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February 2024 by UrbanCrix
Good gas station and had what I needed.
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December 2023 by H T.
I've decided to write this in hopes that things improve significantly at this Dunkin' location. I've had problems with my order 3 times in a row, and staff seems to not be very well trained on how to deal with customer interactions effectively. I've been to this location at least 15 times in the last 6 months. Overall, The food has been a 3 out of 5. I'm very familiar with Dunkin so I don't expect perfection. Today, though, with an open mic, the person taking my drive- thru order YELLED "What the f#%k b!@#%h!" while I was ordering. I don't know what prompted it, I was ordering a standard item. The service here has declined badly, and I'm sad to see this. I sometimes walk in to order, and I've not witnessed any customers being rude to the staff. Generally, the staff don't usually seem quite this full-on rude, but they do seem pretty unhappy/unwelcoming, they get some simple orders wrong and a few have acted very impatient if you bring a problem with your order to their attention and try to get it resolved. Not every visit is this terrible, and I believe they are working hard, but I really think twice before going there. I love Dunkin and I hope they can address the service issues at this location so customers don't leave discouraged and put down.
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December 2023 by Shelby H.
Other | $1-10 Corporate needs to check on their business. The manager here sucks. Worst customer service ever. I only had two encounters with her and both was terrible.The first time was on a Monday. I ordered a medium iced coffee and a cup of ice water. On Monday you get a free coffee with any purchase. I come to this location all the time so my total on Mondays usually be $.25 and at other locations as well. I let her scan the code .She says the price is not coming off. Are you trying to get the free coffee. It's giving you your points but it not coming off. ( the moment I knew she was lying) You have to make a purchase and I said I did make a purchase. She said you have you buy more than water. Of course I didn't believe her because I do this all the time it's just with her. My second encounter was today I ordered a iced coffee and a vanilla frosted.I get around to the window and she's there and she hands me a small hot beverage, and I just shake my head that I didn't order that. She yells I didn't take your order. I'm like OK well you don't have to have an attitude. Her yelling what did you order? I ordered a iced coffee and a vanilla frosted and she hands me the coffee and close the window and the another employee hands me the donuts The manager opened up the window, gives me my debit card and close it back, and I say I can't stand her. I did not have a attitude with her neither did I yell I just asked her why did she have an attitude? Like come on do corporate review there videos. I know they have cameras. Like the manager behavior is unacceptable.
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November 2023 by Courtney M.
Good coffee but slowest service. Takes 30 min to get a hot cup of drip coffee. Needs more staff
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September 2023 by Daniel T.
1. Often doesn't have what you want. 2. Cashiers are never friendly. 3. Drive through is always extremely slow. 4. Store is always messy/dirty. Went there yesterday and I was the only one in line in the drive through and it took 5 minutes to give my order and then another 10-15 minutes to get my food and drink for a small order. Came again today and the drive through was packed and not moving so I went inside. They said that they only had donuts and drinks, NO other food. This isn't the first time I've come here and experienced this so I don't plan to come back again, the only reason I was coming here was convenience but I'd rather be inconvenienced than deal with this poor service.
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August 2023 by Bill H.
I get that people are angry with the world before they get their morning caffeine... However to let it out on the employees...which are slammed at the time when YOU want your fix, is appalling. It's a Dunkin' Donuts. A fast food coffee and donut shop. Don't like it, get your fix someplace else. I always see the workers busting their butt, and have seen the crap they receive from horrible people. Have you forgot that they are humans too?
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July 2023 by Dru H.
If I could give zero stars, I would. Manager was rude as hell. Donuts looked like they were 3 days old! I ordered two bagels sliced with plain cream cheese. Halfway through my order, they asked if I wanted the cream cheese on the side. I said no, on the bagel please. Look at the pic! Are you freaking kidding me???? Whoever owns this store, fire your manager or just close shop!!!!!! Spare us all!!!
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June 2023 by Jeff G.
Service is rude as hell. They seem pissed off to be there and definitely don't care about the customer. Walked out.
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June 2023 by Manuel C.
It's always something at this location. I only come in the mornings before 9am and they are always out of something or a machine isn't working. I ordered a hot Carmel latte at 8:30am and they can make any hot drinks. Save yourself a headache and just go to another location.
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April 2023 by Milena N.
first thing when we walked in the lady behind the counter (who was helping someone) not even saying 'welcome' just straight up yelled at us "we dont have any croissants" we didnt even ask for them? not to mention they didnt have even HALF of the donuts. when we went to order we got 2 refreshers (terrible by the way it tasted like cough syrup) and 2 bagels with cream cheese, "we dont have any plain bagels" "we also dont have any everything either we only have cinnamon" to which i responded "oh ok sure ill take the cinnamon then" we got our drinks almost immediately (suprisingly) fast forward like 10 minutes one of the women behind the counter asks "are you guys waiting on food?" in a sassy kinda tone we said yes were waiting on the bagel, the woman who placed our order said she never charged us for the bagel and never heard us say we wanted one. then as we were leaving she starts getting very aggressive and full on yelling at us as were walking out the door. if i could give this a negative review i would, terrible service and should have gotten my money back.
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April 2023 by Gary G.
Even after a total remodel, the place is a dump and the staff are worse. One person in front of me and still waiting. Right before I walked out, I noticed their healthy department score of 82. Might be a good grade for a high school exam but for a food establishment, unacceptable.
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March 2023 by Rusty M.
This place is Terrible. We waited at the order screen over 10 minutes but no one asked for our order. There were at least 10 cars waiting behind and 4 left while we were waiting. We drove to the pickup window to place our order and waited another 10 minutes for someone to come to the window. We asked for 3 muffins and were told that they were too busy filling on line orders to take our order and besides they had used all the coffee cake muffins to fill on line orders as well as most of the donuts. This is the third time we have had this problem here and will not be coming back. Stay AWAY!
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February 2023 by Dechelle L.
Go to Dunkin this morning and there are 3 cars in line ahead of me. I order a dozen donuts and the lady at Dunkin says they will be assorted if that's ok. Actually it's not ok. I am paying for this dozen donuts - and I don't feel like eating a bunch of donuts you can't get rid of- not acceptable AT ALL
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February 2023 by Amber Robinson
Awful experience and I didn’t even purchase anything. I went in with my service dog and I’m guessing the store manager, told me my dog wasn’t a service dog. He didn’t ask, he told me. I tried to educate him as he told me she wasn’t identified as one by telling him that she didn’t have to be. He continued arguing and said that people have allergies. I have a doodle.
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November 2022 by Eric B.
Do you purposely find and hire the slowest, most incompetent people on the planet? Last 3 times here, ordered ahead of time, sat in line 20-30 minutes, still couldn't get the order right. Last time I come here.
