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December 2023 by Tiara Tyler
Please don’t waste your time banking with them! This bank is horrible! They hold your money the way they want to! I’ve never seen a bank that won’t even release half of your check once you deposit it ..
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November 2023 by Dee
Some staff here is so rude. I was rushed when trying to explain what I needed help with, talked over and was told it’s out of my pay rate ( loudly speaking) when saying that very embarrassing. This is at the Pooler, Georgia location. I was treated unprofessionally please do better with customer service. It’s not funny when you have been with them for years and never had this problem before here or at other locations. I Completed my service and walked out in disbelief so sadden.
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May 2023 by Morgan Gallardo
I had the pleasure of working with Victoria Harden for my banking needs. Victoria was very helpful, was quickly responsive, answered my calls and all my questions I had. She provided fully detailed information about my rate and even offered me additional loan consolidation opportunity. She was absolutely friendly yet professional and above and beyond, helpful. Thank you Victoria. It was a pleasure.
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January 2023 by Jeff Narmore
Not a member but needed some assistance notarizing and witnessing an important document. Jessica and Tiffany in the Pooler branch could not have been more helpful. I'm so grateful for their help. This is a nice facility staffed with nice people and if you're looking for a banking home, give them a try!
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December 2022 by X R
Google says Friday this branch closes at 6pm.You call 1 hr before and it says they closed! ?
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October 2022 by Marcus LNU
LOL been with them few years but now searching for a “real” bank. GFCU makes George Baileys Savings & Loan look like a modern masterpiece. Went in for rolled change, they gave me customers hand-rolled change w/account # still on wrappers. Had to wait while they sharpied over. Asked how they verify…said “oh they’re verified”. Sure enough…found few slugs (possibly damaged beyond use coins).Then asked to order a strap of specific denomination bills. Was told they cant do that…they're too small a bank. Huh? Doesn't every financial institution order from the reserve the same way? Now I'm scared how capable they are of handling money.
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September 2022 by Daniel Lenhart
Terrible!
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April 2022 by Robert J.
I'm so sorry I put money in this credit union. Keep your money where they don't take it away from you just for having an account with them.
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February 2022 by Pauline LaPresta
Inconvenient hours for customers. They only provide one type of checking account now, and you have to keep a $4000 minimum if you don’t want to get charged a fee. Sorry I’m not a one percenter. They didn’t even try to keep me as a customer when I called to ask about other account options, and it took a minute for them to cancel all four of my accounts because they literally do not care about their customers. Switch to online banking, you’ll be much happier.
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February 2022 by Cameron LaPresta
Been a member here for 3 years and have had OK service. They send me a letter and tell me they're "upgrading" my account but it'll cost 5 dollars a month! Oh but it's waived if you have a high balance with them. Don't waste your time and definitely do not pay them to hold your money! Better service and rates elsewhere.
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August 2021 by Matt R
Garbage. Closed on weekends, doesn't care about vets, and don't even waste your time applying for a loan.... It will always be denied. Much better banks around.
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August 2021 by Chris Kelly
#GeorgiaHeritageFederalCreditUnionPut up a screen so you can't see who you're talkin to @ the drive thru but they see you. This is not customer service. I asked the bank teller why they put this up she didn't know why... said that corporate just put it up a couple weeks ago. That's one story. Then I called customer service and she didn't know but would forward my message to a manager.Anyone remember when they closed the lobbies to the banks and you could only get a certain amount of money out of your account? Y'all see where I'm going with this?I had a manager call me back and tell me they're moving the ATM to the sidewall to be able to service it better. At first she made it sound like I put the screens up because there's construction behind there However when the construction is over she said they will not be removing the screen because they'll be stuff back there that they don't want people to see.
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March 2021 by Tony Clark
The ATM never works!!!
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September 2020 by Eugene Logan
Best kept secret in this area of A1 credit unions!
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September 2020 by jody sanford
worst atm ever, is out of order every other week.
