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February 2024 by Yasmin
Ben was amazingly helpful! My unit had been broken into (use the locks they recommend-i did not so this was my mistake) Ben and the faculty walk through and check all the units. He helped me to move in and out of a unit. Very helpful, much appreciated
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February 2024 by Amy Wallace
I just rented the space so I don’t Have much to say, however, it is a very well lit and clean facility
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January 2024 by Lawayne Bontrager
The onsite team is AMAZING. Prices over time are not good but good introductory prices. They've run into some bad luck with a month of inoperable elevators and electricity cut offs which our essentials for having an indoor storage unit.
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January 2024 by Cheney Hall
What started as a very promising business transaction became a highly aggravating and disappointing experience … was working all November with the Peachtree Industrial location and repeatedly asked if I could get a confirmation for the rental price … was told I didn’t need one as they had me in the system … I didn’t know whether or not I needed the original storage unit or slightly smaller one … went in on November 30th to confirm everything and I was told all was fine … went in on December 4th with the moving company and they tried to charge me $90 more a month over what I was quoted … ended up taking the smaller unit which was inconvenient and crowded … I asked for a phone number that day as I felt they should honor their quote and was told there was no number but was given an email … finally heard back many days later but nothing was resolved yet other than I was told the price I was quoted should have been honored … so I was left hanging … I have the unit, it is a very clean facility, and very close to where I live … However, I feel the entire experience which should have been very pleasant ended up being extremely stressful which could have been completely avoided … not a professional manner in which to run a business … so I am stuck there for a while as I can’t afford to pay movers to move me to the larger unit if for some reason they decided to honor their original quote … Needless to say I am not happy at all about my experience but it doesn’t seem at this point as if anyone is really concerned !!!
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January 2024 by david richards
From the time that I walked in Andy was so welcoming and just had a positive attitude answered all my questions and listen to everything I had to say so she can make an assessment of what unit would be best unit for me I would definitely recommend this business because they generally care about your needs
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December 2023 by E J
Midgard recently purchased this location from life storage. I've twice now had fees on my account for insurance despite sending them my insurance policy by email. I have spent the last month trying to get fees and now late fees etc removed because this location will not answer the phone or call me back. I've texted, called, emailed and spoken with customer service countless times. They are now sending me emails stating they're going to sell my unit because it has not been paid after they tacked on over $100 in fees. The location itself has gone down hill severely since the transfer of ownership. Its dirty outside and there is trash everywhere. They also raised my rent 20$ a month. Do not rent here.
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November 2023 by Tory Perkins
The Gentleman was very Helpful... And Polite.... Showed me my storage etc... I appreciate him for his help.
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November 2023 by Melissa Irons
The experience was very easy, the young man was very helpful in deciding the proper storage unit size. Thank you for all your help!
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November 2023 by Kyle colman james
Kept my stuff here for 3 years and zero issues. Amazing staff also. Thank you!
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October 2023 by D “ColeUniverse” Cole
Booked reservation a week in a half in advance, apparently the truck was on location but the dollies, I requested were not on the truck. Unfortunately I had to cancel the reservation because it didn’t have the requested equipment.
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August 2023 by Raven Jean
Do NOT RENT HERE!!!!!! Customer service sucks, my gate code works sometimes. The staff is NEVER in the office. When you give a notice to vacate they don’t put it in the system so they can make you pay for the next month. On my check in day I spoke to Mahogany and stated that I would be leaving before the end of the month. She never stated that I would still be responsible for the next month. When I spoke to the other worker about speaking with management he stated they don’t care and won’t fix these issues. Run do not rent here!!!!!
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August 2023 by Jonathan Rice
Safe, clean, easy access. I'm currently renting here and it's good rates will units around the country
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August 2023 by Jessica
Facility seems clean. Accessibility isn’t bad because it’s pretty much right off the highway. Customer service has gone down hill with new ownership. Formerly Life Storage now owned by Midgard. Need permission to dump ANY trash in their dumpster or get fined per instance. Don’t even bring any trash (post it note, piece of string, used napkin). There isn’t a single solitary trash can anywhere.
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June 2023 by Melisa Madana
Stephanie, I wanted to publicly thank you for your attentive treatment of your patrons. You are so patient and helpful, that is a rare find these days so kudos to you. This place is so clean and smells so good you almost forget it is a storage facility. We have 2 units here for the past year and we have had not 1 issue with service. This facility is the best I have ever seen overall others. I am recommending this facility to anyone who needs a safe storage facility. Thank you all for your great service. The Banks Family.
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May 2023 by Bill Miller
Very well-run self-storage facility. Professional, courteous, adaptable and always accommodating. I highly recommend this business.
