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December 2023 by Kristen Hughes
Morgan was great to work with at the PTC location. She was helpful and really listened to what we wanted and needed.Our couch came in perfectly and I am loving the style and comfort of it.
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September 2023 by Lavender Andy
Furniture was comfortable and well made. However, when I asked rep if there was a higher seating option or way to raise the sacs, the rep was extremely rude and argumentative instead of simply answering my questions or offering options. Before she would even let me test a couch (sit on it), she required me to take a "tour" of details I already told her I knew and didn't need/want. Won't go back to that location ever.
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September 2023 by Ms Ladee
My family visited the Lovesac store to get more information before we decided to purchase. Our sales person Xavion gave us a fantastic overview of all we needed to know about Lovesacs. He was well educated on the product and made us feel very comfortable making the purchase. At no point did we feel pressured into buying. He answered all of our questions and made the visit to the store well worth it.
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September 2023 by ecasson3
Great experience. All staff was helpful and accommodating. Delivery came faster than expected.
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July 2023 by Lisa E
Great store and great service. Morgan walked me through everything I needed to know to make an informed decision. She also followed up with after I received my sactional to make sure setup went okay, and then promptly responded to additional questions I had. Sofa is super comfortable. Really enjoying it.
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July 2023 by Nick Nelson
Jasmin was quick, knowledgeable, and able to efficiently dictate the product to me. I was able to make an easy decision after many months of viewing online.
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July 2023 by Precious Battle
Xavion was the nicest and most helpful person ever! Made sure I got my HERO discount and helped me pick out the perfect Sac with cover! Ask for Xavion!!!!
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July 2023 by Chrystal Ellzy
Overall we’re pretty happy with the quality of the sactional. Installation was pretty intense though. Good stuff, high quality fabric. It looks upholstered now that we’re done. We love the stealthtech and overall feel of the couch. Everything was packed very well; everything was pristine upon unwrapping. We love our new couch, but there were a few issues. First, it’s a ton of packaging (unavoidable). The videos online are VERY helpful, but it seems like a great deal of work on our end considering how much we paid for the couch. There are certain things that quality control does need to address (and I found after my purchase that a lot of people make this same complaint), for example, the shoes were a nightmare! Some worked, some seemed misaligned and couldn’t possibly work! We left them off in some places and just used the clamps (no stability issues after). Also, we shouldn’t have to “search” for the wireless charging space. Why isn’t there a tiny lighting bolt or something indicating where it is?? We have tried every possible place and can’t find it. Very disappointed, again considering the cost. It was worth the extra work, because it looks and sounds amazing.
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July 2023 by Susan Harmon
We stopped in to the showroom and were greeted immediately. The staff is incredibly friendly and helpful. Not pushy in the least. We did purchase a system that we're excited about. Morgan and Akosh were wonderful to work with. I highly recommend visiting them if you're thinking about new furniture.
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May 2023 by Montsho Boahinmaa
First, let me say for the sake of buying a sofa.I had no intentions of buying a Lovel Sac. Then I remembered this would be our third Sofa in 3 years. So it's time to get one that will that the bottom does fall thru or sink in. So I went to the showroom. And a couple hours layer we were sold. Now We have a Sac sectional. ??
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February 2023 by Heather Germann
Ashok was very helpful. We went through several configurations and fabrics before making the best choice for my family.
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February 2023 by George Clevenger
Great customer service. It was great to go into the showroom and see the quality and all the available options.
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January 2023 by Todd Ussery
Hilary at this store was amazing to work with... very knowledgeable and ready to answer all our newbie questions. We came home with a quote and re-configured after learning more about the product. Hilary worked with us remotely to get a new quote and an order placed. Shipping notice was super fast too, product arriving in less than a week! THANKS!
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January 2023 by Gina Perrotta
We had such a wonderful experience at the store in Peachtree City, GA. Tahana was so knowledgeable about the product and was able to explain all of our options so we could make the right decision! We are so grateful! Our pieces arrived within 7 days and fit perfectly in our space!
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January 2023 by Chris Brown
After spending considerable money on a couch that had to be replaced for defects twice in the past year from a major manufacturer, we were thrilled to find Lovesac and its products. The store personnel were wonderful, helping us purchase a new couch for our living room with a better guaranty at a lower price -- you can't beat that!