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July 2023 by Amina A.
Terrible customer service. No one to help like they don't want to talk. We left without buying any thing after waiting 30 min
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August 2022 by Cody S.
I spoke with Jesus today regarding the ten 12 foot skeletons that were noticed in your store. Jesus advised that you were directed from corporate that they advised you couldn't sell them however I called corporate AND had a live chat and they advised me that they haven't restricted any products from being sold. I am thoroughly disappointed that I'm not able to purchase 1 of this item while others are able to purchase cart full of them. I'd like a follow up from the store manager with a favorable resolution as I feel that I'm being discriminated against and hate being lied to regarding "corporates restriction" despite their response and other stores actions.
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July 2022 by Jeff S.
Every summer, I start a new project and every summer I go to Home Depot or Lowe's. This Home Depot is an equal distance from my house as the closest Lowe's as well as another Home Depot. I tend to use this one because they don't change their layout and they usually have the most friendly staff. I did not give them five stars because they have two shortcomings. 1.) If there's not someone right there on the aisle or on the aisle next you where you are at, it takes quite a while to get help if you need it. Asking someone to call on the radio is best (the overhead loud speaker is nearly pointless), but a lot of the time they don't get responses from the people they've called on the radios either. 2.) If the wood guy is missing, getting your cuts could take 30 minutes or more. Yikes! It happens more often than you'd think and sometimes he's right there, but he's helping another customer decide which wood to purchase... In my opinion, if you're already done selecting your wood and need a couple cuts, they should come on over. The other people can wait as they still don't even know what they need. Ok, so now the good stuff: I've NEVER not found someone that knew what they were talking about. You can be assured that anyone on the floor knows something about something at this Home Depot. The hardware aisle and plumbing aisles get the most traffic, so they usually have at least 1 person hanging out there at all times. The people at this store have literally NEVER had a bad attitude with me either. They are always in a good mood -or they are tired and indifferent- but never have they been rude or mean or anything in-between. They do customer service right at this store- at least, in my experience. I've seen some customers come in angry and set the mood real quick, but even with those customers, the employees did a great job of handling things without getting upset, themselves. This is my Home Depot.
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March 2022 by David H.
I am a Veteran and I use to get a Veterans discount at The Home Depot. Now this year I am told I can not have a discount anymore without a smart phone and a downloaded special app for a discount. I ask to get a waiver for this requirement in the form of a special card or something to carry in my wallet and was told NO. So I told the person at the consumer help line I would not be shopping at Home Depot anymore because they were discriminating against me because I do not have a smart phone. Not everyone wants or has a smart phone.
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June 2021 by Vanessa M.
It was my first time visiting the store for an online order. Unfortunately the item was not available. The customer service agent was helpful and when I spoke to the manager Jesus, he went over and beyond to locate an item that was better than the one I chose. He even offered an adjustment. The item did not fit in my truck. This location has truck rental and the process was easy and convenient. Jesus, Ronan and another team member helped to load the van and offered excellent customer service. This experience was so rewarding and I'm sure we will return to this location where customer service is excellent!
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June 2021 by Reen K.
Social distancing and masks are required. This Home Depot seems to be a lot smaller than many I've visited. I asked where were the wall clocks and they didn't have any. Really? Wow So I'm going to another store to select what I want. Besides that, this store is neat and busy.
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May 2021 by Bill H.
Made a return today of a hand planer. Wandra Outlaw (customer service) waited on me and was super efficient and friendly. She even input my email for a notice of refund. I also looked for patio storage boxes and was disappointed to see none were on display.
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March 2021 by Paul J. Pappas
Very professional associates. Cleanest part of the store. Great assistance with Pro Orders.
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March 2021 by Rosita R.
Ok let me tell you a little bit about this store.. i walked in the two ladies at the front were very polite and helpful.. one in perticular. She helped me find tiles for my daughters outdoor playset online.. i wanted to look more into it so she recommended me to patrick in flooring. Found Patrick ask him what he knew he gave me a few options.. went to get some paint as well spoke to a young gentleman who had his mas pulled down to his chin? Whats the point of having a mask if you going to pull it down to your chin. Was not happy about that.. all employees should be wearing there masks CORRECTLY! Went to go check out and the lady came up over my shoulder , did not even say good afternoon or nothing just starred at me to make sure i was scanning everything then went over to my friends stroller to look into her stroller while her baby was asleep covered obviously! This is what really made me write this review it was so uncomfortable .. wont be returning to this location..
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December 2020 by Chris L.
Make sure you bring your receipt for returns because they will take a good percentage off of what you paid for your item.
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November 2020 by Darnell H.
Liza T working in customer service needs to be fired immediately. I have never been treated so badly by an employee I'm my life. Liza T is the rudest and most disrespectful employee I have ever come across. I simply wanted to exchange some scotch tape that would not stay stuck to the crown molding and kept un-peeling before I could even paint. I bought the tape with cash and had my receipt. I wanted to exchange it for the "frog tape" I saw in a commercial but have never used. She stated that she couldn't return it because it was opened. She then said I needed to have ID to return it even though I had my receipt. I asked to speak with a manager and she refused to call one and told me "we don't need your business" as if she were the owner. I told her that I was going to make a complaint and she threatened to call the police because I said I would make a complaint. I have spent hundreds of thousands with Home Depot and this employee refused to exchange a $5 item. The whole time she was very hostile as if she were taking out all of her life issues on me.
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October 2020 by Lauren H.
So pissed. They sold me 2 bales of wheat straw and I go out to get it and Deonte tells me he's giving IT ALL to the guy who pulled up in front of me and HADN'T EVEN PAID YET. So I have to go inside and risk my life again because they don't make customers wear masks to get my money back and just spent and hour on NOTHING. I will never be back even though it's close to home. Horrible customer service.
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July 2020 by Kevin R.
I live close to this location and have been to it many times. Usually if I'm just running in and know what I want I can usually find it. It's hard to find help on the floor, however. The staff, when you can find anyone, make you feel like you're inconveniencing them or, worse, that you should know what that thing you're looking for is called and where it's located. But the worst of the worst is this new curbside pickup they've offered since Covid. I've tried to use it twice now. The first time, I followed their instructions and still ended up going inside the store when no one came out with my items. They had to go shop for what I needed while I waited at customer service. Today I had a little extra time, so I thought I'd let them go through the entire process. After checking in per their email, which said my order was ready for pickup, I waited 10 minutes. Then I checked in again via the signage in the parking lot, just in case something went wrong the first time, and waited another 20 minutes. Finally, I called them and asked if there was anyone checking this service. I was put on hold for a few minutes then told that he was getting my order now. NOW? The total wait was 35 minutes for curbside pickup. I've worked retail before and provided curbside pickup, and I also get my groceries from several stores using curbside pickup. There is no excuse for not having a system in place for this service. If you don't have the resources to provide it, then don't offer it. And I don't buy that HD is low on staff because of the pandemic. There are lots of people who need work right now. Hire enough folks to provide the customer service you say you are proud of.
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May 2020 by S J.
I don't know why I feel the need to submit a review given this location has 2 stars total from 39 reviews and clearly other people have had bad experiences but I am going to add my 2 cents anyway. I ordered 2 patio sets online for pick up in store. I called the following day to ask that they be assembled before pickup. Long story short, after 4 trips to the store and over 6hrs of talking to representatives on the phone and in person I finally got both of my patio sets. Everything that occurred was the result of miscommunication, lack of communication, and failure to follow through on their part. No recourse or compensation was offered to make amends or to acknowledge the fact that they completely dropped the ball. I will never order anything online with ship to store from Home Depot again. I will never shop in the Jimmy Carter Home Depot again. I will generally avoid shopping at Home Depot all together given the fact that I have an Ace Hardware and a Lowes the same distance away from my house. Clearly Home Depot, and especially this location, don't value their customers money or loyalty enough to provide good customer service. I don't understand the business model that Home Depot follows with respect to staffing. It doesn't seem like there is any platform for communication between people in different departments or on different shifts. It's ridiculous. And it becomes the customer's problem. It won't be my problem moving forward.
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May 2020 by Victor L.
As loyal customers of Home Depot for over 20 years, we would not write a review against it unless something truly disappointing happened. To start off, this store (the Home Depot on Jimmy Carter) has particularly horrible and inadequate service. After waiting nearly half an hour outside to enter the store due to quarantine guidelines, we entered the store and was able to find what we came to buy: two garage shelves that we saw online with a discount on the Home Depot website for the memorial day sale. However, when we carried these two 194 lb shelves to the counter for checkout, the price was not discounted. Because Home Depot does price-match with its OWN website, we expected to have the discount placed and be on our way. We were then approached by a non uniform-wearing man who claimed to be an employee who denied our request to price match the two shelves. Not only was he very disrespectful, but did not seem to have any care for customer service. We then left the store utterly disappointed and we will never return back to this location due to our poor experience today.