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May 2022 by jay blanton
Definitely is not the quality of service BB&T once had. Went to the Peachtree city branch to send a wire, they couldn't do it and sent me to Thomas Crossroads. When I asked the teller at Thomas Crossroads she said a Banker would be right with me. The Banker came out and stated she was new and couldn't send it, but one of the tellers would do it. Why didnt they just do it to begin with?
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March 2022 by Sylvia M.
absolutely zero customer service....who's on first at bb&t, sunburst , or trust...no one....the dumbest thing i've ever seen!
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March 2022 by Victoria Bryan
Google says they are open till 6 so I got there at 5:10 Friday evening. Everything was closed down so I called. I spoke to Nichole (not sure of spelling) and she was so sweet and explained that they closed at 5 but was able to still take my deposit through the drive thru! Absolutely loved the customer service and willingness to help me out!
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March 2022 by JoAnna Harris
If I could give zero stars I would - I tried to fax over a document to be stamped for a mutual client and I had to call 3 times. The first time I called, Danielle the teller never gave anyone my information, the second time I called David the banker said he faxed back the needed documents and he did not, and the 3rd time I called the branch manager Nicole said that the branch has no stamps. I had to have the mutual client go into the branch and whatya know? They had a stamp right there and the borrower had to fax me back the information. Lazy, rude, unhelpful branch as a whole.
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March 2022 by Shae Nicole
Donot use this bank or any of its entities. They allow scammers to open accounts to repeatedly scam individuals. They recently changed their name to Truist bank. I reported them to the BBB and they mocked my complaint instead of reaching out to me to resolve the issue. Beware of a Scammer by the name of Brandon Williams, who goes by the name bwilliams1914 on IG. They’ve allowed him to use this acct since 2017. If you read through the reviews you’ll see common complaints about individuals being scammed. Horrible. I’ll continue to make complaints until the Feds get involved!
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August 2021 by Patsy Hosch
Charles Gunn 7/29/21 approx 10aMy son and I had to travel to Peachtree City branch from Newnan to verify to unblock an account. At 3p same day this business was still not completeted.Upon entering this branch we received a cold standoffish reluctant greeting and agreement to service our banking needs. Throughout or time with Charles it was difficult to communicate with him without being interrupted. After conducting a transfer I asked if he would get the online access unlocked he said he would call later. I looked at him and he claimed he had to help the next customer. At this point I really feel like I should have cursed him out. Instead I just thought to myself that this guy is jealous and disgruntled about his own situation and its not my problem. Well we went all day without account access.At 330p I called the branch and got the proper service that we should have gotten in the first place from the professional representative named David.I really wish that the team leader (Nicki)could do better with hiring and find more Davids and less charles.
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June 2021 by Meilssa Ingram
Beware! A Breach of Confidentiality - Today, while visiting this location, Carl proceeded to ask me questions about how I earn my income. He proceeded to have a casual conversation with me inquiring about my account and “what I do for money.” He was inappropriate with me and cared less about my right to privacy! I found the conversation extremely offensive and invasive.Talk about a complete unprofessional. The branch manager should think twice about the caliber of people that he/she hires.
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April 2021 by Anna Sanchez
It’s too far for me to drive I live in the south of newnan, please put a branch in Newnan ga.
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August 2020 by JOEL STEVENSON
I have deposited checks from a client into my business account for months and all of a sudden suntrust decided to place a hold on a check for under $5000 for several days. I called and was not given a reason. I was then told that I couldn't appeal this to anyone. Suntrust has slipped into a mode of unacceptable customer service. I hope this is not a sign of things to come after their merger with BB&T.
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March 2020 by Mark Lawhead
THIS BRANCH IS CLOSED COMPLETELY DUE TO VIRUS (hysteria).
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February 2020 by Travis Schirner
Staff here is incredibly kind and friendly. Made an exception for an out-of-towner and I am so grateful.
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September 2019 by Carin Constantine
I have been working with this branch for weeks to resolve an issue of money they owe me. No luck. I call everyday. I email. No luck. Answer phone? No luck. If you bank here, good luck.
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July 2019 by C Brown
The staff here is kind and knowledgeable but no matter how many times you complain about them being understaffed nothing is done. There was one person inside today at the teller with a customer and I waited 11 minutes before being acknowledged in the drive through.
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July 2019 by David M.
The best SunTrust branch, hands down. Vincia is amazing. Friendly, efficient staff. I go out of my way to use this branch when I need in-bank services.
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June 2019 by Jill Mitchell
While the staff is incredibly friendly and helpful, this branch is always understaffed and slow. I avoided it by going to the awesome branch in Publix but it was closed. 😠PLEASE add more staff to facilitate the business!!!
