Milner Inc. is a technology company with over three decades of experience, offering services like Managed IT Security, Document Management, Business Telephones, and Multifunction Printers. The company aims to analyze business challenges and recommend the right technology. Recent reviews present a mixed experience. Several customers report super good experiences, with technicians described as helpful, friendly, considerate, professional, fast, and respectful. They note great response time, prompt resolutions, and immediate fixes that solved technical problems quickly, leaving them very satisfied, happy, and grateful. These clients state the technicians rock and are the best. However, another long-term client reports a significant decline. They describe the last several years as unyielding with problems, stating the promised 24/7 service is a myth and not a reality. They cite constant downtime, tickets that go unresolved for days, and deaf ears to service requests, including a major server failure that left the company down for a week. They mention constant problems with VPN remote access and describe the cloud disaster recovery as a total mess and an ongoing nightmare.
