Sam's Club in Oakwood offers members a wide range of products and services at good prices, including groceries, pharmacy, optical, home furnishings, office supplies, and TVs. Members can shop earlier than regular hours—two hours earlier Monday through Friday and one hour earlier on Saturday. The store is generally clean and well-organized, with a good variety of items that attract shoppers. The prices are slightly lower on some items compared to competitors, making it a popular shopping destination. The store features an eatery that can get crowded, especially during peak hours, with long lines for food and only one cashier. Sometimes, the soda machines dispense only water, and there are no hot dogs available. Customer service experiences vary; some customers praise the friendly, top-notch service at the T-Mobile kiosk inside the store, where sign-up offers include gift cards and waived activation fees. However, there have been issues with the bakery's cake ordering process, which now relies on QR codes that limit the types of cakes that can be ordered in person. This caused frustration for one customer, but the store's management responded promptly to resolve the issue. Overall, Sam's Club in Oakwood is a popular choice for shopping, offering good value and a variety of products, though some areas like organization, food service, and bakery ordering could see improvements.
