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October 2023 by Tawana Bordeaux
When you can't transfer your own money from savings to checking within the same bank, it's a real problem! If you have emergency get ready to wait till next day to transfer your own money. I been waiting for a reason to leave and go to Navy Federal, this is the reason I'll be leaving this is freaking ridiculous to me!
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September 2023 by Anna Thornton
I love this location service is always great and fast. They get you in and out. Only reason I gave it 3 stars is because the older white guy that sits at the door at the desk is pretty much racist. I smiled as I walked out and said “Have a great day sir” his face expression pretty much gave me “Stop Talking to me Black Woman” I may or may not return to this location considering it’s plenty other branches available now and I don’t mind driving those extra miles to not experience racism!
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August 2023 by Caleb Harper
I absolutely dislike this location. For a couple of years or more or ever since covid when I started to use the drive thru to deposit checks but mostly cash and they always seem to find a minor thing to complain about or get onto the customer(me) when I didn't do anything wrong. They're given a job to do. If they don't like their job they can find another one not take it put on the customer. If you have the time. I would recommend another location like Fayetteville or Newnan. They have better customer service and are nicer than this one.
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July 2023 by Joshua N
Came in today to deposit a check from a sale on stocks and some cash. I was told they couldn’t do it without the other parties listed on the check being there. I laughed and asked seriously? They explained they either needed to be their and fill out some stupid form “at the bank” or fill it out and have it notarized…. To deposit a check?! Seriously.. I snatched my money and check up drove to my alternate bank Bank of America. And they took it with no issue and had me wait for about 5 minutes while they verify the check. Then handed me the deposit slip and I had the money in my account. DCCU is a joke of a business and the fact that they can’t even help me with a simple check deposit without verifying before wasting my time and gas to come up there is laughable customer service. The girl seemed to not care and seemed like she didn’t want to be there. Lazy is what seems to be the norm these days. Bad help is easy to find now a days.Edit: I’d rather not waste my time with more excuses as to why you failed me. I explained what happened with enough detail here. I don’t need to provide even more detail for you to tell me what I already know. It’s a waste of my time and yours.
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June 2023 by kelleyanne merrick
Simply the BEST, I EVEN MOVED out of state.... But DCCU WILL ALWAYS BE MY BANK.
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December 2022 by Natalie Pierre
Do not open your account if you are someone that spends money. I spend over $2500 a day with business travel and paying bills shopping etc… not only I have written to the bank to to raise my daily limit to $5000 they declined my request and I have to call daily to raise my daily rate. When I call it’s not even a smooth transaction I have to be ask by CSR what am I raising the rate for and a barraid of questions. This is the most frustrating process and my mortgage is $2600 so when I need to pay my mortgage I have to ask for daily raise to be risen. I can’t transfer money to another delta community customer if it’s over a certain limit!!! Don’t bank with Delta community bank if you are a high roller this is a bank for low rollers!!! I will be closing my account very shortly this is the most ridiculous process!!! $2500 is not money!!! that is too low of an amount for daily use especially during the holiday shopping season!!!
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December 2022 by Michael Kahn
I've only used them because I'm with an affiliate CU. Their ATM (when not broken) doesn't like to accept check deposits. It just spits them out with no explanation. I have no idea if it's a problem with the check or the system - one check finally went through after 3 tries, so seems like it's the machine. They might as well go back to the old folder deposit system if 2022 tech is too much for them. Now I need to come back and wait in line for hours for a teller. Ugh.
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September 2022 by C W
Spent the afternoon applying for a HELOC after speaking with M. Davis assuring us that our request for a simple maximum increase would be considered after the application and credit check. Approved the credit check and spent afternoon applying, then MD emails us that is now not the case and we have to pay for an appraisal and send in additional financials just to get the rate increase, not approval. Thanks for the misinformation and useless credit ding MD!!!
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August 2022 by Chris Simeone
Left USAA after almost 30 years because their customer service went downhill with average representatives no longer competent/proficient. We chose DCCU as our new, local banking institution. We’re 90% moved in with direct deposits, auto bill pay transfer, bought checks, etc… I quickly learned that DCCU policies delay funds availability whether direct deposit or a personally cashed check. Certainly not what we are used to. The policies make me think of an institution that is too small and trying to survive by holding money as long as they can to get their numbers up. Their app is below industry standard also. I was going to accept these non-competitive points in order to just be settled into a local bank.Besides these observations, we went into the bank to execute an international wire transfer. The staff are not proficient at this task. This transaction is very time critical for us. We’re paying a $40 fee to send less than $200 because it’s time critical. We we’re assured, in person, that the task was complete… then a few days later we get AN EMAIL! Not even a phone call from a concerned representative. Just an EMAIL! They were missing essential information so the wire hasn’t happened! The essential missing information…. Purpose of payment… are you kidding me! My wife goes back to the bank and gives them what they need. We think the transfer is complete, again. Now, a few days later, ANOTHER EMAIL! Missing more information! Now they need a phone number! There appears to be a great gulf between the processor and the automation. Neither is understanding one another. I would expect a red flag on the spot but it appears to take several days for the process to realize that it isn’t completed correctly. This should have been a simple transaction taking 20 minutes in a bank but now we’ve spent a week and I have no confidence they are able to accomplish this at all! We’re definitely leaving. Are there any competent institutions remaining? The decline of the west is getting painful! I’ve certainly missed the important window of getting that money to its destination. It was a filling fee for a foreign dormitory where my son will be attending school. It’s a very competitive timeline to get it and the window is very short. DCCU may have caused us significant problems so they get a huge thumbs down! I expect a banker to be proficient at banking. We didn’t ask anything difficult. I certainly am unable to be so lax, unserious, and incompetent at my job.Update: Credit union left a meaningless response about appreciating my membership or some d*** statement that does nothing to help. Now, since the bank spent a week trying to figure this out and still can’t get it done right, we’ve missed our opportunity for the purpose of the transfer. We told them to just stop and give us our money back as they haven’t been able to accomplish the transfer. Guess what? They don’t know how to give it back either!!! So my transfer recipient doesn’t have it and I can’t get it. Guess who has it? That’s right, the bank! Now, I’m out a couple hundred bucks! This is so disgusting! And, oh, by the way, the app isn’t working this morning so I can’t see my finances. I highly recommend you stay clear of this place.Update 2: They finally, a bit confusingly, refunded my failed wire transfer money. It took further pressing to get them to return the failed wire transfer fee of $40 but they eventually agreed. I’ve been made whole, financially speaking. They can’t do anything about the major inconvenience at this point. They still refuse to believe their representatives and/or electronic systems are not properly equipped or trained for this task. I’d like to have seen an acknowledgement of the failure, clear identification of the cause, and retraining of staff and/or properly equipping staff with smart systems to get it done correctly in the future. I just don’t believe effective leadership/management can be expected in American institutions any longer. I need to lower my expectations, further!
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July 2022 by Msfoxxyladi And Nailz
This place allowed a scammer to collect $2000.00 from my account. Just by the person claims to be a realtor agent for Main street Renewal and faxed fraudulent paperwork of a fake lease saying they rented me a house. And I am an have been in one address for 8 years. I need my money I have children and I'm disabled. That was my social security money that they just gave to this ghost of a scammer. Without even verifying any of this with me the account holder. Anyone know a good attorney?
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May 2022 by Justin Wade
Horrible drive through banking, takes an hour to deposit a check, very bad experiences with this bank
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July 2021 by Kathy Warner
I came in to have something notarized and was assisted by Ansley. She was polite and so very kind to me. Unfortunately those qualities seem to be rare. I just wanted to let her know I appreciated her. Thanks Delta Credit Union.?
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April 2021 by sharlana Johnson
My husband is away at basic military training.. I called DCCU for help with online banking. I was then told that they are unable to assist over the phone and to go into the branch in order to get help. When I arrived I was told that there was nothing that they can do, although I have access to my telephone pin, I am myself on the bank account, and I also have my husband's social security number. They still couldn't help me. I then asked to speak to the manager for further assistance and instead of assisting me, I was told that she just went to lunch although it was 24 minutes past the hour, which just makes me believe that she did not want to be bothered I received a card with the assistant branch manager's name, Royal Gentry and Come to find out with obvious reasons that this is not the head manager. I tried to call in our later, as instructed and got no answer. After calling Delta communities customer service, I tried to get in touch with the assistant manager and was told that they are in some sort of meeting. I am very frustrated and disappointed with this service I received today. I honestly believe that once my husband returns from basic training we will definitely be switching credit unions because this one is just not military family friendly.
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March 2021 by Taylor Knight
I came on a Saturday to open a new account. I was stopped quite Abruptly by a man at the door. He asked me what I was there for, I told him to open a new account. He told me that new accounts were by appointment only on Saturday. I was instructed to use online to book my appointment. I only have Saturday’s to do all my errands. I went on line, there was no way you could book a Saturday appointment. It gave Tues-Thur and the system was for work days only. It was very hard to figure out. I’m very upset.
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October 2020 by TheJ1961
Drive-thru closed 10 minutes early.
