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January 2024 by Julie H
Last month, I placed an online order for over $500 worth of clothing. An item from my order arrived with a black mark on it, so I promptly emailed the owner and sent photos asking to return the item, or for the item to be discounted further. After a few weeks of not hearing back (giving them the benefit of the doubt because it was the holidays), I called the store and an employee said she’d leave a detailed message for the owner. Over the last two weeks, I’ve called the store twice, and each time I “just missed” the owner. When I called again yesterday afternoon, an employee informed me that they have given the owner my messages and that there’s nothing more they can do. I am a big proponent of supporting local businesses but this has been an incredibly disappointing and frustrating experience. I would recommend looking elsewhere if you value customer service.
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February 2022 by Rebecca Wynn Sconyers
Rude staff and not helpful at all. I will never go back !
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December 2021 by Corey Conner
Wonderful stories for old and new
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November 2021 by Bethany Baker
This business is amazing! I'd never get shoes for my daughter if it weren't for them. She is autistic and struggles to try them on in the store. They allow me to take them home so we can really see if they fit or not! They are so caring and understanding! I will be a customer for as long as I can!
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February 2021 by Scott Kersey
Great place with friendly and helpful staff.
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March 2020 by Tammara Housel Shipes
We LOVE Sugarplum Tree! The girls are always so helpful and the selections are amazing! We love being able to shop local while having a great shopping experience!
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December 2019 by Kelli-Michael Hayes
Love this store and these ladies! They always are smiling and happy, even when my busy toddlers are running all over the store!
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September 2019 by Ashley Aultman Burnette
Staff was super helpful and so sweet! I will definitely be shopping here again!
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August 2019 by Ashley Seamon Whiddon
I love this store and the sweet owner and employees! They really go the extra distance to ensure the customer is satisfied and comfortable with all purchases. As I only frequent the store a couple times a year, the owner was not only familiar with my face but knew my first and last name. I'm thankful for our small town boutique and their excellent customer service.
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April 2019 by Ashley Fairchild
My favorite store to shop at for not only my 9 month old, but also my 9 year old. Such a wide variety of styles and brands from Classic to “cool†for my older son. Great shoe collection and I can always find the perfect book or toy as well. The girls are always super helpful and the store is always very neat and organized.
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February 2019 by Kate Amanda Smith
Set up well for shopping with kids & friendly staff
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August 2018 by Jaimie Miller
I love the wide variety that this store offers! Every visit has been so pleasant! Everyone is so so sweet and quick to answer my questions!
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August 2018 by Cesar Gaffud
Fantastic!
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April 2018 by Janie Adkison
Shop there often and have never had to exchange or return and I was unaware of exchange policy. Sales clerk was very nice but said she couldn't do it. Asked owner to call me and she was EXTREMELY rude. Only wanted to exchange for something that fit and she said policy was set in stone. Still have items full price in store so it isn't like they are on sale now. Think twice before shopping here. Young girls are nice but owner is not customer service oriented. Will take my business elsewhere for shops that appreciate my business. I appreciate your response however your attitude bothered me more than anything. You were sassy and rude. The sales clerks have never mentioned the return policy and I didn't notice it in the store. I asked to exchange for anything that fit and you refused. I could have easily mailed back had I known but we were just going to exchange as we came back through Perry. If the item was now on sale, I could understand but it is not. Thanks anyway and I will shop elsewhere. No problem for me. Lots of cute shops up my way.
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April 2018 by Alexa Bennett
Sugarplum Tree is THE place to find the best clothing for newborns all the way up to size 16 in boys AND girls. If I need a shower gift or birthday gift I always find what I'm looking for. The staff is super friendly and helpful!