Truist is a bank that values strong customer service and cares about its clients. Despite temporarily adjusting services for safety, such as offering teller services through drive-thru only and requiring appointments for in-person visits, many reviews highlight positive experiences. Customers appreciate the helpful and pleasant staff, especially at the Peachtree Corners branch, where the team is described as friendly and efficient. The branch leader is recognized for quick problem-solving and genuine care. Customers also praise specific staff members for their excellent service, including seamless loan processes and attentive assistance. The bank's app is noted as user-friendly and easy to use. Overall, Truist is seen as a reliable and welcoming bank that treats clients with respect and kindness. Many reviewers mention never having bad experiences and emphasize the importance of good treatment, smiling, and respectful greetings. The branch's focus on safety and helpful staff makes it a trusted choice for banking needs.
They need help, waited too long for service. Bankers in the office not willing to help, except 1 young lady after waiting forever in the line. They are pleasant but not efficient.
June 2024
Ms Susan Slack was courteous and helpful. She greeted those who were queuing for the tellers, transacted with the lock technician, at the same time assisted me with an international wire, cheerfully. This was a pleasant banking visit, will use this location from now on.
March 2024
I am going to give this location much gratitude thanks to the Branch Leader Susan Slack. There was an issue and she solved it faster than the issue started when it arrived at her desk. That's true competence and care for clients. Thank you so much.
