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February 2024 by Kyle Sussenbach
Not sure about the other reviews, but I rented a belt sander and the staff was great both on pickup and return!
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October 2023 by Julianna Nunez
Very rude staff. I returned a truck to this location and was treated very rudely by Ms Debra. I returned the truck a few minutes late and they said I had to pay another $100. After I questioned this charge, Ms Debra said it wasn't her problem and that I had to call Penske.I called Penske and the customer service operator said that Home Depot had to call them and they could erase the charge.(When I first purchased the truck rental I paid for unlimited milage)Ms Debra begrudgingly called Penske and complained the whole time that they "never answer the phone, and this is their problem they should have to solve it". Her attitude was awful. Normally I never leave negative reviews but this interaction was so negative, I've worked in customer service before at a retailer and would never behave this way, especially at her grown age.
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July 2023 by Luis Castanuela
Wasted of time
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July 2023 by Amina A.
Terrible customer service. No one to help like they don't want to talk. We left without buying any thing after waiting 30 min
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August 2022 by Jenna Teston
I took a weed eater in for repair, and the gentleman behind the counter was unfamiliar with processing a repair order. In an attempt to help me, he consulted with another associate over the telephone to walk him through setting up the repair in the computer. After waiting 30 minutes, I was given a repair agreement to initial and sign. I had a question regarding a line item on the repair agreement, which in effect stated that if initialed, Home Depot would leave the equipment unattended for customer pick-up and was not responsible. When I questioned this, the gentleman referred me to his associate on the telephone who stated abruptly that "if you don't pick-up the equipment, we will throw it away in the trash." Needless to say, I have taken my business elsewhere and will avoid spending any money at Home Depot in the future.
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August 2022 by Cody S.
I spoke with Jesus today regarding the ten 12 foot skeletons that were noticed in your store. Jesus advised that you were directed from corporate that they advised you couldn't sell them however I called corporate AND had a live chat and they advised me that they haven't restricted any products from being sold. I am thoroughly disappointed that I'm not able to purchase 1 of this item while others are able to purchase cart full of them. I'd like a follow up from the store manager with a favorable resolution as I feel that I'm being discriminated against and hate being lied to regarding "corporates restriction" despite their response and other stores actions.
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August 2022 by Adela Cruz Gomez
La gente son muy atentos con los clientes
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July 2022 by Debra Jeffries-Stokes
We carry everything and we have excellent customer service!!!
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July 2022 by Jeff S.
Every summer, I start a new project and every summer I go to Home Depot or Lowe's. This Home Depot is an equal distance from my house as the closest Lowe's as well as another Home Depot. I tend to use this one because they don't change their layout and they usually have the most friendly staff.I did not give them five stars because they have two shortcomings.1.) If there's not someone right there on the aisle or on the aisle next you where you are at, it takes quite a while to get help if you need it. Asking someone to call on the radio is best (the overhead loud speaker is nearly pointless), but a lot of the time they don't get responses from the people they've called on the radios either. 2.) If the wood guy is missing, getting your cuts could take 30 minutes or more. Yikes! It happens more often than you'd think and sometimes he's right there, but he's helping another customer decide which wood to purchase... In my opinion, if you're already done selecting your wood and need a couple cuts, they should come on over. The other people can wait as they still don't even know what they need. Ok, so now the good stuff: I've NEVER not found someone that knew what they were talking about. You can be assured that anyone on the floor knows something about something at this Home Depot. The hardware aisle and plumbing aisles get the most traffic, so they usually have at least 1 person hanging out there at all times. The people at this store have literally NEVER had a bad attitude with me either. They are always in a good mood -or they are tired and indifferent- but never have they been rude or mean or anything in-between. They do customer service right at this store- at least, in my experience. I've seen some customers come in angry and set the mood real quick, but even with those customers, the employees did a great job of handling things without getting upset, themselves.This is my Home Depot.
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March 2022 by David H.
I am a Veteran and I use to get a Veterans discount at The Home Depot. Now this year I am told I can not have a discount anymore without a smart phone and a downloaded special app for a discount. I ask to get a waiver for this requirement in the form of a special card or something to carry in my wallet and was told NO. So I told the person at the consumer help line I would not be shopping at Home Depot anymore because they were discriminating against me because I do not have a smart phone.Not everyone wants or has a smart phone.
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June 2021 by Vanessa M.
It was my first time visiting the store for an online order. Unfortunately the item was not available. The customer service agent was helpful and when I spoke to the manager Jesus, he went over and beyond to locate an item that was better than the one I chose. He even offered an adjustment. The item did not fit in my truck. This location has truck rental and the process was easy and convenient. Jesus, Ronan and another team member helped to load the van and offered excellent customer service. This experience was so rewarding and I'm sure we will return to this location where customer service is excellent!
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June 2021 by Reen K.
Social distancing and masks are required. This Home Depot seems to be a lot smaller than many I've visited. I asked where were the wall clocks and they didn't have any. Really? WowSo I'm going to another store to select what I want. Besides that, this store is neat and busy.
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May 2021 by Bill H.
Made a return today of a hand planer. Wandra Outlaw (customer service) waited on me and was super efficient and friendly. She even input my email for a notice of refund. I also looked for patio storage boxes and was disappointed to see none were on display.
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November 2020 by Darnell H.
Liza T working in customer service needs to be fired immediately. I have never been treated so badly by an employee I'm my life. Liza T is the rudest and most disrespectful employee I have ever come across. I simply wanted to exchange some scotch tape that would not stay stuck to the crown molding and kept un-peeling before I could even paint. I bought the tape with cash and had my receipt. I wanted to exchange it for the "frog tape" I saw in a commercial but have never used. She stated that she couldn't return it because it was opened. She then said I needed to have ID to return it even though I had my receipt. I asked to speak with a manager and she refused to call one and told me "we don't need your business" as if she were the owner. I told her that I was going to make a complaint and she threatened to call the police because I said I would make a complaint. I have spent hundreds of thousands with Home Depot and this employee refused to exchange a $5 item. The whole time she was very hostile as if she were taking out all of her life issues on me.
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October 2020 by Lauren H.
So pissed. They sold me 2 bales of wheat straw and I go out to get it and Deonte tells me he's giving IT ALL to the guy who pulled up in front of me and HADN'T EVEN PAID YET. So I have to go inside and risk my life again because they don't make customers wear masks to get my money back and just spent and hour on NOTHING. I will never be back even though it's close to home. Horrible customer service.