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October 2024 by Mari De Pino
wonderful attention, they solved the problem I had in a great and very fast way. I was delighted with how kind the person who attended me was.
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October 2024 by N Gamble
The representative was rude and did not fully engage me. She was texting while talking to me, which made me feel unimportant. She also removed my Sim card from my phone, inserted a new one, and reset the mobile network settings, but she did not reset the phone. She told me that my problem did not resolve, which was the phone's inability to make calls, and she proceeded to tell me that i would need to buy a new phone.
I got in my car after going back in the store for more tips, powered down or reset my phone, and it worked.
She had poor communication and lacked knowledge of your products.
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October 2024 by Morgan
Visited this store two days after we were all hit by the hurricane & was the best experience I’ve had in any cellular service store. Travis was a champ, handling everything himself in these circumstances and helping multiple customers at once. Everyone was greeted as they walked in the door. Their system was down, but Travis was making anything and everything happen that he could!
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September 2024 by Phillipb57
Went in to buy a new phone no problem yet had the phone in stock started to set it up and we asked how much the bill would increase was told the service should only be about $60( it’s $85.99) but was also told we had to have the insurance on the phone for $17 a month which isn’t even an AT&T insurance it’s ausuirion or some 3rd party company regardless we declined 3 times after finally leaving and checking my account later that afternoon I realized the bill went up an additional $127 after looking deeper into it I noticed the insurance was added to the phone anyway after being declined 3 times and also put next up on the bill for another $10 a month which was never asked nor presented so after everything added an extra $27 a month to my bill that was unexpected on top of the higher bill that was presented to us I called immediately once realizing the issue and the rep said he would removed the next up and insurance and call me back once completed and he never called me back nor did he fix the issue I usually always go to Bestbuy to handle anything with my AT&T account but decided to go to an actual location this time that will never happen again I feel like he got the sale and slid in the extra charges for commission and was hoping we wouldn’t notice I’m not sure exact reason but not good business hopefully this location will notice an issue and resolve for future business but I will not be back!
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September 2024 by Ben Lewis
Travis was a great help! He is very knowledgeable and resolved my problem quickly
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August 2024 by eric bolden
Yravis was the best ATT. Salesman I have been helped by..at any stire Great job Travis. The best
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August 2024 by paizlei mobley
My experience at this store location was AMAZING from start to finish! Jessica walked us through the transfer process and throughly explained our plan options. She worked with us to suggest the best phone plan for our needs. Travis was amazing as well and answers any additional questions we had. They both provided excellent customer service and made us feel like valued customers!!!
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July 2024 by Terrence Turman
Travis customer service alone was 5 stars . Very intelligent person when it came down to explaining how my services were set up
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July 2024 by Thomas Murgatroyd
Travis was phenomenal and helped my fiancé and myself quickly and professionally. We will continue to go back and see Travis! He deserves a raise!
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April 2024 by Chris/Amanda Cole
I don’t usually leave reviews unless they are bad but this experience left such a lasting impression for me! Travis greeted us right away, was very friendly, gave me a firm hand shake, and went above and beyond to help us make the best choices! He left me with a great first impression. I will definitely be asking for him again!
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April 2024 by Marty Oliver
Tyler help me to unlock my phone he went above and beyond to give me assistance. I was not there to buy anything just to get assist technical assistance. He helped me with AT&T calling them could not do anything.
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March 2024 by Jamie Serrano
Tyler was awesome and helped me with everything with my new phone. Easy to talk to and great customer service. 10/10
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March 2024 by Allinone car export
Tyler,Grate, fast service, if will need something else, will came back for sure. Thank you.
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March 2024 by Carole Barras
Tyler the service he gave me was excellent! He was very helpful!
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February 2024 by Listing Coordinator
My fiancé and I went in last week and were greeted by Octavia and Jessica. Octavia was the associate who assisted us, and Jessica was actually there off the clock and ended up helping us out as well. Both ladies were INCREDIBLY helpful and their customer service was out of this world. Even got to chat on a personal level, which made getting new phones and new phone lines so much easier. We had some hiccups with the AT&T customer service rep when we had to call in the store, but Jessica and Octavia solved our issues no problem!
