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March 2024 by Greg Knight
Always lined up and not enough tellers.
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March 2024 by ben siver
30 plus wait time one teller on a Friday. they need to hire more people and the manager can't even manage his sock drawer
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February 2024 by Cheri Murphy
Pitiful excuse for Corporate Truist. Was loysl and had no problems when Suntrust was MY bank for 30 years and 3 states. Merge a mess, Local branch gives only voicemail and no return call. And heaven help you if you have ID stolen as a firm "Truist Policy" is mo state issued ID, No transaction. NO exceptions?Seriously?? So I closed the account and tookmy business across the street but it tajes an act of Congress to get SS just to direct deposit my SS . What a joker show!! sad
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February 2024 by lindsey zavala
This branch is full of the most helpful and amazing people!!! Shay is the absolute BEST!!
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December 2023 by wendy duong
The manager at this bank is the most hostile and condescending person I’ve encountered at any Truist. Maybe this place would be better if you fix the problem from the top down!
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September 2023 by Momma Bear
Came to drive thru to make a cash withdrawal this morning. Only 2 tellers working and no one else in line and I sat there 10 minutes idling in the heat... decided to leave without my money. I'm going to be moving my money to your competition so I can withdraw it when I need it. Goodbye Truist! Maybe you should save on the thousands you spend on advertising and use that money to hire more tellers!
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September 2023 by Jose Cisneros
Bankers are in a hurry to leave in the afternoon. They make an excuse not to help you and ask you to come again another day.
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August 2023 by Kaitlyn Coffin
I just sat in the drive thru for over 30 minutes. The teller sent my deposit back to me 2 different times asking me if I wanted to go somewhere else because the wait was so long. I finally took my money and I'll find some other bank to take my money. This is insane. She claims staffing issues but that always seems to be the excuse for this branch. If that is the case, then it's a wonder this poor girl hasn't quit as well.
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July 2023 by Christian Colon
This is the best Truist branch yet. I walked in earlier today… needed a bunch of statements preprinted out for me on an old account that was closed down do to fraudulent activity. Banker was so friendly, helpful and last but not least professional. Thank you OAKWOOD branch!
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June 2023 by Sandra Mcdonald
Worst service all the way around, can NEVER get someone on the phone and messages are never returned, that means a trip to thebank and a 1-2 wait for a simple question.I would switch to the bank next door, but I have 4 checking accounts, two credit card accounts, one savings account and a Home Equity account
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June 2023 by Melissa Ashurst
What a mess of a branch! You cannot make deposits at the ATM and the drive up teller is also helping inside. It took me 20 minutes to deposit 1 check!
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March 2023 by Jennifer Estrada
Terrible bank! Tellers are super slow and only a few. Drive thru not working.
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March 2023 by Brittany Daniels
Truist is the worst bank!! I am closing my accounts ASAP....I hate BB&T and SunTrust merged with this place. I absolutely hate this bank!!
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February 2023 by Jordan Bowers
First time visiting this bank branch in oakwood … will not return. Under staffed and a line to see the 2 bankers, an hour + wait.
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December 2022 by The Boss
Can’t ever get a hold of them by phone. Have to go and see them if you have any issues