Soma is a lingerie store known for its excellent and great customer service. The staff is described as quick, helpful, sweet, kind, genuine, and amazing. Employees provide warm, motherly, and judgment-free service, making customers feel completely at ease, comfortable, valued, confident, and cared for. The service often feels personalized, with staff remembering customer details and going above and beyond to help find the perfect fit and pieces, including undergarments, strapless bras, and backless bras. They offer thorough assistance with fittings, provide education on different styles and proper aftercare, and give great recommendations. The return policy is noted as straightforward and fair. The overall experience is frequently called the best, positive, empowering, and an important step, leaving customers feeling confident and planning to return. The store can be busy at times. It is a lingerie store for women.
Ashley provided the epitome of customer service. She asked, questions, listened to my concerns, assisted in my selection of items, remained personable and respectful, and was very engaging. Thank you for such an exceptional experience at Soma.
June 2026
I had a pleasant experience at Soma. The atmosphere was welcoming, and Yaya provided excellent customer service. She was friendly, attentive, and made the visit enjoyable. Thank you, Yaya, for making my experience such a positive one!
June 2026
Came back to same location 6 months later to get updated size and had amazing experience with YaYa and her teammate! We got everything done quickly with a lot of laughs!
