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August 2023 by Kim Chunn
I ordered a small bar with two stools l, upon opening it, (it’s the stuff that looks like wicker) three different pieces were damaged.. I immediately called them , took photos and sent to them , and they refunded my money back ..I have also ordered a lot of other stuff from them and I am absolutely satisfied with everything ..I will be ordering more from them .You cannot beat the customer service and how fast they take care of your concerns ..
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August 2023 by Kitty Seuss
Love the awning tent that we got. Even though it is much easier to set up with two or more people I am able to do by myself, just takes longer. Did have a mismatched connection in the locking device but Customer Service helped to correct that. They responded quickly to not only my original e-mail asking for help but also to all the follow up exchanges. Was so nice to have service agents eager to be of help. They were polite, prompt, considerate and caring. Will certainly buy from this company again.
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March 2023 by Everett Gholston
There is a place to park if you need to park overnight on that property they load stuff on the floor but it's pretty quick maybe a couple hours will pick that load up anytime I'm in that area
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August 2022 by Jordan Stevens
I had never purchased from best choice before and was weary, because I had never heard of the company. I received my order within 3 days of place the order (extremely fast).The customer service is absolutely phenomenal. I bought a massage recliner for my husband's birthday. Unfortunately, it came with the wrong remote control, so it could not be plugged in. So, I messaged Best Choice and asked to be sent the correct remote. They were not able to send out a replacement, but instead they sent me a whole new chair, free of charge. I spoke with Lesly and Jorielle. Both were very friendly, quick to respond, and helpful.
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August 2022 by Drew L
Bought an outdoor patio furniture set, and got it at a very competitive price. The shipping was free, and extremely quick. We had a problem with one part to a piece of the furniture, and Best Choice had it resolved in less than 12 hours from my initial email I sent over the weekend. Have done business with them a few times, and never disappointed.
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March 2022 by Nelia Djavi
I've been ordering from BCP for years now and have had a great experience. Recently I purchased a new umbrella for our new home. Unfortunately the umbrella rope broke before I could even enjoy using on our new deck. BCP was Amazing in getting it replaced at no additional cost. The reps were great responding via email to my concerns & resolved my issue promptly. I will continue to buy their products because of their customer service.
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January 2022 by Pamela Savitri
What a breath of fresh air to find a manufacturer who stands by their products. After buying two guitars, I discovered that the price had dropped for the upcoming holidays. I contacted customer service online, and was shocked to receive an IMMEDIATE reply from a REAL person. To top it off, a credit for the difference was issued to my card immediately.Unbelievably fantastic customer service. Also, products were better than described and loved by the recipients. Thank you so much!!
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November 2021 by Laura Theodore
Quick, free delivery. I purchased a 6 ft. wrought iron ornament tree. It was in a sturdy box and wrapped very well. I am happy I bought the tree. I did paint it white because the black wasn’t the color I needed to display my snowman ornaments. I think it came out beautiful!
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November 2021 by Lindsey Butler
I had a very minor issue with one of my Christmas products (I own several best choice products). I could not believe how well Carlos took care of me and more than fixed my issue. These products are great quality and absolutely beautiful!!! I've had multiple neighbors ask me where I bought the deer and they also have bought some!! Great addition to my Christmas collection!!!
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October 2021 by Jill Harris
I've had several contacts with Best Choice Products in the last couple of months and each time it was handled efficiently and to my financial benefit. First time I ordered the 10' x 10' pop up canopy it was lost in transit (Fed Ex). I called and they refunded the money and I reordered. The second canopy arrived on time and was well packaged and easy to put up. Lo and behold the original order finally showed up so I contacted them about a return authorization and within hours I had a pre-paid shipping label to print out. Recently, a tropical storm came through and the heavy rain caused the canopy to buckle. Contacted them about replacement parts (they don't have them) but they refunded my money and told me to keep the canopy and do what I wanted with it. I'm hoping my husband will be able to repair it and we will continue to use it. Best Choice Products has my business!
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October 2021 by Cyndy Robinson
I love buying from BCP! My purchases always arrive in a timely fashion in great packaging. The products I have purchased are of high quality & and free shipping. So happy I found this company!
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October 2021 by M C
I must say that customer service is exceptional! I had a slight issue with my table chairs and they were able to immediately help resolve it. My 5 piece dining set looks beautiful in my home! I couldn't be more happier that it turned out this nice. The packaging was perfect and saved my items from being damaged. It was a very simple installation and I did all by myself. I will for sure continue to be a customer of Best Choice Products! Thank you, thank you, thank you!!!
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October 2021 by Kelly Jackson
I recently purchased the 16 qt family size air fryer/dehydrator/rotisserie from BCP and had an issue with the product not rotating the rotisserie. I called the customer he’ll line and the rep on the other end was kind, courtesy, and knowledgeable. She helped me trouble shoot my issue and when those actions didn’t fix the rotation issue, she sent me a new product free of charge without having to return the old one. It arrived within days. Honestly, this was one of the best customer service experiences I’ve ever had and would recommend this company to anyone.
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October 2021 by dcleblanc01
Bought an outdoor patio furniture set, and got it at a very competitive price. The shipping was free, and extremely quick. We had a problem with one part to a piece of the furniture, and Best Choice had it resolved in less than 12 hours from my initial email I sent over the weekend. Have done business with them a few times, and never disappointed.
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September 2021 by Bridgette Ventimilla
I had a problem with an order and reached out to customer service. Nicanor successfully and thoroughly resolved my problem. I am so grateful for them and their service. The chairs are very comfortable as well!
