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January 2024 by Kelley Guest
Jeremy was polite and patient and really educated us on the different styles of mattresses based on our needs. I would recommend this business and will shop here again. There was no pressure to buy or anything like that which was refreshing. I ended up getting a mattress
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January 2024 by Deion T.
Jeremy did a great job at presenting us with different options and showing us different features of different mattresses. He listened to what we needed and made suggestions appropriately. I will have to come back to get an adjustable base at some point!
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December 2023 by Barry Cercone
Jeremy was great. He showed me a lot of options in my price range. And was very informative regarding the construction of the mattress and the suitability to my body frame.
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December 2023 by Joyce “Jay Bee”
I was particularly impressed by the assistance I received from Shenicka, who went above and beyond to help me find the perfect mattress for my needs.From the moment I walked into the store, Shenicka was incredibly patient and attentive. She took the time to listen to my concerns and preferences, and she asked thoughtful questions to help me better understand my sleep habits and needs. I was particularly impressed with her knowledge of the different mattress types and brands available, as she was able to clearly explain the pros and cons of each option.Throughout the entire process, Shenicka was never pushy or salesy. She genuinely seemed interested in helping me find the best possible mattress for my needs, and she never made me feel pressured to make a purchase. Ultimately, I was able to find the perfect mattress, thanks to Shenicka's expertise and guidance.I would like to commend Shenicka for her exceptional customer service skills. She is a true asset to your company, and I am grateful for her assistance. I will be recommending Mattress Firm to my friends and family.
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November 2023 by David Johnson
I had an excellent experience today. Jeremy was very friendly and knowledgeable and helped me choose the right queen-sized mattress for our guest room. Everything will be delivered this week and the pricing was what I expected. This was a great experience all-around.
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November 2023 by KB Huppertz
Kyle did a great job explaining the mattress options and answered all our questions. We will have our new mattress delivered quickly and feel confident we can return it if it doesn’t perfectly meet our needs. (Doubt that will happen.)
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November 2023 by Riodha Mivca
1) I used the chat option to find where which store had what I needed. It was GREAT! 2) it took me a while to get to the store so the item was no longer there, but the store rep immediately offered to ordered and delivery to our home. I used my Mattress Firm Credit Card. It was easy! Fast! I seriously can’t wait for when I need something else!!
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November 2023 by Elizabeth Grubb
Everything I look for in good customer service. I started my process with a phone call to the store. I went to the store to actually try out the bed that was recommended, and it was everything I was hoping for. Sleep Expert Kyle was courteous, knowledge, and SO efficient. He had everything ready by the time I got to the store, including a print out of my order for my review. He even got his manager, Moss, to approve a discount on my sheets. I can't wait to get my new Tempur-pedic.
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November 2023 by Ruell Calvin Brown
Quick and easy transaction. Was able to find the platform I needed in stock and got my bed setup the same day.
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October 2023 by Sharon Ross
Jeremy was a non pushy top notch sales guy. He knew his business and made buying a mattress a comfortable experience. Kudos…5 stars
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October 2023 by Diane Hughes
Jeremy was a wonderful help! I had visited the Norcross location several times gathering ideas. Today I finalized things. So happy to have Jeremy's assistance with my purchase!?
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September 2023 by Jessica Evans
Quick and easy shopping experience. I ended up returning the bed and the experience wasn't cheap, but extremely smooth.
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September 2023 by A S
Jeremy was very helpful, informative, and patient with me while deciding on the perfect mattress. I cannot wait for my new mattress to arrive!
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September 2023 by Cathy Nichols
Jeremy does a fantastic job! He was knowledgeable, professional and a pleasure to with with.
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September 2023 by Mark Manley
Jeremy was great! Very knowledgeable, made the decision much easier. He wasn't trying to hard sell on me. Just helped me find what was in my budget and which mattress was most comfortable for me.
