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November 2023 by KEVIN LEE
Brought my F Type SVR in for an engine issue. After 4 months, thousands of bucks and the rebuilt engine swapped in. I got my car back in limp mode. Have to be towed to a dealer for further repair.I got called 3 times during the time say my car is ready. When I arrived they say your car is ready but not drivable. If that's how you called it ready and want me to push my car back home?Today is finally the 4th time they threw balls to the engine seller saying my engine was not the SVR engine while this IS my rebuilt original engine. They basically don't know how to fix and refuse to fix my car now so I gotta tow it to the dealer.'All we got asked is to put the engine in' 'we don't know what the problem is now' Sounds pretty professional from a shop.Not to mention my car's headliner is completely fall off due to improper storage and sitting directly under summer sunlight for months. Not even a sorry or trying to get it fixed. It's a 2 grand leather roof liner option if I want to make it sound worse.Now after months of waiting countless money spent my car is not only still broken but also dirty af. There are probably less than 600 SVR model in the country now and they completely messed up one.The owner is a really nice guy, but being nice can't fix the problem and won't get my wasted money and time back.
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August 2023 by Mr Byrd
This is absolutely the best repair shop I’ve ever been to!!! Not only did they repair my vehicle flawlessly they were knowledgeable friendly and progressional! If you want your car repaired correctly and expeditiously please use the shop!!! Amy was the most helpful! She contacted me every step of the way to let me know what was going on with my car. I expected to have it much later but they got it done weeks ahead of schedule! My vehicle runs better than it did when I purchased it! I will use this shop and only this shop for future repairs!Services: General repairs & maintenance
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August 2023 by James Grant-Jones
I spoke with Amy about a timing chains job. She said it would be at least a month. The Shop recommended a new engine because a timing chains job wouldn’t fix the problem.The car was dropped off the evening of 03/20/23. About a week goes by, and I called for an update. The car had just been pulled in to be looked at. Once they figured out the problem, the first warranty adjuster checked the car out and wanted them to do a timing chains job only. The Shop expressed their concern that this solution would only result to more problems. About a week or so after the adjuster came out, I called for an update and she says that they are waiting for a second adjuster. Communication between The Shop and the warranty company was not good at all. Throughout this process, I called the warranty company multiple times to find out that they were waiting on The Shop! A second adjuster was called out and he sided with The Shop with going for replacing the engine. GREAT NEWS! After about 11 or 12 days after finding out the engine would be replaced, I called The Shop to check on the progress of the switch. Amy tells me that she hadn’t heard from the warranty company with the approval so they hadn’t even started.I called the warranty company to see what was going on and explain that the repair shop is waiting to hear from them and the representative replies with the date they called, who they spoke with, and the message they left with the person at The Shop. I called The Shop to let Amy know what was said by the warranty company and she apologized stating she didn’t get the message. This was the first time. The call to the shop was made to The Shop from the warranty company about 9 or 10 days prior to me reaching out for an update. This happened twice! The warranty company reached out to The Shop about something else, but Amy had not received the message.Once they started working on the car, all these suggestions were made about replacing different parts that would go bad sooner rather than later and it was just best they be replaced while the vehicle was being worked on. I agreed to getting new parts. On 06/14/23, the vehicle was ready for pick up. On my way home, the check engine light pops on. Huh? I called The Shop and made them aware. I took the car back to them the following Tuesday (06/20/23). They had the car for at least 10 days because I was out of town, but I had not received one call or text concerning the car and when I call them for an update Amy tells me I need to come get it to drive it to put some miles on it for the Modules to upload. Why they didn’t call me, I have no idea! I get the car, drive it for about 120 miles and return it. She then texted me the next day telling me that I have to pay for a diagnostic on the vehicle for them to look at it. Why I would be responsible for that, I don’t know but I paid. As a courtesy, I would think that they would have just taken care of it. The next call I get was Amy explaining that an airflow something valve needed to be replaced and the job was 13 hundred dollars. Okay! Do the job. The job was completed and when the car was picked up, the check engine light comes back on! At this point, it is 08/04/23 and they still haven’t fixed the car correctly.Finally, since I wasn’t getting answers but getting charged, I decided to take my vehicle to Land Rover of Gwinnett to have it checked out. The issue was another valve. I called Amy to let her know what Land Rover said. She said they could take care of the valve, but I wouldn’t even be able to drop the car off until the following Wednesday which would have been 08/16/2023. I decided to let Land Rover complete the job for a little under $300 and be done with it. The Shop had my vehicle for 137 days and I have paid out $5,930.21 to leave with unknown issues is extremely unacceptable. There is no way I was willing to pay for them to guess again at what the issue was and be incorrect about it. One 08/10/23, Land Rover completed the valve replacement and vehicle has no lights and is running just fine.
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August 2023 by James G.
I spoke with Amy about a timing chains job. She said it would be at least a month. The Shop recommended a new engine because a timing chains job wouldn't fix the problem.The car was dropped off the evening of 03/20/23. About a week goes by, and I called for an update. The car had just been pulled in to be looked at. Once they figured out the problem, the first warranty adjuster checked the car out and wanted them to do a timing chains job only. The Shop expressed their concern that this solution would only result to more problems. About a week or so after the adjuster came out, I called for an update and she says that they are waiting for a second adjuster. Communication between The Shop and the warranty company was not good at all. Throughout this process, I called the warranty company multiple times to find out that they were waiting on The Shop! A second adjuster was called out and he sided with The Shop with going for replacing the engine. GREAT NEWS! After about 11 or 12 days after finding out the engine would be replaced, I called The Shop to check on the progress of the switch. Amy tells me that she hadn't heard from the warranty company with the approval so they hadn't even started.I called the warranty company to see what was going on and explain that the repair shop is waiting to hear from them and the representative replies with the date they called, who they spoke with, and the message they left with the person at The Shop. I called The Shop to let Amy know what was said by the warranty company and she apologized stating she didn't get the message. This was the first time. The call to the shop was made to The Shop from the warranty company about 9 or 10 days prior to me reaching out for an update. This happened twice! The warranty company reached out to The Shop about something else, but Amy had not received the message.Once they started working on the car, all these suggestions were made about replacing different parts that would go bad sooner rather than later and it was just best they be replaced while the vehicle was being worked on. I agreed to getting new parts. On 06/14/23, the vehicle was ready for pick up. On my way home, the check engine light pops on. Huh? I called The Shop and made them aware. I took the car back to them the following Tuesday (06/20/23). They had the car for at least 10 days because I was out of town, but I had not received one call or text concerning the car and when I call them for an update Amy tells me I need to come get it to drive it to put some miles on it for the Modules to upload. Why they didn't call me, I have no idea! I get the car, drive it for about 120 miles and return it. She then texted me the next day telling me that I have to pay for a diagnostic on the vehicle for them to look at it. Why I would be responsible for that, I don't know but I paid. As a courtesy, I would think that they would have just taken care of it. The next call I get was Amy explaining that an airflow something valve needed to be replaced and the job was 13 hundred dollars. Okay! Do the job. The job was completed and when the car was picked up, the check engine light comes back on! At this point, it is 08/04/23 and they still haven't fixed the car correctly.Finally, since I wasn't getting answers but getting charged, I decided to take my vehicle to Land Rover of Gwinnett to have it checked out. The issue was another valve. I called Amy to let her know what Land Rover said. She said they could take care of the valve, but I wouldn't even be able to drop the car off until the following Wednesday which would have been 08/16/2023. I decided to let Land Rover complete the job for a little under $300 and be done with it. The Shop had my vehicle for 137 days and I have paid out $5,930.21 to leave with unknown issues is extremely unacceptable. There is no way I was willing to pay for them to guess again at what the issue was and be incorrect about it. One 08/10/23, Land Rover completed the valve replacement and vehicle has no lights and is running just fine
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June 2023 by Gonzalo A Correa
Simply excellent!!!This shop has all the characteristics to be 100% recommended and give it a 10⭐ rating.Customer service: it is top quality, honesty before everything, fair price.The communication is amazing, the priority is customer satisfaction in every single way. JOSE treated me like I had never received before, he made me feel like a friend, his kindness is outstanding. Definitely every time I need service I will return to this place without a doubt.Thank you Jose for your exceptional performance.
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May 2023 by Jason Walker
This is a top notch shop for Defenders. I was actually referred to this shop by Land Rover of Gwinnett. I took my Landy there for a swivel ball leak, they repaired the leak and found a bad control arm bushing. They repaired both and I had my Landy back 2 days later ?.Thanks for the great job!
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May 2023 by Kurt Kim
Atlanta's Best Autobody Shop and Mechanic!!!I recently had the pleasure of visiting THE SHOP - British Vehicle Service & Repair and working with their mechanic, and I must say, it was an outstanding experience from start to finish. This autobody shop truly stands out in terms of quality service, honesty, professionalism, and expertise. If you're in need of automotive repairs or maintenance, make sure to visit this shop.Staff are very friendly and knowledgeable. They made me feel comfortable and confident that my vehicle was in capable hands. The shop was clean and equipped with state-of-the-art tools.My mechanic, Jose, was an absolute expert in his field. He took his time to thoroughly inspect my car, explain all the issues, and recommended repairs. He always updated me about the progress about my car and any additional findings. He went above and beyond to ensure I understood the repairs being performed. The repairs were done flawlessly within the estimated timeframe, and my car looks as good as new now.I greatly appreciate their commitment to delivering timely service with high quality work.Services: Painting
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May 2023 by David Lerner
Great place true professionals & experts. DLService: Engine repair
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January 2023 by Nichole Hancock
Luke (Owner) is the BEST and an Rover EXPERT!! I own a 2008 Range Rover HSE and my daughter has a 2016 Land Rover LR4 HSE Supercharge. When I had a complex situation come up Luke worked tirelessly to figure it out and with his help we narrowed it down and got it repaired. Luke is a honest mechanic when you don't want to pay ridiculous dealer prices for the same service. I was a dealer girl before my mechanic recommended The Shop to me when a repair required it to be put on a lift. Both our Rovers are in great condition thanks to Luke!!
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November 2022 by Nipa Baig
Customer service was amazing! The whole team was very helpful and took care of my Range Rover brakes timely and professionally. Luke is running a great business and is honest and prices are reasonable.Service: Brakes
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October 2022 by Rushy Reddy
Excellent customer service! Luke runs an honest shop and works with you to fix what’s needed and does it right. He takes pride in his work and that’s rare these days. Only minor gripe is that they are very busy, so wait times are a little long for service or repair.
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September 2022 by DENITA TOWNES
I FEEL SAFE! As a women taking my truck to be serviced. Integrity tested. "The SHOP" service is RELIABLE! Great team of techs that know what they're doing!Services: Air & cabin filter replacement
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April 2022 by Dustin K.
The shop does really good work and fixed the fuel injector and driveline issue on my Rover. Their prices are fair and very reasonable; especially when compared to the local dealerships. They are just as good as a JLR dealership and I should have taken my 2010 rover their years ago instead of the dealership.
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March 2022 by Patrick Young
Luke runs a top notch shop. Integrity, high quality work and very friendly and helpful. They are Rover experts and I wouldn't consider taking my rig anyplace else. They are super flexible and do honest work. He even gave me a ride home after hours when my L322 was still being worked on! Thanks guys!Service: Steering & suspension repair
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January 2022 by Brandon Cummings
Great shop, definitely know what they are doing
