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October 2023 by diana
I should have looked them up on Yelp, because I had the same awful experience as most reviewers there. I purchased from their website a replacement Unisaw fence rail; an aluminum extrusion with a UMHW insert. In the description and illustration the UMHW insert is flat and flush with the rest of the fence, as it must be. However it is not, and a note included in the package with the fence says it may be planed to the exact thickness if needed. But also, the way that the UMHW is attached to the rail causes the front and rear to protrude off of the aluminum, so the surface is not flat and nothing can ride true on it. I called them and explained the issues with the part. I was told that it is a precision milled item and no one else has had any complaints. I replied that mine then must be defective as the insert was not flat over the 43" length and requires planing to be flush with the rail. They said no, not possible, and that if i wanted to return it I had to pay postage myself ($25 for a $102 item). They refused to accept any responsibility for the problem. Other reviewers have had the same issue with poor quality and inconsistency between description and actual item, and then receiving terrible customer service with no responsibility taken. If you do, or want to do, quality work, shop somewhere else!
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July 2023 by Tony D.
I'll make this short. If you are foolish enough to buy anything from this company, do it via Amazon. Otherwise ,when you have an issue it will be very time consuming and expensive for you. Just read all the reviews - they've stuck it too lots of us .
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March 2023 by James G.
Over a week to receive a product that I feel is defective. Buyer has to pay the shipping to return defective items. As much as I am not a fan of Amazon, there is NO fee to return defective items. Live and learn I guess!
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March 2023 by John M.
Unable to adjust the depth of the drill bit with the Fulton deluxe shelf pin drilling jig
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February 2023 by Adam Winger
I have ordered several things like clamps, push blocks, jogs & everything has been exceptional! Really great products, customer service & easy overall experience.
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February 2023 by Art B.
I bought the Fast Joint system for the router table and I could see if there was a missing bolt or something simple, but I several issues with the product that I can't just ignore without letting others know what they should expect. Incorrect bolts was one of the issue. I also encountered Phillips head screws that were not completely broached, so I couldn't even get the tip of the screwdriver into in. The biggest problem was that the hold down clamps bolt pattern didn't match the fixture's. I literally had to take it to my bandsaw and notch out slots to be able to mount them. Template alignment was another. I followed the instructions verbatim, but there were uneven edges on the parts that needed to be cleaned up, not to mention the excessive amount of burrs. For close to $400, I would expect much better quality that the product I received. I can't imagine how much trouble someone without the machinery and resources I have would encounter trying to put this thing together. Just terrible quality control all around.
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December 2022 by Sam Clark
I ordered some 4" x 20' flex hose for some dust collection projects. Exactly what I wanted at a good price. I will be using these guys again. SCS
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December 2022 by Judith Minnix
There to much to decide harold wanted piece for the band saw
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October 2022 by NSA Redacted
Incredibly nice and helpful! PWS is listed on the Bosch website as an authorized repair center -- even though they have not been for years. However, when I showed up with a drill bit broken off in a Bosch drill, they helped me remove it. Very grateful for the time and assistance! I'll be back anytime I can throw some business their way.
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April 2022 by Wings on the AT
Incredibly nice and helpful! PWS is listed on the Bosch website as an authorized repair center -- even though they have not been for years. However, when I showed up with a drill bit broken off in a Bosch drill, they helped me remove it. Very grateful for the time and assistance! I'll be back anytime I can throw some business their way.
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March 2022 by Andriy Remont
Company sold me defective clamp via Amazon and now expecting me to pay for their mistake and shipping. Customer service is extremely rude! NOT RECOMMENDED!
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January 2022 by Ben Erdman
Ordered online, realized I had ordered an incorrect item and immediately emailed them to request the order be changed. Two days later they shipped the order anyway without correcting it and informed me they couldn’t change it because “USPS has control of the box”. Please.
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December 2021 by Thomas Schlueter
Wanted to let everyone know their customer service was outstanding an order I placed was out of stock and they called me and offered to make it right by upgrading my order at the same price you don't see customer service like that anymoreOk
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October 2021 by Brandon N.
Came in for ca glue and the guy at the front was very polite and ever recommended some maker spaces. Very nice folks.
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September 2021 by JaysonD9903
Employee came out and helped with car/trailer issues when I was stuck in the adjacent parking lot. While I didn't purchase anything, the help was much appreciated!
