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June 2021 by cetaH2010
***CUSTOMERS BEWARE!! ***THIS MOVING COMPANY:1) Does not stand behind their word!2) Show up many hours late!!3) Require you to pay for their subpar service BEFORE unloading your things, holds items hostage.4) Items are mishandled & damaged extensively.5) Renigs on discounts on any damages done.6) Movers appear to have been released from a half-way house or prison.YOU'VE BEEN WARNED!!! Wish I could give them a - 100 (negative) Stars!!!
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June 2021 by Aliyah Rose
First and foremost one of their drivers couldn't fit in a McDonald's drive through on pleasant hill and end up crushing the back of my car with damages I have to pay and avoiding the investigators for them to pay for my damages
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May 2021 by Aliyah M.
First and foremost one of their drivers couldn't fit in a McDonald's drive through on pleasant hill and end up crushing the back of my car with damages I have to pay and avoiding the investigators for them to pay for my damages
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August 2020 by Glamorous Giles (DeeDee Marie)
takes long for deliveries and bad communication.
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August 2020 by Christine (Christy) Breedlove
These guys are the worst. Our estimate was for 4 men and a large truck. They showed 90 minutes late with three guys and a smaller truck. Total time was 11:30 to 5:30. They overcharged for four guys and 6 1/2 hours with numerous "breaks". And the most annoying part? The head mover asked for a gratuity up front either with cash or check before they unloaded our furniture. Calls to the company were never returned.
So not impressed and stay away if you value your time and furniture.
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August 2020 by Juanita Gichana
Showed up 9 hours late called 2 hours late saying they had another move, then told us that the cost was three times what I was told. Then drivers threatened my teen age son. Very unprofessional. A DONOT USE!!
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June 2020 by Wanda S.
I used this US Van Lines in Norcross, GA and it was a sheer nightmare. It took two trips and it was 12/31/2019. The shift lead repeatedly begged for tips and once I told them there isn't going to be a tip. The shift lead began to milk the clock because "they couldn't get off early". I was charged for items I purchased, but did not receive, i.e. boxes for mattresses. They broke and damaged several items and literally dropped my dresser coming down the ramp from the truck. And once I went out to the garage to see how things were coming I was almost in tears the way things were literally thrown in. A gaping hole in my leather couch, broken coffee table, vase, picture glass shattered, chipped furniture. I called the next to complain and I was hung up on, referred to the Florida office and given the run around and now claim my time for submitting a claim has expired to get reimbursed for the items they destroyed. Do not ever use this company. You will be thoroughly disappointed. Contact me W Scott
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June 2020 by Shelly Brien
Canceled the day of move. Came late the next day. Not careful with belongings . Damaged furniture. Didn't put in room's. Didnt set up beds. Broken glass items that can not be replaced. I have a lot of antiques that were damaged. Missing items. Johnathan took one of the trucks to the offices with 1 of the guys while the other 2 followed my husband. I tryed getting in touch with him to talk about all this. He said he didn't work there anymore and has moved. I trying . I tried calling the office and the phone just kept ringing. This company is a rip off.
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November 2019 by George Dienemann
The WORST NIGHTMARE IMAGINABLE! I would rate ZERO STARS but not possible. Everything related with this company is worst than bad. First of all they sent a "specialist" to check what you need to move and gets you an estimate, which will not correspond with the reality. On the day of the move they will simply state that you need extra space and will kill you with the "extra" fees and charges. Then they will promise that they will deliver fast, in my case the took 30 days to deliver from MIami Area to Georgia Area, when they verbally promised to deliver in a week, forcing our family to sleep in hotels. Then to end some of our stuff and arrived broken and mistreated. They also sent only two (2) people who arrived at a Sunday at 6:30 PM and left without finishing their job. WE filed a claim and they are still studying it after 5 months with no reply yet. Do yourself a favor and just do not ever consider this JUNK MOVING COMPANY! I will post pictures later...
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October 2019 by Robert Gillespie
This moving company should get negative stars or at least no star. Recently a friend moved from Atlanta to Reno and used this moving company. My friend's stuff has yet to be delivered so he called the listed phone numbers for the movers with no luck. The phone numbers are either not working, disconnected, or ring with no response. So he asked me to go by the office today, and I did. It appears the office is closed with no sign of employees or activity. A Google search shows an active website for the company and no mention of closing, going out of business, etc. So now my friend has paid $$$ for the move, has none of his stuff, and this company is not answering calls.
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October 2019 by Phyllis Carmichael
Worse moving company we’ve ever dealt with. Do NOT use them. Showed up late, missed all commitments, did not finish the move in one day as contracted and then held our furniture hostage unless we paid the FULL amount for the job which was not even half completed. One of the crew members went ballistic for no reason at all, used very crude language calling both my husband and me names, almost had to call the police because of his violent behavior. No one bothered to call and tell us the second day that the crew that was scheduled to arrive by 8:30 to finish the job would not be there until late afternoon. We found out only after calling the office at 9:30 questioning why no crew on site yet. This caused major downstream issues with our schedule and the schedule of our buyers.
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August 2019 by Christy Breedlove
These guys are the worst. Our estimate was for 4 men and a large truck. They showed 90 minutes late with three guys and a smaller truck. Total time was 11:30 to 5:30. They overcharged for four guys and 6 1/2 hours with numerous "breaks". And the most annoying part? The head mover asked for a gratuity up front either with cash or check before they unloaded our furniture. Calls to the company were never returned.
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August 2019 by Melissa Jackson
THIS COMPANY IS A SCAM! ***BEWARE*** My bill started out at $968 and by the time they delivered my items, my bill was $2200? The salesperson Carmen actually quoted the incorrect price so I had to pay an additional $300. The driver completely lied about being able to pull is truck in my complex’s turn-about; however they were able to pull in the complex next door, which has the same turn-about. They charged to $500 to have my items walked around the gate-as well as the stairs. I spoke to Lisa, which was no help. The mover basically said if I don’t want to pay they can leave my items on the sidewalk and I can take it upstairs myself ? Once I paid the money, the movers were throwing my items over the fence. When confronted they became verbally abusive and actually wanted to fight my cousin. My couch was drug leaving a small tear on the corner of my couch. So I basically paid them to throw my items over the fence. Because of the commotion, my neighbors-as well as the leasing office came outside questioning why the movers were parked at the complex next door and throwing my items over the fence with a ladder. At that point, I just wanted my things. I thought I could deal with a manager later about the issue...waiting on a call back? I have witnesses as well as the leasing office that can vouch that the movers could have pulled up next to my building and off load with no problem. I have video of the entire incident as well as photos of my torn couch. As I have been reading to reviews, there are more customers than not that have had the same or some type of problem with the company. They are very nice UNTIL THEY GET YOUR MONEY AND ITEMS!!!!! I work for a major airline and we move around quite a bit. I will make sure to spread the word TO NEVER EVER USE THIS COMPANY. Let’s see if they make this right! You might be better using Mayflower. I have had a better experience with them.
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August 2019 by GENENE Wellington THOMPSON
Both of my fire sticks came up missing!
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August 2019 by Katerin Ortiz
They were late. i was promised 3 movers for 3 hours. There were only 2 people working the majority of the time. They took frequent bathroom and smoke breaks. One of the guys was literally in the bathroom for over 1/2 an hour. They worked slowly and then once the van was packed they stated they were going to lunch and charged me this as travel time!!!! It’s been my worse Experience.
