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November 2023 by Tennille T.
11/13/2023 Urgent care sent a prescription over at 7:37 pm to CVS on Pooler Pkwy and at 7:52 pm the pharmacy tech says she doesn't see the prescription. I ask for the pharmacist and he checks the computer also and says he doesn't see it. I call Urgent Care and they confirmed it was sent at 7:37 pm. Urgent Care stated "CVS probably don't want to fill the prescription because they close at 8pm, we usually have problems with them when they're about to close." I'm extremely disappointed with CVS Pharmacy on Pooler Parkway and will not patronize at this location again. I do not believe they didn't see it. They didn't care that I needed my medication and literally told me Publix Pharmacy closes at 9pm. From now on Publix or another pharmacy can get the business CVS was getting! I guess they don't think they could go out of business, better ask Eckerds and Rite-Aid!
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October 2023 by Megan S.
25 mins in the drive thru is RIDICULOUS. I came earlier in the day and was told my prescription still wasn't ready despite having received a text about it.
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July 2023 by K R.
Great CVS pharmacy conveniently located. Ample parking, clean parking lot. Store is well organized, stocked and staffed. Drive through pharmacy available
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June 2023 by MissLady SS
Very clean & fast to find my items. In & out in under 10mins
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May 2023 by Denise F.
The Customer Service used to be fantastic at this pharmacy location but has really gone downhill in the last few months. Most, but not all employees need to work on their customer service skills. Also, they are out of a few prescriptions I have to have every month and they don't seem to care. I understand that they can't control the manufacturer is experiencing a shortage right now. I called to express my concerns and neither did I get an apology just the callous comment of "I can't make a prescription appear". This type of service is unacceptable and quite rude. They need to do better than this or they will lose customers. I understand the 2.7 rating they receive now. I never leave negative reviews but this location used to be 5 stars and now it's a 2 at best. Very disappointed
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May 2023 by John K.
The customer service really leaves a lot to be desired. Without going into all the detail I will simply say it is really a roll of the dice of who is on duty as to how your experience will go. Unfortunately it seems to Vegas odds and so you have a very low potential of drawing a pleasant experience. If possible I would recommend going to another location with more pleasant staff.
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September 2021 by Kristina Brower
Website states they do passport photos. Drove all the way over there to be told they do not.
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May 2021 by Sean M.
How you will be treated really depends on who working. Some of the ladies here are nice and some show signs of being prejudice. For example, i've noticed that some of my friends who are black tend to encounter a worker who consistently stops whatever she's doing to stand by them when they are scanning their items in the self check out. Some of them make it a point to watch their black guests who are checking out more intently. I'm all about treating everyone fairly and I just can't stand to see others being made to feel less than
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March 2021 by David F.
Clean and easy to find items. Cashiers were friendly and provided fast service. Only thing I would say that can be better is more option of club soda brands.
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February 2021 by Nathan Cory Wallace
Always a wait to pick up meds. You’ll sit in the drive thru for 15+ minutes without fail. If you go inside it’s the same wait or longer. So much for my lunch break. Moving my Rx’s Bc this place is a JOKE.
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July 2019 by Cruise Groove
Colors were off. Bad quality print. Did not purchase. Printed better quality at Walmart.
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July 2019 by Vikram Ramamurthy
Bad quality prints with double lines. Avoid!
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November 2018 by Joan H.
I know last year they had a lot of growing pains being new to the area, however with some patience I have come to like this pharmacy and it's staff. Rula is personable and caring as are most of the techs. They do get stressed during typical "rush" hours but it isn't like they aren't doing the best they can. I am not sure adding more people is the answer either because they would be walking all over each other. They are just busy most of the time. Walmart waits are much worse. The only thing I wish they would do is call when there is an issue with a prescription instead of finding out after the fact.
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April 2018 by Amanda H.
If I could give this location zero stars, I would. I expect good customer service from cvs pharmacists. Unfortunately I cannot recommend this pharmacy. The pharmacist Rhula is rude and disrespectful to customers. I would recommend taking your prescriptions elsewhere. This location of CVS lacks care, compassion and especially service. Quite a disappointment.