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March 2024 by Paula Culler
The team worked well together. They had a couple miscommunications but recovered pretty quickly from those. The staff were very polite, upbeat, and had infectious personalities. I was in and out in very little time. The only reason they didn't get 5 stars is because they forgot to guide me through the steps to clear my check engine light that was for the oil change and I didn't like the pricing offered for replacing my intake air filter. $28 for an $18 filter (they likely get cheaper) It seemed excessive to charge me $10 to replace something they already have open to look at in their inspection. So I declined the air filter and bought one at the auto parts store on my way home for $18. They're so simple to change. And it literally takes seconds. I'm not paying someone $10 to do it for me.
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March 2024 by Nikki Robinson
Got an oil change in less than 15 mins. And they're the least expensive that I've been to.
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March 2024 by Susana Martinez
It was quick nice and very informative ?
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March 2024 by Benjamin Crawford
They were amazing! We had car trouble traveling from VA to FL. They got us right in, figured out what was wrong and fixed it quickly and we were in our way. Price was very fair. They were so helpful! Saved our vacation!! Wish I could give six stars!!
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March 2024 by Sara Rogalski
The entire crew was polite, I was in and out with no problems. Matt was very kind.
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March 2024 by Joshua Funderburke
Excellent service experience with Matt, Seth, and Ocean at VIOC. Professional, courteous, and proactive in addressing a issue with my vehicle without hesitation. Service was fast and easy.
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March 2024 by Kasey Wilson
This team is top notch. I had other questions about my vehicle aside from “just” an oil change and they happily answered me in a very helpful and understanding way without making me feel dumb. Also, I got a tire rotation and didn’t know they offered it. They do! Reasonably priced, too!Love this place!
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March 2024 by Ben Coffey
Matt and the team at Valvoline are very professional, very courteous and very knowledgeable. They always treat me well, take excellent care of my vehicle and ensure that everything is in good working order. My wife and I have been customers for years and have only had one issue. However, that was minor and resolved very rapidly, I have nothing but kind words and high recommendations for this location.
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February 2024 by Kyle Canupp
Very friendly and fast service! I always bring our vehicles here for oil changes. I will continue to use valvoline.
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February 2024 by Brandi Way
This place is awesome. Very good customer service and prices are extremely reasonable. Ocean took care of me today and did an amazing job, thanks again. I would absolutely recommend to everyone!!!
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February 2024 by Marlena Walter
The entire team of associates were friendly. They were patient with me and walked me thru the process. They did an excellent job on the car, and made it even better with their great attitude and willingness to help in any way they could. As a first time customer, after this experience, I am now a loyal customer of this specific location at the Tanger Outlets.
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February 2024 by Holly Jessie
Fast..friendly..explained everything they were doing..aired my tires..filled coolant..will be going back next oil change
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January 2024 by Alexis Shytle
Love this place! Always fast and friendly staff members.
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December 2023 by Caroline Godwin
I have been coming here for years for oil changes and tire rotations. On some occasions the technicians working have been a little short with me but it’s generally been a good experience every time. The reason I’m writing this review is because today Matt, Alex, and the rest of the crew working on my vehicle took great care of me. When I forgot to mention that I wanted a tire rotation as well at the beginning of service Matt told me it was no problem and got it taken care of. Both Matt and Alex were enjoyable to talk to and I appreciate the quality of the service that I received. Thanks guys!
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December 2023 by Joseph Marley
The service was quick and timely but the oil filter that was replaced was torqued on entirely too tight. The oil filter crushed when replacing it later. Makes me wonder what else was done incorrectly…
