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October 2023 by Constance Kendrick
We can’t say Thank you enough to Hailey! She is our go to sales rep that always meets and exceeds our expectations. She always ensures we are getting the best price for our parts and she has even dropped parts off at our worksite. We are looking forward to the continuation of working with Hailey at the Pooler, Ga location.- Vet 2 Logistics
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September 2023 by scott henthorn
JOAN DARING IS A PLEASURE TO WORK WITH AND WILL ASSIST YOU VERY WELL.I HAVE DEALT WITH HER A COUPLE OF TIMES OVER THE LAST FEW YEARS AND ALWAYS A PLEASURE!HIGHLY RECOMEND!
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July 2023 by David Walls
Terrible experience! I bought a part that was over $800, and when I went to Install it found it didn’t work. I took it back for warranty and was met with absolute hostility from the man behind the counter. It brought to my attention that the part inside the box did not match the part number on the box. Therefore he said I was out of luck! His exact words were “ we don’t know you” and “ we are not Walmart “! He then offered for me to speak to the manager, which I eagerly agreed. Turns out peterbilt miss boxed the part. They pulled another one off the shelf and it was boxed with the same wrong part. I have never in my life been treated like a crook like this man treated me. And the only apology came from the manager, which she had a much better approach to the problem. Not everyone is a crook . So my advice to anyone reading this is to double check the parts and make sure it’s the correct part in the box!
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May 2023 by chase nye
As someone in a previous job towed heavy to everywhere in Savannah, now as an owner operator I chose to bring my business to the pete store. Respect and courtesy are the standard. Mark Coe is a calm professional who always finds time to lend his experience when needed on top of his monumental work load. Quentin (my technician of choice) is a top notch extremely experienced mechanic whose advice I hold in high regard.Amanda, and her parts department are second to none setting the gold standard in the industry. How often do you see a parts manager that knows more about your truck from memory alone than you do? Parts in this industry are not cheap, but I always know that accuracy and customer satisfaction are their first priority. I always feel taken care of at the pete store and I will always continue to bring my business here, and refer to friends.
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April 2023 by Scott Young
Look, take this with a grain of salt. I'm not even sure if I'm the only one that deals with this type of disrespectful service..idk. second time getting service from the dealership, and they did everything they needed to. The first time, the tech didn't tighten and quality check their work. Cool, I did it for him. The second time they serviced my truck, my bumper is scratched deeply on the passenger side, and on the driver side, it appears that someone blunty hit something. I don't understand the dishonesty, the disrespect, the carelessness. I hope they find who did it on the camera so the tech can get fired. Not to be rude, but I'm out here pinching pennies for service to be done on my truck and then get it back with even more things wrong with it. Overall service, ladies on the phone, great communication. Everything else ?, will update if the service manager fixes the mistake his tech did to my truck.
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February 2023 by Kelley Couch
Great company, this location was very busy the day I was there.
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February 2023 by Jason Johnson
Great customer service which is hard to find this days, highly recommend
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February 2023 by Mr Tanker yanker
I wanted to give a shout out to Haley with this company! She goes above and beyond to help me find the best deal on what I am looking for and I have never doubted that. I have dealt with her a few times and she always exceeds expectations and if I could I would give her 6/5 stars!! Her customer service is what every company needs!
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November 2022 by Neil vanKersen
$211.31 and 1hr 45min to purchase and install 2 CAT fuel filters. My own fault for not being prepared. Never again!
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November 2022 by Walt
Was told they are not obligated to give wiring diagrams for peterbilt trucks. Why would anyone want to buy a truck from a place that won't give you information on it? Avoid buying a truck from this location unless you plan on them doing all the work on your truck. Not every interaction you have with a customer is a money making interaction at that specific time.
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November 2022 by Donna Mohlman
I want to say that these guys were awesome they even gave us numbers to people who would help fix the big trucks so we could get back on the road and have air so hot they went out of their way and began to make sure they helped assist as in directions and where we need to go to get help to fix the Truck they also have the parts that we needed
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November 2022 by thelivingdead 0225
Dealing with Mel is always a pleasure. She is always so bubbly and happy. Amanda also is an amazing employee. She always gets back to me very quickly on quotes and orders.
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November 2022 by TODD JONES
Levi, and Amanda took great care of my parts needs, and got what I needed by the next day. Very pleased with how I was treated, and good pricing to boot !
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October 2022 by Angel R.
Sadly customer service is at an all time low everywhere I walked in to pick up a unit that was ready and they are literally 3 ft from me having a meeting instead of getting me checked out and on the way I had to wait over 30 mins for anyone to even acknowledge I was standing there waiting while they where laughing and going on about who knows what
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November 2021 by Jerry Lewis
Great service and reasonable rates took my truck in today because the warning light to grease clutch bearings came on which I have been paying ta to lube my truck which I’m finding out they have not been doing but these guy’s and ladies squeezed me in and was fast and friendly thank you
