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December 2024 by Devarshi Dwivedi
Such a horrible experience of staying, first place as I been there to check in at 12 midnight the front desk guy came from somewhere sleeping and so unprofessional yawning and didn't have proper information about room/wifi. The rooms were so dirty and broken no maintenance and there were bed bugs on the bed and roaches in the bathroom. I got such a horrible night. On complaining it to the one lady in the morning she was being super rude and not trying to understand the issue. NON RECOMMEND TO STAY. WORST MOTEL EVER BEEN.
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September 2024 by Urshula Mack
I have been staying there for about the month and the General Manager Mr. Neil gets 5 stars for me. He helps and he is very understanding. I don’t know where my family and I would have stayed if it wasn’t for him. The room smelled like dog a lil bit but it wasn’t too much to hard to get the smell out.
Rooms: The rooms are very spacious.
Walkability: It’s convenient to a lot of shopping store and plazas.
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August 2024 by Darius Carter
RESERVATION INACCURATE. DELAYED CHECK-IN. DOOR KEY NOT FUNCTIONIONING. NIGHT CLERK INCOMPETENT. ROOMS WERE FILTHY AND SMELLED BAD. BED SPREAD W/CIGARETTE BURNS. CARPET FILTHY. MICROWAVE FILTHY AND RUSTY. NO PHONE IN ROOM. A/C HAD MOLD AND SMELLED BAD. BEER BOTTLE CAPS ON FLOOR IN ROOM. BEDS W/O SPREADS AND PILLOWS. NO CUPS IN ROOM. T.V. NOT FUNCTIONING PROPERLY. T.V. REMOTE FILTHY AND CIGARETTE BURNED. NIGHT STAND CIGARETTE BURNED AND SWITCH DIDN'T FUNCTION. LIGHT SHADES BROKEN/BENT AND FILTHY. CARPET FILTHY. SHOWER/TUB STAINED AND FAUCET LEAKS BADLY. NIGHT CLERK UNABLE TO OPERATE OFFICE EQUIPMENT OR PRINT STAY RECEIPT.
Rooms: ROOMS FILTHY, BEDS DIRTY CIGRETTE HOLES IN SPREADS AND MISSING PILLOWS. MICROWAVE RUSTY AND DIRTY. T.V. REMOTE STAINED DIRTY AND CIGARETTE BURNED. T.V. NOT FUNCTIONING PROPERLY. NO ROOM PHONE. NO CUPS IN ROOM. NIGHTSTAND CIGARETTE BURNS AND SWITCH NOT FUNCTIONING. A/C MOLD AND MILDEW AND SMELLS BAD. DOOR DIFFICULTY CLOSING/ HANDLE WITH PROTRUDING SCREWS. CARPET FILTHY AND STAINED. LIGHTS HAVE BENT AND BROKEN SHADES. TUB STAINED W/LEAKEY FAUCET.
Safety: UNABLE TO LEAVE ROOM UNATTENDED DOOR CARD/LOCK FAULTY. BACSIDE OF MOTEL FILTHY AND LIGHTING POOR.
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August 2024 by Kris Rogers
All I can say is that at least we weren't hearing sirens so it felt safe. We were down for a family emergency. The first room the door was jammed so we couldn't get in. The second room my kids refused to walk on the carpet without their shoes. One of them I'm constantly yelling at to put his shoes on before going outside and he was scared of all the white spots on the carpet. My oldest boy said he was glad we didn't have a black light. He was scared to see what showed that wasn't visible to the naked eye. The carpet was coming up. The bathroom door you had to shove hard to close. The tub didn't stop up and was chipped bad. One of the drawers was barely functional. 77 degrees outside and I had to go outside to cool off even with the AC on... Which was missing the knob and filthy inside. The towels, which there were only 2 of, were thin as sheets and small. The "business center" consisted of you better have Internet on your phone cause there's no computer and if you need something printed you have to email it to them. I just kept telling myself... You get what you pay for and there aren't sirens.
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July 2024 by Cindy Daniels
Good rooms
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July 2024 by Leslie Matthews
Definitely needs a remodel. I had a huge hole in my bathroom and the breakfast was coffee waffles old bread muffins cereal. No milk yogurt juice eggs meat or bagels. Never again
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June 2024 by ToXic z !
i swar empolyes do drugs shut place down and i sall a emplyey stel someone stuff
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May 2024 by Veracious
Everyone at this motel is on drugs. Although I paid for 2 rooms, my stuff was moved out while I was at the store. My laptops and all of ny valuables were stolen because the staff are drug addicts. Their resident drug dealer Q naturally ended up with my belongings and tried to extort me and sell my laptop and other items back to me.Safety: I was robbed by the hotel staff and then assaulted by the resident drug dealer when trying to leave.
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April 2024 by Flubber Lubber
5-star surprise. Everyone who works here is on drugs and I was robbed and given an unexpected 10-day crash course in Zen Buddhism I wasn't expecting, most definitely not here at a week stay stretched to 10 days feeling like 10 years as. The free at no extra charge after I booked a 2nd room for my 2 dogs and another for for me, the all inclusive 10-day -I needed and wanted. I knew Norcross was seedy, but the location is a hidden gem as it's just off the main Trail (Indian Trl Lilburn Rd) right catty-corner to Las Islistas which is a hide gem and secret portal into Mexico.The Zen Retreat all-inclusive begins with a bang and is a surprise caried out by all of the crack and fentanyl smoking staff and their guests who live with them there as well. In my personalized surprise Zen rebirth; the staff prepared my room when I went to Micro Center to buy hardware for a corporate project only to return to my room entirely emptied out by staff! Everything from all my cards, including ID and wallet itself, along with tons of drives and storage devices containing millions worth of client data as well as all my work for the past 6 months with a few exceptions.There is much more to tell. I will polish & finish this review one day... For now, the saga continues as the fat black gay resident drug dealer is now in possession of most of my stolen property. Most recently he is now contacting me via my phone number registered with Super 8 by Wyndham attempting to sell me back my own laptop and other devices.Food & drinks: The little Isle Las Islistas across the road is a secret portal directly into Mexico. It's an insult to have a Taco Bell directly across the street to this place. It gets lively with live Mariachi band at night.
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March 2024 by Catherine Vogler
Rooms were FILTHY! Bathroom door was so disgusting I used kleenex to touch door knob. Showers had hair in them from previous. Found bugs on the bed (not sure what type they were very small and we proceeded to pack our stuff and leave and drive straight thru to our end destination instead.) We will not be going back! Staff told us we needed to email. We did and instead of being taken seriously we were just given "Our rooms are clean". Lesson learned reviews are important. So others can see truths. It is evident the moment you walk in the room and the door has huge gap at bottom and sides (not sealed) so of course bugs come right in. NEEDS UPGRADES!
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January 2024 by Toya McGhee
I enjoyed my stay. The room was very clean. The hotel is in walking distance to several restaurants.
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January 2024 by Demario Laster
Very disappointed in the staff members and room was not to the point where we could not even stay in the room
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January 2024 by shaun velez
Great customer service
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January 2024 by Lan phong nguyen
It’s Extremely Unacceptable .
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January 2024 by Maxcine Dean-Kimbrel
Good location, close to restaurants and gas stations. Beds comfortable. The rooms can be stock with correct items to use, face towels, and ice container.
Food and drinks: None was offered.
