After multiple phone calls I was offered $100, even though I spent $450 in total at their shop and the issue was never fixed. While I was not happy with the $100 I was going to take it at this point and attempt to cut my losses. Unfortunately, Franky then accused me of lying about having a new part from the Ford dealership and I could no longer get ahold of them which meant I did not get any money back. This whole experience left me, a young female, $450 short and very disrespected.Services: General repairs & maintenance
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January 2023 by P'Angela Jones
I had the most amazing experience at this christian-owned mechanic shop. A true hidden gem! Thank you to Chris and Brad who made a very worrisome car situation end up a breeze. I even got a special car ride to the auto shop to pick up the part vs. ordering it to help save money! Right before the holidays, finding this place was a blessing from God. They even service the shuttle buses from my church,Victory ATL, which made me feel even more comfortable. These guys LED with their faith and it made the difference. Highly recommended!
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December 2022 by Dr. P'Angela Jones
I had the most amazing experience at this christian-owned mechanic shop. A true hidden gem! Thank you to Chris and Brad who made a very worrisome car situation end up a breeze. I even got a special car ride to the auto shop to pick up the part vs. ordering it to help save money! Right before the holidays, finding this place was a blessing from God. They even service the shuttle buses from my church,Victory ATL, which made me feel even more comfortable. These guys LED with their faith and it made the difference. Highly recommended!
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November 2022 by Cash Moneey
Very unprofessional WARNING DO NOT GO!! They pay costumers for their reviewsChris at the Norcross location is very rude and lazy but they seemingly they have that in common with the Loganville location Gabriel is not an honest mechanic either I would neva. Return. for better service I went an visited Christian brothers automotive in Norcross instead !! Hopes this helps someone! Either they don’t have experience on SRT TRACKHAWK SUSPENSION or complete lazy! They advises to replace control arm I PAID what was due but to find out the problem was still occurring I feel they are dishonest or uneducated especially the Chris guy and Gabrielle as well! God bless and stay safe!!Service: Vehicle Inspection
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October 2022 by Matthew Amor
Everything was great and amazing had a very positive experience with Frankie's real auto. The manager Franky reached out to me personally with updates on my service and I was very satisfied with the end result. I would highly recommend Franky's Real Auto
