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October 2023 by Dylan Connell
Tried to resolve a matter in-house regarding their “no-refund” policy after making a mistake of getting the wrong size. Wore the boots for a max of 2 minutes before putting back in box. Boots looked identical to the way they were sold to me for $256. They turned me away. Emotional owner/manager even called my cell later to chew me out and to “give me another chance to understand store policy” before quickly hanging up. Been getting boots here for 10 years with no issues and this is how they treat you.
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August 2023 by Donny Jackson
Horrible. First time coming here. I was looking for cowboy boots for my wedding . I have no idea what about how they are supposed to fit , ect.When I walked in I was the only customer in the store at the time. The girl at the register was to busy watching YouTube to get off her chair or even look away from the computer screen. Not once did she ask me if I needed help with anything. Neither did she offer to help the gentleman that walked in shortly after me. Needless to say I left without buying anything.
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July 2023 by Elizabeth Davis
I now know why no one shops here anymore. Husband and I went yesterday around 4 or 5 and the guy couldn't care less about customer service. We asked if they had a certain brand and if they had steel toe. He had an attitude the entire time, my 11 yr old even noticed. We will never go back and will never recommend them again.
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March 2023 by Linda Webb
I was on my feet lots with my job. I purchased my boot shoes at Big Daddy Boots. They were made for women in law enforcement to be sturdy and comfortable. I’ve been retired for a few years. Those boots saved me many a day when I worked long hours.My husband is on his way now to purchase his work boots at Bug Daddy Boots. He has to have dependable feet ware himself. I thought I would give a review for my husband and me.Thanks Big Daddy Boots for boots that were/are made for walking.
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January 2023 by Kaylan King
Excellent selection and size availability. I really needed a pair of shoes today and the very amazing woman working let me come in right at close and get a pair. Couldn't ask for better service.
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October 2022 by Renee Campbell
BEWARE of Justin Brewster!!! Justin Brewster was the absolute worst employee I have ever met in my entire life. I used to be a loyal customer until today! I asked when they would be getting new inventory, so I could come back and was asked to leave. When I left he followed me out to my work truck and called my company to complain. My company knows that I am their best employee and I am a project manager who is also in the customer service business. Justin said he was the owner of the establishment when I asked to speak to the manager. I have done my due diligence and have confirmed he is NOT an owner. I will make sure the actual owner Sue Clark is aware of her employees actions. This is unacceptable. This man needs mental help, immediately. P.S. tracker supply has better prices and a new customer!!!
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October 2022 by Angel Satterfield
Over priced!!! With the worst customer service EVER! RUDE IS AN UNDERSTATEMENT-wish they had never sold. :(
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April 2022 by Jennifer Renfroe
While in search of steel toe tennis shoes for women I was recommended to this business. When I walked in it was very quiet but still early. Karen, was still preparing store opening but wasted no time in asking if she could help me. She explained that the shoes displayed were the ones they had in stock. She had about nine different types to choose from and handed me the 2 sizes I asked to try. I was able to choose from those relatively quickly and went to checkout. She began singing which made me smile. She opened the box and carefully relaced my shoes back in the box . (I had just thrown them in the box) my overall experience was pleasant and rewarding. Definitely worth the ride to Gainesville. A bit pricey for me but I bought them because I was able to try on and purchase exactly what I needed and wanted.
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February 2022 by Adam Bright
After striking out at Academy & Boot Barn we landed on this Gold Mine. Big Daddy’s will be our Go-to for boots and work wear. Great customer service. Awesome selection.
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December 2021 by Jacob Wise
Since the new owners have bought this store it is absolutely pitiful how many times a week they use their little business card that says back in 20 minutes I've been there three times in a 7-Day time. All three times back in 20 minutes handwritten business card on the door for the piece of Scotch tape this is the last time I'll be attempting to purchase anything from them good luck anybody looking to purchase a pair of boots drive another 15 minutes towards Buford and visit horse country their store is actually open and staffed during business hours if you have an open sign on your store you should be there tending to it
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September 2021 by David Eaton
Great selection of work boots. Customer service was superb! And bonus..I save money compared to big box online retail.
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September 2021 by Jamie Crowell
Always get good service. Has a wide variety of dress and work boots.
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September 2021 by Mark Peterson
Karen was very knowledgeable and helpful. She made finding the right boots simple.
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July 2021 by Kain Triton
Store was nice and clean, staff was helpful. They had several brands but not a lot of selection for any of them, pretty limited on sizes as well. Could not find what I was looking for or anything close to it.
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June 2021 by Tammy Gorrell
Karen, the manager, was very helpful. She helped me, as needed, to find the perfect steel toed work tennis shoe (Caterpillar). She then wrapped it as it was a gift. Great hands on service & will be back. ?
