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July 2025 by Joshua Menefee
I am writing to express my disappointment with the service I received when opening a new account at your branch. Unfortunately, the representative assisting me made an error by entering my email address incorrectly, which has caused inconvenience and delayed communication regarding my new account.
Additionally, I was informed that promotional items were being offered to new account holders at the time of opening. However, I did not receive any of these items, nor was the promotion mentioned or honored during the account setup process.
I chose your bank based on your reputation for customer service and attention to detail, and this experience has been frustrating and disappointing. I would appreciate it if someone could look into this matter and ensure both the email address is corrected in your system and that I am provided with the promotional items I was eligible for.
Thank you for your attention to this matter.
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July 2025 by Hope Peace
Miss Elna D Flores did an amazing job helping my brother with his account, she making sure he understand and got what he needs. The appointment didn't takes long but everything was clear and clean, once again, thank you!
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June 2025 by Arely Gonzalez
So me and my husband went to this location I ask a lady if they can help me open a bank account it was currently 4.00pm on the dot she said well let me ask one of the staff if they can help you guys open a account she ask a very young rude lady can you help them she said what ??? Noo ?? It’s 4pm we about to close but she said it in a very rude way I understand she wants to go home I understand we came late but they literally don’t take a hour to open a bank account.. min 30mins .. she was very rude with her response.. gladly I went to Duluth location and they helped us
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April 2025 by EBJ0129
Went in for a simple deposit for a check that was made payable to me and my dad we both were present was told by the stupid helper at the door who’s name is Mai if I read it correctly that this couldn’t be done at the bank because of its policy. Decided not to waste anymore of our time and went to chase was in and out in 2 minutes with no issues
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July 2024 by Rudy Lenin Martinez Herrera
Bad service, they only serve by appointment. Appointments are given for up to three months, it is illogical that you want to give your money and have to beg for it.
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July 2024 by E E
I was in the worst bank I could have been in for more than 8 years when I asked for a credit card, they never gave it to me, they always denied it. Latinos, be very careful when you cancel your account because even after canceling it, they continue to charge you from the card and follow you. charging overdrafts just as I canceled it a week ago and they continue to charge me until now it's been 360 for 14 years I've had bank of merit and it's the best sometimes necessity means we can't see the problem, but here are the consequences and the overdrafts They are for charges of $2.50 or $8.50 and for each one they charge you $35 dollars until now they are charging me 5 and I spoke with a manager and she was a very rude and disrespectful person she left me on the phone and said she would I would put it on another line and no one else answered it will be my experience I hope the same thing doesn't happen to you
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July 2024 by Healthy Tips
Very bad service
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May 2024 by Estarlin Castro
We arrived, they told us to sit down and then they were asking who of the three of them wanted to serve us and they started laughing but we are not stupid but we are customers but the truth is that we did not feel bad and we left because they were not doing anything and they wanted us to do their job It was a bad experience, I never recommend this place ?
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April 2024 by Bryant Rivero
The manager has terrible customer service and assessment skills, I had to drive 20minutes away, to get actual assistance on my account, granted I opened my account today, had already deposited money at this location inside with a teller and when I had to go back the same day to withdraw the money I had to have a receipt of my deposit, EVEN THOUGH the exact same teller that took my money was there looking at me, you all need to replace her, before I left my review the rating was a 2.4 for this location, if you wanna see an improvement start at the top, for now I suggest everyone just go to the Lawrenceville hwy location they are nice and friendlier and actually know how to assess and address situations, especially without coming off as a prick to your customers.
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April 2024 by Ramses Silva
Don’t understand why I can’t withdraw my own money today.
EDIT: Waited for 2 hours. Contacted various wells fargo departments on the phone who all confirmed there was no hold or issues with my account and was STILL not allowed to withdraw my own money. Total waste of my time.
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April 2024 by Bradley Simmons
In 2013, I transferred my personal checking and savings account home to this Wells Fargo location!
I was treated with great respect by the staff then and right up to present (11 years later)! There is always someone available to answer questions, and help you get the right service for your account(s).
For such a high-traffic location, the staff at this bank make you feel like you are receiving personalized service every time you need them.
I respect quality service - this Wells Fargo delivers!
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April 2024 by Thao Nguyen
I need to use my safety box only 1 minute I have to wait for 1 hours,I’m crazy or they r working crazy????
????
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February 2024 by Ho Binh
Make appointment with Vietnamese agent but never get approved. Please looking back the way is running in here.
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January 2024 by Premchandra Sah
ATM is not good, ATM card take inside not come out due to system hang.
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October 2023 by Osman Diaz
This branch has very terrible customer service, every time I go there to cash a check they make it difficult for me to say that they cannot change it because it only has the second last name, and even though I show them identification they say that the system does not allow them to change it, which Strange is that it only happens to me in that branch. Terrible service!!
