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November 2025 by Kanti Patel
Good place
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July 2025 by Marrissa Chapman
visited this store on 7/19 and had the most amazing experience from a sweet younget girl named Kayla i believe . she was SO helpful & patient as i was so Indecisive!
she was so friendly.
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March 2025 by Lionel Suttle
We were in rack room at Tanger yesterday which was incredibly busy. I witnessed a guy harassing the manager and employees. Apparently, a Hispanic couple wanted a price match from another store with the difference roughly $35 dollars less. The employee and manager explain that store policy could not let them honor such a significant price difference which is understandable. The gentleman in question (Cody Kendall) told them they are wrong. He was rude, aggressive and disrupted customers trying to check out and was told to leave. Security should have been notified and ban him from Tanger. Behavior was unacceptable. The manager and employees handled the matter professionally and knowledgeable of their store policies.
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March 2025 by Cody Kendall
While at your establishment, I observed a Hispanic couple who seemed to have difficulty communicating in English, being subjected to what I believe was unfair treatment. The price of an item they were purchasing did not match the posted sale price. Despite bringing this discrepancy to the attention of the manager on duty, they were informed that the price could not be matched due to the difference being too significant and that the store had failed to remove the incorrect pricing sticker. Unfortunately, the couple, not fully understanding the situation, proceeded with the purchase.
In an effort to address this issue and ensure that corrective action could be taken, I requested the name of the manager so that I could report the incident at a later time. However, instead of providing me with the information, the employee in question shared the manager's name and abruptly instructed me to leave the premises.
As a loyal customer of Rack Room, I must express my disappointment with the lack of customer service exhibited in this situation. It is disheartening to witness individuals being taken advantage of due to language barriers and then to receive such dismissive treatment when attempting to address the matter.
I trust that Rack Room values its customers and prides itself on providing a positive shopping experience for all. Therefore, I kindly urge you to investigate this incident, provide appropriate training to your staff regarding customer service protocols, and take the necessary steps to prevent such occurrences in the future.
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October 2024 by Erin Lawson
Haley was an absolute saint today in helping me find a pair of sandals that had been moved to the back in preparation for fall. I was so grateful for her time and attention! ?
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February 2024 by Saúl Hernández
Excellent service and excellent place
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December 2023 by Joyce Feagin
Great buy 1 get one half sale
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November 2023 by Devon Kaiser
Great store with good deals. The shoes I wanted were not eligible for the store wide buy one get one half off sale however.
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November 2023 by Carolyn Casa
I was sold two different shoes so I had to go back and two young ladies one the store manager and they were so sweet and I had such a great experience at the store and I got a new pair of shoes with only having to pay 9 dollars
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October 2023 by Beverly Harper
Good selection of shoes
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October 2023 by BG Ruth
The size selection is limited if you have a taller child with feet larger than a size 11 don’t bother.
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October 2023 by Jonathan Weir
Unorganized a chaotic store.
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October 2023 by Ahmed Hassan
Great collection of shoes
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August 2023 by Jana Higginbotham
Didn't have the selection we needed.
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August 2023 by Jennifer Wynn
Darrell was very helpful and friendly
